I’ve been failed and dismissed by countless doctors and physical therapists this year after being diagnosed with hip dysplasia , a labral tear, & hip impingement. I’ve spent this year almost completely bed ridden and had to walk with a crutches or a cane. I felt completely hopeless as no injection, no pt or exercises was working for me and most times made my condition even worse causing me to sometimes even pass out from the pain. I arrived to my first appointment feeling completely hopeless, like I was just wasting my time at another office that would either worsen my condition or tell me there was nothing they could do. Dr Kent proved me wrong. After just one appointment I felt relief, I’m now able to better take care of myself and my home, I’m even able to run errands and walk through stores which may not sound like much but it is a huge improvement to someone who spent 7 months practically bed ridden. The staff and every therapist is extremely kind, patient, understanding, and clearly dedicated to what they do. I feel I am finally in the right place after being tossed around all year. Book the appointment. Refer a friend. Trust the process. It is a great feeling knowing you are in great hands here.

R Jason Kent Physical Therapy
R Jason Kent Physical Therapy at a glance
Reviewers frequently praise the practice for its punctuality, knowledgeable staff, and effective hands-on treatments for conditions like back pain, hip issues, and post-surgical recovery. Patients often highlight the friendly atmosphere and personalized attention provided during appointments. However, several low-star reviews criticize the facility for professional communication failures, specifically citing unexpected billing disputes and staff policies regarding mask-wearing during the pandemic.
- Google rating: 4.7 out of 5 from 82 reviews (90% five-star).
- Reviews on this page: 82 Google reviews (49 with written comments, 2 with photos).
- Owner responses: the business replied to 54% of reviews.
- Most recent review: October 15, 2026.
- Service: Therapist serving Warner Robins, Georgia.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
Reviews from Google, shown as published (original wording, unedited).
I was given a bill from last year. Their excuse was my insurance didn't pay the copay portion. I am throughly upset because they NEVER informed me until the bill got high. I feel this is extremely unprofessional, every single visit I walk in ready to pay. There was NO REASON they shouldn't have told me. So now I am suffering the consequences of their mistakes. Make sure if you go there ask questions concerning your payments and get a paper receipt. I do have my receipts for this year. The lady brittney kept saying "I'm sorry " unfortunately the sorry don't pay the bill. Because of that I canceled ALL FUTURE APPOINTMENTS. Good luck to you all. 😡😡😡
Jason is beyond exceptional in skill and bedside manner. I have sent multiple family and friends with various treatment needs and all of them have felt comfortable and confident. His competency is evidenced by his results. He has treated my friend in his 60’s with heel spurs, my son for Shoulder Bursitis and TMJ, my husband for a partial Rotator Cuff Tear in his Shoulder, my friends 4 year old for overall physical agility, my friend in her 30’s with hip issues and my friend in her 70’s with back issues. I literally send everyone there without hesitation. He has been phenomenal about communicating with physicians and collaborating with other professionals involved in patient care when needed. Finally, his office staff and colleagues are so kind, professional, and accommodating. This should absolutely be the only place you consider for therapy. He has locations in Macon and Warner Robins. Thank you Jason Kent & staff!
I have been suffering for weeks with back pain. My PCP sent me for an x-ray and then referred me to another PT ofc and they treated me badly. But going to Jason Kent's ofc, they had empathy and care and wanted me back feeling better. Jason diagnosed me for 5 treatments and got me scheduled and right on the dot, he honored that promise and I have to tell you, I had ups and downs but after those 5 treatments.I am able to work around the house without pain. If anyone is on the fence with PT. Seek out R. Jason Kent Office. Everyone there does care and wants to help.
I can’t express the immense gratitude I have for R Jason Kent and his staff. My therapist is over the top educating me and providing therapy that will return a terrible break and rotator cuff repair into a total success. Emily and her Co Workers are just awesome! From the time you walk in until you leave each visit is positive and so amazing. If you have limited motion, pain, injury or post surgery, I highly recommend you make your First call to this practice. R Jason Kent , Physical Therapy
Jason Kent is so knowledgeable and a true expert at his job! Excellent service every time. The Superman of physical therapy. His office staff are so nice and friendly. I absolutely love this office!
This place is not a good place that I would recommend, and Jessica Jay is very unprofessional.
"Game-changing" physical-therapy/wellness experience! From the front-desk ladies (Lucy & Jessica), to the exceptional Physical Therapists, the support and care I receive is consistently OUTSTANDING! Surpassing all expectations, my quality of life is notably improved. Jason, Marlyn, Jessica. and Tatianna have helped reduce the intensity of my chronic migraine headaches and my lower-back pain. Grateful Patient, Justice
Thank you, Orlando. We appreciate your awesome review of R. Jason Kent Physical Therapy, LLC!
The staff at R. Jason Kent Physical Therapy, LLC are all friendly and knowledgeable. I went into this facility with minor pain and walked out feeling like a brand new woman. I highly recommend this business!
Thank you so much for your review! We are happy to hear you had such a great experience with us.
Everyone has been super nice. The office staff is always so courteous. And my PT Brian has been awesome at finding multiple ways to help me with my stenosis. I ALWAYS feel better after a session! Highly recommend!!
Awesome! Thank you so much for leaving a review!
Business details
- Address: 140 Osigian Blvd #300, Warner Robins, GA 31088
- Phone: (478) 887-3029
- Website: rjasonkentphysicaltherapy.com
- Service area: Warner Robins, GA