Customers frequently praise the punctuality, clear communication, and detailed explanations provided during installations and repairs. Technicians are noted for being professional, knowledgeable, and efficient, often offering upfront pricing and helpful advice on service options. However, several low-star reviews criticize the company for overpriced quotes and charges that customers felt were excessive for basic tasks, with some citing long wait times and a lack of status updates during the scheduling process.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Punctual! Explained everything in detail and simplified the process. Helped me understand what was a need as opposed to want from a financial aspect. Already sent his service recommendation to family and friends. Looking for to getting my insulated garage door.
Jason did an awesome job very proud of the work. He explained everything well and took him about a hour to fix highly recommend him and will definitely use this service again in the future
Sam did a phenomenal job, he communicated very well, I work during the day but my mother in law watches my daughter at home. He contacted me when he was on his way, even called me when he got there, he was very informative and professional about his job and got it done in a timely fashion! Would highly recommend this company! Thanks for the great job Sam! Keep it up!
Ryan was a good guy, did good work
Carl was very professional and knowledgeable about his work. He was very honest. Thanks Carl for keeping it 💯.
Great technician. Very informative and took time to make sure I understood my options.
Jeremiah did and outstanding job installing our garage door he was very nice and polite and knew what he was doing
Jason was very nice and well friendly. He gave us several quotes and explained our options. He answered all the questions that we needed. I would definitely recommend their services.
Did a great job.very good, knows his business Thank you.
Thank you for assisting FOCOM with our door lock issue. Pastor Vanhorn was very complimentary of Mr. Sam regarding his professionalism and skills. The problem was resolved at no cost to us. Thank you so much for the free consultation and whatever Mr. Sam did to correct the issue. Thanks, also to your office staff for diligently following up to get us the service we requested. We will certainly call on your business again when needed. Be blessed. FOCOM