Customers frequently praise the company for rapid response times, knowledgeable staff assistance with part identification, and efficient shipping of pumps and septic components. Many reviewers highlight the helpfulness of sales representatives in resolving complex technical issues and sourcing hard-to-find items. However, several low-star reviews cite recurring problems with defective products, miscommunication regarding orders, and billing for unnecessary service visits or diagnostic fees.
Google rating: 4.9 out of 5 from 407 reviews (96% five-star).
Reviews on this page: 407 Google reviews (368 with written comments, 5 with photos).
Owner responses: the business replied to 68% of reviews.
Most recent review: October 8, 2026.
Service: Exterior Door Installer serving Coeur d'Alene, Idaho.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
407 reviews on Google
5★392
4★5
3★0
2★2
1★8
Reviews from Google, shown as published (original wording, unedited).
MH
Mary Hawkins10 reviews
★★★★★
I want to sincerely thank you for your extraordinary customer service and for going above and beyond to assist with my request.
You had everything taken care of immediately, and the pump was shipped the very same day. I truly appreciate the extra effort you made to get this resolved quickly.
It is a pleasure working with someone who takes that kind of pride in providing excellent service. Your prompt attention and follow-through will allow me to take care of my customer’s order efficiently and keep everything moving forward.
Thank you again, Zack. Your efforts are very much appreciated.
Response from the owner · 2 weeks ago
Thank you Mary! Its amazing customers like you that keep us going :)
Zack was so helpful in guiding me through a successful replacement part scenario His guidance in filling out forms was far beyond my expectations. Thank you so much Zack!
I had an outstanding experience with RC Worst! Their representative, Zach, was incredibly kind, professional, and extremely helpful throughout the entire process. He went above and beyond to make sure I found exactly what I needed and took the time to answer all of my questions.
Excellent customer service like this is hard to find, and Zach truly made the experience easy and enjoyable. I would 100% recommend RC Worst to anyone looking for quality products and exceptional service.
I look forward to doing a lot of business with RC Worst in the future. Thank you, Zach, for your outstanding support!
Zachary Gibbons Assisted me with my purchase . The pump that was spec for my job was no longer available . Zach found me a cross compatible model And was very responsive throughout the process . Thanks I will be a return customer
Response from the owner · 2 months ago
Thank you so much for your kind review! We're so glad you had a great experience with us.
This is a new update for a great company as I had previously given them a five-star rating a couple of years ago but wanted to give them some further kudos.... We had a major repair issue with our septic system due to something that RC Worst had nothing to do with. Brandon at CDA Septic got with them and the two companies worked together to get us back up and running in no time considering the extent of the repair. Both of these companies are standouts up here in N. Idaho when it comes to reliability, craftmanship and integrity. The two of them complement each other amazingly well. I highly recommend them for anything related to septic system issues! Both exemplify the kind of business practices that we thought were long gone with the wind! Standing behind your work product is the mark of those who take pride in their work and whose good name means everything to them!
I have previously given a 5-star rating to the good folks over at RC Worst but wanted to give another “tip of the hat to them”. Last week we had a situation where a leak showed up in the drainfield and some effluent was puddling on the surface in one area. I called the folks at RC Worst and talked to Kevin, their service manager. They were out the very next day and found that the problem was one of the glue joints had cone loose allowing the leak to occur. Gavin replaced the joint with an even better glue and had things closed up and back to working with no more leaks in no time at all! Best of all, they stood behind their warranty and did not charge me at all. These are great folks to work with who have integrity and take pride in their work. I highly recommend them!
Juan Ibarra was very helpful on assisting me for ordering the correct parts to finish installing my risers on my septic tank, he went above and beyond helping me, much appreciated.
Regards,
David Seymour
I’m very pleased and impressed with my first purchase from this company. My rep Zach went above and beyond to help me identify a unique item that I required. He telephoned the manufacturer and was able to custom order exactly what I needed. All was done promptly, professionally and with a most pleasant personal touch. It was notably the most outstanding purchasing experience I’ve had in quite a while. Thank you!
Response from the owner · 5 months ago
Thank you for sharing your feedback, we truly appreciate your time and support.