Realtor Jose Santiago- RE/MAX Service First logo

Realtor Jose Santiago- RE/MAX Service First

Real estate agency · Whitefish Bay, WI · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 42 commercial real estate agentsPosition by Experts Score among all companies we track in this category. · better than 78%
5.0 ★★★★★ 54 Google reviews · 3 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
4%reviews answered by the owner
Oct 2026latest review

Realtor Jose Santiago- RE/MAX Service First at a glance

Google reviewers rate this real estate agency five stars based on fifty-four reviews, with the owner responding to only four percent of them. Customers frequently highlight the agent's professionalism, punctuality, and clear communication throughout both home buying and selling processes. Many note that the service helped simplify complex transactions, including negotiation and inspection management, while accommodating various schedules. The consistent feedback indicates a reliable and knowledgeable experience, with no recurring criticisms identified in the provided excerpts.

  • Google rating: 5.0 out of 5 from 54 reviews (100% five-star).
  • Reviews on this page: 54 Google reviews (47 with written comments, 3 with photos).
  • Owner responses: the business replied to 4% of reviews.
  • Most recent review: October 8, 2026.
  • Service: Commercial Real Estate Agent serving Whitefish Bay, Wisconsin.

Data from Google, last updated November 1, 2026.

Score profile vs other commercial real estate agents

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.

Satisfaction100Reliability99Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 100 (median 99)Reliability: 99 (median 99)Momentum: 100 (median 100)
This companyCommercial Real Estate Agents median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Realtor Jose Santiago- RE/MAX Service First: 100/100 on this factor. Category median: 99.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Realtor Jose Santiago- RE/MAX Service First: 99/100 on this factor. Category median: 99.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Realtor Jose Santiago- RE/MAX Service First: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 68.–
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Bar = this company · dark tick = category median.

Star ratings

54 Google reviews we collected

  • 5 stars54100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 47 written reviews

  • Praise83100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2733%
  • Would recommend1923%
  • Quality & results1113%
  • Communication1012%
  • Honesty & trust1012%
  • Speed & response56%
  • Price & value11%

What customers talk about

We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I want to thank Santiago for all his help in finding our first home, for his patience, experience, professionalism, and availability.”
  • “I would highly recommend Jose to anyone looking to buy a home!”
  • “He did a great job and helped us from beginning to end with everything.”
  • “Very attentive and easy to communicate with, Santiago is someone you can trust and feel supported by.”
  • “Great to work with, reliable and always going the extra mile.”
  • “José is a very reliable, responsive, committed, and helpful person.”
  • “He helped find us a buyer with a fair offer.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Luis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Estamos muy agradecidos con Jose. Hizo el proceso muy fácil para la compra de nuestra casa. Lo recomiendo 100%.

erika3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Muchas gracias por todo, y por toda la paciencia que nos tuviste en este proceso, gracias por ayudarnos con nuestra casa.

Evelino1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Quiero agradecer a Santiago por toda la ayuda a encontrar nuestra primer casa,por su paciencia,experiencia ,profesionalismo y disponibilidad que tuvo Con nosotros…lo recomiendo al millón Muchísimas gracias

Miguel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

jose nos ayudo mucho a encontrar la casa correcta hizo muy buen trabajo no ayudo desde el principio hasta el final en todo lo recomiendo 100% gracias jose

Joel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excelente servicio, muy recomendado, nos ayudó en todo momento con su experiencia y con mucha calidez humana, siempre velando por nuestros intereses y pensando en nuestras necesidades, nos hizo sentir confiados en que encontraría la mejor opción para nosotros y así fue, estamos muy agradecidos y satisfechos con su servicio.

Customer photo from Joel's review
enoc1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

José Santiago Excelente cómo profesional y una persona con mucha humanidad Para dirigir a sus clientes Siempre nos sentimos cómo en familia Gracias por la pasciencia y la dedicación a tu profesión Bendiciones abundantes para ti y tu equipo

Photos

Customer reviews

5.0 ★★★★★ 54 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Luis Rubio2 reviewsTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Estamos muy agradecidos con Jose. Hizo el proceso muy fácil para la compra de nuestra casa. Lo recomiendo 100%.

  • Property types: Houses
erika munoz3 reviewsTotal number of Google reviews erika has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Muchas gracias por todo, y por toda la paciencia que nos tuviste en este proceso, gracias por ayudarnos con nuestra casa.

  • Property types: Houses
Evelino Sanchez Estrada1 reviewTotal number of Google reviews Evelino has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Quiero agradecer a Santiago por toda la ayuda a encontrar nuestra primer casa,por su paciencia,experiencia ,profesionalismo y disponibilidad que tuvo Con nosotros…lo recomiendo al millón Muchísimas gracias

  • Property types: Houses
Miguel Lopez2 reviewsTotal number of Google reviews Miguel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

jose nos ayudo mucho a encontrar la casa correcta hizo muy buen trabajo no ayudo desde el principio hasta el final en todo lo recomiendo 100% gracias jose

Joel Aguilar2 reviewsTotal number of Google reviews Joel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelente servicio, muy recomendado, nos ayudó en todo momento con su experiencia y con mucha calidez humana, siempre velando por nuestros intereses y pensando en nuestras necesidades, nos hizo sentir confiados en que encontraría la mejor opción para nosotros y así fue, estamos muy agradecidos y satisfechos con su servicio.

enoc cruz1 reviewTotal number of Google reviews enoc has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

José Santiago Excelente cómo profesional y una persona con mucha humanidad Para dirigir a sus clientes Siempre nos sentimos cómo en familia Gracias por la pasciencia y la dedicación a tu profesión Bendiciones abundantes para ti y tu equipo

Karina Vazquez7 reviewsTotal number of Google reviews Karina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great to work with, reliable and always going the extra mile. Thank you for making our purchase so seamless.

Angel Fuentes2 reviewsTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The home buying process can be difficult. Jose is there to make it seem less so. He was able to provide knowledge, professional opinion, and guidance through this process. It took us a bit of time to realize the market is not what it used to be for our parents. With Jose’s expertise, we were able to secure a beautiful home. If you are looking for a trustworthy and honest realtor with the expertise to get the job done, Jose is the right person. Thank you for all your help, Jose.

Katy C2 reviewsTotal number of Google reviews Katy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My parents bought their first home and couldn’t be happier they found a wonderful realtor like Jose. Jose was amazing to work with throughout the home buying process. He is incredibly knowledgeable, friendly, and always willing to answer questions and help every step of the way. It was truly a pleasure working with him. I would highly recommend Jose to anyone looking to buy a home!

maria alba4 reviewsTotal number of Google reviews maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ha sido un gusto trabajar con Jose Santiago, fue una gran experiencia , nos hizo sentir tranquilos en cada paso y realmente se preocupó por encontrar la mejor opción para nosotros. Muy atento y fácil de comunicar, Santiago es una persona en la que se puede confiar y sentirse apoyado, muy responsable, profesional siempre pendiente a cada detalle para que pudiéramos entender todo lo relacionado a la compra de nuestra segunda casa, nos hizo sentir confiados muy recomendado ¡Gracias por todo!” José.

Realtor Jose Santiago- RE/MAX Service First on Google Maps →

Business details