Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Ray Frey Auto Center Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%51+3.6Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Ray Frey Auto Center Inc

San Diego, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 510 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ray Frey Auto Center Inc is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ray Frey Auto Center Inc is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ray Frey Auto Center Inc is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ray Frey Auto Center Inc is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ray Frey Auto Center Inc is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ray Frey Auto Center Inc is better than 51% of auto repair shops.C
51

Reviews for your job

Customers hired Ray Frey Auto Center Inc for 8 kinds of job.

Ray Frey Auto Center Inc for vehicle safety inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Vehicle safety inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 29

All 3 Google reviews tagged “Vehicle safety inspection”

Dale2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

All work was done as promised and at a great price. The auto was also very well cleaned while there. Thank you.

Reasonable priceAuto emissions testingAuto maintenanceVehicle safety inspection+ Quality+ Professionalism+ Value
Roberto1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

What can I say, why would you go anywhere but to Ray Frey. Ray and Bob are the consummate leaders in auto mechanics knowledge, repairs and customer service. My kudos! That's the reason I've been taking my autos to Ray and Bob for almost 30 years.

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Elinor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have been very pleased with the repairs to my cars for the past 14 years. at Ray Frey Auto Center. It is obvious Ray Frey and his staff care about their repair work and their customers. They went the extra mile to locate an unavailable replacement part for my AC panel. They provide valuable information about…

A/C installation & repairAir & cabin filter replacementBrakes

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 52%Overpriced 2%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Oil change68—
General repairs & maintenance60—
Auto engine diagnostic36—
Engine repair28—
Air & cabin filter replacement27—
Brakes26—
Auto maintenance23—
Transmission20—

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