RainSoft of Dallas Fort Worth - Texas Pure Energy Water and Air
4.7★★★★★ · 1,007 Google reviews · 24 photos
Water softening equipment supplier · Grand Prairie, TX
RainSoft of Dallas Fort Worth - Texas Pure Energy Water and Air at a glance
Customers frequently praise the punctuality, professionalism, and knowledge of technicians who perform water softening and filtration maintenance. Many reviewers highlight clear communication, efficient service, and the availability of maintenance plans for long-term system care. However, recurring criticisms involve high equipment pricing compared to local alternatives, aggressive sales tactics, and inconsistent installation quality that led to repeated service visits.
Google rating: 4.7 out of 5 from 1,007 reviews (90% five-star).
Reviews on this page: 1,007 Google reviews (823 with written comments, 19 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: October 5, 2026.
Service: Well Inspector serving Grand Prairie, Texas.
Data from Google, last updated October 28, 2026.
Photos
Customer reviews
4.7
★★★★★
1,007 reviews on Google
5★906
4★15
3★4
2★9
1★73
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 823 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tim was extremely helpful on checking the status of our filtration system, and educating me on helpful tips moving forward.”
“We literally told him at least 6 times and each time he got more and more rude.”
“We have used RainSoft for many, many years and have had excellent service.”
“Finally, I have called several times and paid for a $200 service call each time and the problem is not fixed.”
“Tim is an excellent technician and everything is always serviced efficiently and professionally!”
“sband spoke to dispatch he tried re-scheduling since it was muddy it was late and we needed to run errands + shower the kiddos for school the next day…”
“The technician was Quick and efficient; explained things very well.”
“Highly recommend Will and will be requesting him for any future work.”
“Overall stay away from this unit because it's a total fraud”
“They always provide you pricing upfront and walk away from the system with it working in perfect condition every time.”
“The salesman Garrett lied to me he told me I would be paying 148 a month for 6 years and I agreed to that and when I got my first statement it said 14…”
“We’ve had Rainsoft system for a few years now and it’s worth every penny, especially with the hard water in our area.”
“RSoft is a so so company but their products are WAY overpriced.”
People customers mention
Dustin21 reviews
Tim19 reviews
Anthony15 reviews
Sharp15 reviews
Martin10 reviews
Depot10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Matt Fanslau6 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Sales representative will lie through his teeth to get you to sign up for them. This company will charge you double or more for the same equipment you can get installed by a local plumber. Priced me at $14,995 for equipment that should have been between $5000-$6000. Also on delivery day showed up with broken equipment that doesn’t connect and needed to wait till the next week for it to be serviced.
Maddie Ledet5 reviewsiTotal number of Google reviews Maddie has written across all businesses on Google Maps, not just this one.
Mike initially arrived to conduct the in-home test and was friendly and professional. However, after we did some additional research on the company and the filter, we found multiple class-action lawsuits associated with the company, which understandably raised concerns for us.
When we expressed our hesitation and asked questions, Mike’s demeanor changed noticeably. He became short, confrontational, and increasingly persistent rather than addressing our concerns in a way that made us feel comfortable. At one point, he told us that he could not delete our application or remove our personal information. However, after we continued to question this, he was suddenly able to “magically” delete everything.
Regardless of the intent, the overall interaction left my husband and me feeling extremely uncomfortable and violated in our own home. We understand that sales representatives have a job to do, but once a customer expresses concerns and wants to stop the process, we believe those boundaries should be respected. Unfortunately, this experience left us with a very negative impression of both the representative and the company.
Response from the owner · a month ago
I am very sorry for your experience. This is unacceptable and will be addressed. Anyone that wishes to 'stop the process' should be able to do that without any issues. The class action that you referenced is not our company. There have been some things in other parts of the country from other people and do not reflect our company. We would be happy to discuss this with you if you choose and again I apologize for your experience.
Jonathan Smith9 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Josh was a wealth of knowledge regarding our system. He was also professional and did not hesitate to answer all our questions. We look forward to continuing our servicing with RainSoft. Thank you Josh!
Response from the owner · a month ago
Thanks for the feedback. We appreciate it.
Felicia Furlough McCowanLocal Guide · 52 reviewsiTotal number of Google reviews Felicia has written across all businesses on Google Maps, not just this one.
I just had my filters changed and Josh did a fantastic job. I really enjoy this water softening system, and how it makes the water feel and taste. Easy maintenance can be done by the owner, or for a small fee, a technician will come out and take care of everything. Great to have e these options.
Response from the owner · a month ago
Thanks for the feedback. We really appreciate it.
Laura Harper9 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
We have had a rainsoft system for at least 25 years. I have had very few problems with the system we have. Rainsoft has been great at coming out whenever needed and for the yearly checkup. I have always found their people friendly and respectful.
Response from the owner · a month ago
Thanks for the feedback. We really appreciate it.
Amie VawterLocal Guide · 26 reviewsiTotal number of Google reviews Amie has written across all businesses on Google Maps, not just this one.
We always have a great experience with Rainsoft! Been customers for almost 20 years! Tim is an excellent technician and everything is always serviced efficiently and professionally!
Response from the owner · a month ago
Thanks for the feedback. We really appreciate it.
Nisha Bansal2 reviewsiTotal number of Google reviews Nisha has written across all businesses on Google Maps, not just this one.
