Reeves Insurance Agency Inc.

We’re sorry to hear that you feel this way about your experience, as this is not the level of service we strive to provide. We understand that your situation involved sensitive circumstances, and we made every effort to assist you within company policy and industry requirements. In situations involving divorce or separation, any policy changes require authorization and signatures from all named insured parties. We communicated this requirement clearly and sent the necessary documents multiple times via e-signature; however, we were unable to proceed without completed signatures. We also worked to address your questions as thoroughly as possible. At times, we requested additional information to ensure accuracy, but not all questions were answered, which made it difficult to move forward efficiently. While we respect your preference for email communication, some of these matters may have been resolved more quickly through direct conversation. Regarding your claims, our role is to report and guide, while the claims adjuster determines coverage and outcomes. We encouraged you to work directly with the adjuster so that each situation could be properly reviewed and handled according to policy terms. We take concerns about professionalism and confidentiality very seriously. Our team does not share personal information beyond what is necessary to service a policy, and we remain committed to maintaining appropriate boundaries at all times. We’re especially proud of Hannah, who handled your account with professionalism, patience, and a genuine effort to assist throughout a complex situation. We respect your decision to contact the carrier directly and wish you the best moving forward.

Thank you for taking the time to share your feedback. I understand your frustration, and I’d like to clarify the situation from our side. For trucking companies, commercial auto coverage often involves federal and/or state filings. These filings are designed to ensure that all vehicles operated under a business are properly insured for the protection of the public. Because you currently have an active commercial auto policy covering your trucks with another carrier, we are required to verify that any previously insured or scheduled vehicles have been removed or accounted for before we can move forward with quoting additional vehicles under a separate policy. Our request for documentation showing the leased vehicles were turned in was not intended to be difficult, but rather to ensure we remain compliant with these insurance requirements and avoid any potential conflicts or gaps in filings. We absolutely want to help where we can, and in situations like this, the most efficient path is typically to work directly with your current carrier, since they already have your filings and policy structure in place. That’s why we recommended reaching out to your existing agent to quote this for you because we also represent Auto Owners Insurance Co and they are a top notch carrier. Since you already have a policy in place with them, that is definitely your best route to pursue. We appreciate you reaching out to us for a quote and would love to earn your business but if the best advice is to tell you what you already have is your best option, that is what we will recommend.

Thank you for your feedback! Hannah enjoys working with you as well!

James, thank you so much for taking the time to share such a thoughtful review. We truly appreciate your trust in our team and are grateful for the opportunity to serve your business. It has been a pleasure working with you, and we look forward to continuing to support you for many years to come.