Analyzing 5,599,0745.6M ReviewsFor 15,27715.3K Experts
Real Deals Pocatello is described as a boutique offering home decor, clothing, and seasonal items, with customers frequently noting the store's cute aesthetic and affordable pricing. However, recurring criticisms highlight inconsistent customer service and difficulty reaching the business by phone, alongside complaints that some merchandise is overpriced compared to competitors. The store maintains a 4.5 rating from 39 reviews, and the owner has responded to all customer feedback.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 22 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Love this store but wish there was a bigger selection for plus size and some kind of sizing chart”
“Very fair prices and the gift she helped me select was perfect.”
“Fun store but kind of pricey”
“Great experience.”
“Highly recommend this place to go all out to decorate, or to just find that perfect something to fill in the gap.”
praise complaint · found by our text analysis, Google review wording unchanged.
Great experience. Kolay was most helpful. Very fair prices and the gift she helped me select was perfect.
Thanks for stopping in! We’re so happy you enjoyed your time in our shop and glad we could help you find what you needed!!
My wife likes to come in here all the time. She finds the neatest trinkets and clothes that she loves to wear. The parking is great. The only improvement we would suggest is a shopping basket of some type to carry items. Thanks we will definitely visit again.
Thanks for the review! We have a stack or baskets right by the front door. If you can’t find them though, please feel free to ask one of our associates next time and they will be happy to assist you!
Really cut store about if nice things. But the item I got doesn’t work so I will take it back and get something else
Glad you liked the store. Sorry your item didn’t work.
Cutest shop for home decor!! And they pretty much always have stuff on sale.
Glad you like it! We try to have lots of fun sales!
Cute place. Lots of fun clothes and other decorative items.
Thanks! We’re glad you stopped in!
tried to call and was hung up on
Sorry to hear that! Sometimes we can’t talk on the phone for too long because we have customers in the store who need immediate help.
This is a fun, cute boutique for home decor and clothing. I love the holiday finds and there are often sales towards the end of the season. Highly recommend this place to go all out to decorate, or to just find that perfect something to fill in the gap. It’s also fun to just come in and browse for styling ideas. I was surprised to see some low reviews for this place because they do not reflect my experience whatsoever. I have found the customer service to be great every time!
Thanks so much for your review! We’re so glad you enjoyed our little shop!
Very cute seasonal items. However, the customer service is severely lacking.
Michelle we’re so sorry to hear you had a poor experience. We’d love to know how we can improve and what we were lacking? Did anyone anyone greet you or offer to help?
It hurts me to leave such a low review for a store I love so much, but I have been struggling with the store’s customer service recently. I went in a couple of days ago to get some outfits for my engagement pictures coming up in a few weeks and I was treated amazing. I know that one of the employee was names Sadie, just because I am also named Saydey, and there was another adorable employee who was sooo kind. They both hyped me up on the outfits I chose and were actually the sweetest people I have ever met. I one time I called my mom to show her some options and she even commented on how she loves this real deals and how she thinks it’s better than the one where she lives. Then yesterday I had to kill some time so I thought I might as well go back in since I had such a great experience the last time. That when I noticed both items that I had gotten where now on clearance and where both 20 dollars when I paid 70 for both. I could have saved 30 dollars by just coming in a few days later. For someone trying to pay for a wedding 30 dollars can be a lot. So I went to the counter and asked the employee if I could come and return my items and rebuy them for the clearance price. This is something my mom did a few times when I was a kid and I never saw it be a problem, all the other stores understood that ya it can be frustrating when you miss a sale by a couple of days. The girl at the counter just looked at me and said “I don't know” when I asked if I could do this, I didn’t even know if I still had the receipt so I just let it go and waited till I got home. After finding the receipt I called and asked if I could speak to a manager because I knew she didn’t know the answer, and she said that they technically didn’t have one and that the girl that was in charge only came by randomly, she didn’t have scheduled hours. After getting absolutely no where with this employee and responses not being in a very kind tone, I just said I would call tomorrow. And so today I called and asked the same question and the lady on the phone was definitely nicer than the previous employee she still seemed very annoyed. Thankfully the boss was there and I was able to get my answer that I could do that, but that they don’t really do that for people. It felt like she was disgusted that I even had asked. The problem isn’t the store policy here, just the way the employees acted, I don’t actually think I’m going to get my money back. It’s not worth the negative way I was treated by both employees, neither of them were directly mean but sometimes body language and the tone of voice speaks louder than words. Just frustrated going from the absolute most phenomenal people last week, to feeling judged and causing annoyance to the employees this week. I just don’t understand what the problem is with trying to save some extra money.
Thanks for the review! Feedback is always helpful! Unfortunately as a small business our profit margin isn’t always great. We do our best to have competitive prices. In order to get new items out we often move last 1-2 items to last chance. This allowed us to have room but not loosened too much money. . The issue comes for us if we sell more than two items at 20% off or more we start to loose profit. If we do this too many times we go out of business. I’m Sorry that you weren’t treated the best and I hope we can do better in the future but I also hope this helps you understand our policy’s better!
Very friendly and helpful. Love their merchandise.
Thanks
Analyzing 5,599,0745.6M ReviewsFor 15,27715.3K Experts