Rocio Vasquez1 reviewTotal number of Google reviews Rocio has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a great experience and love the products for the kids
Realty ONE Group Gateway (Yuma HUB)
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%85+20.6Value 14%83+11.7Replies to reviews 7%83+5.9Craft & service penalty99−0.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 74 property management companiesPosition by Experts Score among all companies we track in this category. · better than 62%
5.0 ★★★★★ 228 Google reviews · 23 photos
97%five-star reviews
4.87★last 12 monthsAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
51%reviews answered by the owner
Jul 2026latest review
Realty ONE Group Gateway (Yuma HUB) at a glance
Google reviewers rate the agency 5 out of 5 stars based on 228 reviews, with the owner responding to 51% of them. Customers primarily praise the organization's community events, specifically backpack drives that provide school supplies to children and families in need. Recurring themes highlight the helpfulness of local vendor booths and the friendly, organized nature of the service. A single one-star review cites rudeness as a negative experience, though this does not appear to be a widespread pattern among the overwhelmingly positive feedback.
- Google rating: 5.0 out of 5 from 228 reviews (97% five-star).
- Reviews on this page: 228 Google reviews (81 with written comments, 7 with photos).
- Owner responses: the business replied to 51% of reviews.
- Most recent review: July 11, 2026.
- Service: Property Management Company serving Somerton, Arizona.
Data from Google, last updated October 28, 2026.
Score profile vs other property management companies
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Realty ONE Group Gateway (Yuma HUB): 94/100 on this factor. Category median: 87.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Realty ONE Group Gateway (Yuma HUB): 85/100 on this factor. Category median: 75.A
85
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Realty ONE Group Gateway (Yuma HUB): 99/100 on this factor. Category median: 96.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Realty ONE Group Gateway (Yuma HUB): 83/100 on this factor. Category median: 90.A
83
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Realty ONE Group Gateway (Yuma HUB): 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Realty ONE Group Gateway (Yuma HUB): 83/100 on this factor. Category median: 83.A
83
Bar = this company · dark tick = category median.
Star ratings
228 Google reviews we collected
- 5 stars22297%
- 4 stars42%
- 3 stars00%
- 2 stars10%
- 1 star10%
Praise vs complaints
Phrases our text analysis found in 81 written reviews
- Praise3294%
- Complaints26%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1647%
- Quality & results721%
- Would recommend412%
- Price & value39%
- Honesty & trust26%
- Speed & response13%
- Communication13%
What customers talk about
We read 81 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It’s such an amazing experience and the fact they help people it’s so nice.”
“Had a great experience and love the products for the kids”
“I will recommend Matias to all my friends and family and will definitely be using him when we return back to the states for our next home search.”
“The event was well worth it and helped with providing for families falling behind.”
“…took the time to have coffee with me and talk with me truthfully and honestly about their services and my needs in a very kind way.…”
“Even though there was a huge time zone difference he still managed to communicate with us quickly.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Juan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
It’s such an amazing experience and the fact they help people it’s so nice. Thank God for this service they do for us
Lisa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
They are an amazing group of people who do really good with Backpacks for the kids and they have amazing booths
Dania1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Thank you so much for doing this for our community i appreciate it from my heart may god filled your life with lots of gratitude 🙏🏽🫶🏽
Homerun1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Great help to the community especially during these times that everything is very expensive.
Ramona2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
This is a awesome event to help with school supplies for the kids. Thank you all for what you do for the community.
Courtney5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
I am so thankful to ONE Group for putting together a backpack drive this year as there have been many struggles for families. I hope to see more community events like today 😊
Photos
Customer reviews
5.0 ★★★★★ 228 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
A salazar4 reviewsTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLoved it nice gesture
Xylina Hernandez14 reviewsTotal number of Google reviews Xylina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove
Juan Ortiz3 reviewsTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt’s such an amazing experience and the fact they help people it’s so nice. Thank God for this service they do for us
Lisa Augustin6 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are an amazing group of people who do really good with Backpacks for the kids and they have amazing booths
Dania Flores1 reviewTotal number of Google reviews Dania has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you so much for doing this for our community i appreciate it from my heart may god filled your life with lots of gratitude 🙏🏽🫶🏽
AROULEIA ROMANOSLocal Guide · 27 reviewsTotal number of Google reviews AROULEIA has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood, extraordinary :)
Caro RiosLocal Guide · 14 reviewsTotal number of Google reviews Caro has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat event
Jessica Silva3 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you for what you due for the Yuma community
Mirna Rodriguez1 reviewTotal number of Google reviews Mirna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent!!! Thank you.
Response from the owner · 4 years ago
Thank You. We appreciate your time to review our #ONECares event !!
Business details
- Address: 128 W 32nd St, Yuma, AZ 85364
- Phone: (928) 325-1111
- Website: realtyonegroupgateway.com
- Service area: Somerton, AZ