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Rayne Water

4.7 ★★★★★ · 229 Google reviews · 24 photos
Water softening equipment supplier · Santee, CA

Rayne Water at a glance

Google reviewers rate Rayne Water 4.7 out of 5 based on 229 reviews, with the owner responding to 9 percent of feedback. Customers frequently praise technicians for punctuality, clear communication, and efficient service during installations, filter replacements, and system repairs. Recurring themes include friendly staff, knowledgeable explanations of equipment, and long-term satisfaction with water quality. However, low-star reviews highlight a pattern of missed appointments, unhelpful phone support, and unresolved issues with foul-smelling water or improper installations.

  • Google rating: 4.7 out of 5 from 229 reviews (93% five-star).
  • Reviews on this page: 229 Google reviews (205 with written comments, 12 with photos).
  • Owner responses: the business replied to 9% of reviews.
  • Most recent review: October 20, 2026.
  • Service: Water Treatment Service serving Santee, California.

Data from Google, last updated October 25, 2026.

Photos

Customer reviews

4.7
★★★★★
229 reviews on Google
5★212
4★1
3★0
2★2
1★14

Reviews from Google, shown as published (original wording, unedited).

Monica Novoa14 reviews
★★★★★

Excellent service and very friendly. Drayton explained which filters needed changing, when and why. He also informed when to begin using the filter system. Thank you Rayne for your service.

Review from Google · view on Google
Christian preciado8 reviews
★★★★★

Very disappointing experience with Rayne Water. The customer service representatives have been rude and unhelpful, and the scheduled tank replacement appointments have repeatedly been missed. It is extremely frustrating to make arrangements and take time out of your day only to have the appointment not be honored. Based on my experience, I would not recommend Rayne Water to anyone. The level of customer service and reliability has been unacceptable.

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Vanessa Leon3 reviews
★★★★★

Just recently had Drayton come and replace my water spout cause it was broken. Great customer service he was very friendly and worked super fast! Thank you again!

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Michelle Nguyen3 reviews
★★★★★

Had Rayne Water system in my condo for 4 years and it's the only water I drink. The OTC filters you can buy do not compare as I can absolutely taste the difference. The techs and office admins are great. Am moving to a house so Drayton was wonderful at removing my current set up so I can eventually re-install in the new house. He was expedient and gracious and left the work area in my kitchen clean and everything in its place. Highly recommend.

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Elaine De Lima6 reviews
★★★★★

Staff members are very knowledgeable, polite, and respectful. Technician Drayton is one of the best. Rayne water company is fortunate to have him on their team.

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Kristina Barry3 reviews
★★★★★

Our Rayne water system was not working correctly so we called them for help. They sent a very friendly and knowledgeable technician out named Drayton. He pinpointed the issue very quickly and was able fix it in what felt like no time! I am very pleased and happy to have reverse osmosis water again. Drayton made that happen and I am forever grateful to Rayne water for having more than competent technicians, like Drayton in their company. I am excited to have a glass of delicious RO water soon!

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Pete AlbaneseLocal Guide · 11 reviews
★★★★★

Drayton was our service technician. He did an amazing 👏 job with our reverse osmosis water system. Very efficient but more importantly excellent at performing routine maintenance on our system. I've been with them since 1993 or 36 years. Great organization and fantastic staff that cares. Highly recommend. Ask for Drayton to be your tech !

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patricia joyce3 reviews
★★★★★

Great tasting water. Awesome quick, efficient service from Rayne Water's tech, Drayton.......polite and pleasant demeanor.......came in with a smile and a filter. What more could you ask for?! Wonderful that my employer uses Rayne Water's service!

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Alfonso Martinez1 review
★★★★★

After viewing reviews I decided to go with Rayne, a company with close to hundred years experience with water softener and filters. Installation went well, David, did a great job. Explained the operational system to me. Rayne selling agent, Donnie, explained the various systems for my home and how a salt water softener would be best for my home based on my needs vs a salt free water softener. Went back and forth for several days with Donnie and he answered all my questions and was patient. I expect the water softener I purchased, Versa 2000 and Enhancer to make a big difference in my water use. 30 years and no water softener in my home. It is a peace of mind that if issues come up I have a local Rayne distributor to contact and not have to deal via the internet to resolve the issue.

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A. B.1 review
★★★★★

We have had the Rayne Water filtration system for many years, and are always pleased with the system and technicians. The office staff was easy to work with, and remembered our scheduling request. The tech was Drayton, and he did a great job installing new filters and a new faucet. He answered all of our questions and was professional and respectful. We continue to be happy with the system and company.

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