Reed & Associates of TN, LLC holds a 4.6/5 rating from 248 Google reviews, with the owner responding to 34% of comments. Customers frequently praise the company for prompt maintenance response times, professional staff interactions, and smooth leasing processes. However, recurring criticisms in lower-rated reviews highlight significant difficulties reaching staff via phone or email, along with disputes regarding security deposit returns and application denials.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
The service was excellent and met all of our needs. We were treated with great patience and kindness.
Thank you, Kara! We’re glad to hear you had such a positive experience with our team. We really appreciate you taking the time to share your feedback!
Reed & Associates has provided exceptional service.
Thank you, Karen! We appreciate the 5-star review and are glad to hear you’ve had a great experience with our team!
Great rental company! Truly the best!
Thank you, Johnita! We really appreciate the kind words and the 5-star review. It means a lot to our team!
I left the home in excellent condition. Prior to leaving the property, all late fees and any outstanding balance was paid in full. I received my entire deposit of $1450.00 in form of a check in April 2024. Before 2024, any and all debts from 2021 was paid in full. In applying to a different company, I was informed that I was evicted by Reed & Associates in June 2021. I was shocked and totally dismayed. Due to their erroneous information (reporting), my application was automatically denied. I lost monies on the application fee, which is not cheap. After reviewing Shelby County court website, it indeed notes an OPEN case from 2021, with an outstanding balance of $508.00. Unacceptable! I have attempted to speak with someone from this firm to no avail. As previously stated, they do not answer their phones. Reed & Associates have an obligation to report information correctly and in a timely manner. Bullcrap!!! They should be ashamed of their poor business ethics. The reason for my late payment is they failed to repair a water leak in the home for more than a year. I submiited several maintainence requests, to no avail. I have proof that it took more than 20 months for them to fix the issue. If you rent from them keep all messages, emails and payment records. I am so happy that I did. Now I have to visit the Shelby County Court system to remove an item from 2022. Maybe the management team will respond to this post. 😡
Chandra, as we discussed we have provided the necessary paperwork to you and to the courts for the previous case. We wish you the best going forward.
Very pain free experience! The ladies (Janet & Annmarie) are awesome! They even returned calls after hours to ensure me that everything was going to work out! Definitely recommend renting from this company.
Thank you for the kind words! We're so glad to hear that Janet and Annmarie helped make the process as smooth and stress-free as possible. Providing great communication and being available when our customers need us is very important to our team. We truly appreciate your recommendation and thank you for choosing Reed & Associates.
I’ve leased from them a few years now and no issues or concerns. The owner of the property I lease is a nice guy and the maintenance guys are awesome. The office personnel is nice anytime I’ve had contact with them as well so a BIG 👍 to them ALL.
Thank you for taking the time to share your experience. We're grateful for the opportunity to work with you and are delighted to hear that you've had a positive experience over the years. We'll be sure to share your kind comments with our maintenance team and office staff. Thank you for being a valued resident and for your continued trust in Reed & Associates.
I emailed Reed & Associates Tuesday evening around 5:00 pm because I got a call from my son telling me the a/c was blowing hot air and it was 91 degrees in the house. Reed & Associates immediately put a work order in to there maintenance people right away and fortunately they came out about 7:30 pm that same night and was able to fix the problem. Within a couple of hours our house was cooling at 72 degrees and has maintained that temperature ever since. I work in this heat most of the day ever day and I really didn’t want to come home and deal with this kind of issue and thanks to Reed and Associates quick response I didn’t have to.Thank you Reed and Associates y’all were great!!!! William Campbell
Thank you, William, for taking the time to share your experience. We understand how stressful an air conditioning issue can be, especially during the summer, and we're glad our team was able to respond quickly and get your system repaired the same evening. We'll be sure to share your kind words with our maintenance team. Thank you for being a valued resident and for trusting Reed & Associates.
Robo phone system makes it difficult to talk to a human. Went to the office and had a pleasant experience finishing up my business with them.
Janet and Jeremy were awesome in professionalism, friendliness, and informative. These qualities made me know I was in the right place!
Thank you for the kind review. We’re so glad to hear Janet and Jeremy made you feel welcomed and well-informed. We appreciate the opportunity to work with you and are happy to know you had such a positive experience with our team.
The home is great! You can’t get anyone on the phone easily at all. I followed the avenues prompted: email, voicemail, text.. no response regularly at all.
Thank you for your feedback. We're glad to hear you're excited about your new home. We're sorry to hear that parts of the leasing process felt frustrating, particularly when trying to reach our team. We understand how important communication is, especially leading up to move-in day. We appreciate the opportunity to serve you and look forward to providing a positive experience throughout your residency.