Regal Carriage Limousine & Transportation logo

Regal Carriage Limousine & Transportation

Limousine service · Sacramento, CA · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 34 limousine servicesPosition by Experts Score among all companies we track in this category. · better than 97%
5.0 ★★★★★ 180 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
93%reviews answered by the owner
Oct 2026latest review

Regal Carriage Limousine & Transportation at a glance

Google reviewers rate Regal Carriage Limousine & Transportation five stars based on one hundred eighty reviews, with the owner responding to ninety-three percent of feedback. Customers frequently highlight punctual drivers, clean and well-equipped vehicles, and proactive communication from staff who assist with last-minute itinerary changes. The company accommodates various events such as weddings, wine tours, and parties, noting that the booking process is straightforward and the service remains consistent across different vehicle types. No recurring criticisms appear in the provided excerpts.

  • Google rating: 5.0 out of 5 from 180 reviews (100% five-star).
  • Reviews on this page: 180 Google reviews (176 with written comments, 15 with photos).
  • Owner responses: the business replied to 93% of reviews.
  • Most recent review: October 27, 2026.
  • Service: Limousine Service serving Sacramento, California.

Data from Google, last updated October 27, 2026.

Score profile vs other limousine services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.

Satisfaction100Reliability99Craft & service100Value100Momentum100Replies to reviews–Satisfaction: 100 (median 95)Reliability: 99 (median 93)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)
This companyLimousine Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Regal Carriage Limousine & Transportation: 100/100 on this factor. Category median: 95.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Regal Carriage Limousine & Transportation: 99/100 on this factor. Category median: 93.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Regal Carriage Limousine & Transportation: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Regal Carriage Limousine & Transportation: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Regal Carriage Limousine & Transportation: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 69.–
–

Bar = this company · dark tick = category median.

Star ratings

180 Google reviews we collected

  • 5 stars180100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 176 written reviews

  • Praise32799%
  • Complaints31%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude10030%
  • Would recommend6720%
  • Quality & results5818%
  • Speed & response5015%
  • Communication3711%
  • Price & value155%
  • Honesty & trust31%

What customers talk about

We read 176 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I had conversations with both drivers during the event and they were extremely courteous and accommodating.”
  • “I would highly recommend going with Regal Carriages for any and all of your party bus needs!”
    “Can't recommend these guys enough!”
  • “They were able to accommodate us super last second, and it was a great experience!”
  • “Our driver, Vik, was on time for all the pick-ups and drop-offs and helped us with anything we needed.”
  • “Communication with Nicole before the event was awesome.”
  • “Nicole and Vic is a great team, perfect company, highly recommend and reasonable!”
  • “Our driver Vick was so classy and genuine and friendly I would definitely use this company again for any occasion.”

People customers mention

  • Nicole 25 reviews
  • Vik 21 reviews
  • James 12 reviews
  • David 8 reviews
  • Paul 7 reviews
  • Vick 6 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Darrell1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 hours ago★★★★★

I hired Regal for a wedding. Most of the 75 guests were from out of town and about 50 people were staying at local hotels and Airbnb's. The wedding was at a private residence in Auburn and the reception was in Meadow Vista. We had a Sprinter van limo and a larger bus limo. Vik and Lucretia were our drivers.…

Melissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

It was great working with Regal Carriage for our wedding transportation! They were organized and super friendly. I appreciate that they checked in with me a few times before our event (instead of me needing to reach out for confirmations). Our driver, Vik, was on time for all the pick-ups and drop-offs and helped us…

Arielle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They were able to accommodate us super last second, and it was a great experience!

Bridget1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Would definitely book with them again! The party bus was very clean and had water and ice available. Our driver Vic was amazing, very professional, and friendly. Nicole was great at communicating and the response time was fast! Thanks again!

Julie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Booking was so easy, communication was excellent and service was exceptional. We are so happy that we chose Regal Carriage for our twin’s 7th birthday celebration. We had a luxury sprinter limo full of kids and they all had so much fun. Thank you for cruising us around and transporting our party from the theater…

Annette2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had the best time! Rented the sprinter bus for a concert that was over an hour away and it was an awesome experience— from the initial booking to the final drop off, everyone was super professional and helpful! We had to make some timing adjustments a few times and there was never any issues. Nicole was always…

Photos

Customer reviews

5.0 ★★★★★ 180 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Darrell Graham1 reviewTotal number of Google reviews Darrell has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I hired Regal for a wedding. Most of the 75 guests were from out of town and about 50 people were staying at local hotels and Airbnb's. The wedding was at a private residence in Auburn and the reception was in Meadow Vista. We had a Sprinter van limo and a larger bus limo. Vik and Lucretia were our drivers. Both vehicles were quite luxurious, well equipped and comfortable. Communication with Nicole before the event was awesome. On the day of the event I communicated directly with Vik by phone and text. I kept adding pick up and drop off locations and Vik rolled with all the changes. Everything went flawlessly. I had conversations with both drivers during the event and they were extremely courteous and accommodating. My guests raved about the quality of service, the kindness of the drivers and the comfort of the shuttles. I would definitely hire them again!!!!

Melissa Vallee1 reviewTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It was great working with Regal Carriage for our wedding transportation! They were organized and super friendly. I appreciate that they checked in with me a few times before our event (instead of me needing to reach out for confirmations). Our driver, Vik, was on time for all the pick-ups and drop-offs and helped us with anything we needed. I will definitely use them again for any other events in our future!

Arielle Mize4 reviewsTotal number of Google reviews Arielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They were able to accommodate us super last second, and it was a great experience!

Response from the owner · a month ago

Thanks so much Arielle for taking the time to fill out a review! We appreciate you and hope we can do it again soon.

Bridget K1 reviewTotal number of Google reviews Bridget has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Would definitely book with them again! The party bus was very clean and had water and ice available. Our driver Vic was amazing, very professional, and friendly. Nicole was great at communicating and the response time was fast! Thanks again!

Julie Carranza-Bailey7 reviewsTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Booking was so easy, communication was excellent and service was exceptional. We are so happy that we chose Regal Carriage for our twin’s 7th birthday celebration. We had a luxury sprinter limo full of kids and they all had so much fun. Thank you for cruising us around and transporting our party from the theater (Toy Story 5) to Leatherbys safely. We will never forget our amazing experience. :)

Annette Galosic2 reviewsTotal number of Google reviews Annette has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had the best time! Rented the sprinter bus for a concert that was over an hour away and it was an awesome experience— from the initial booking to the final drop off, everyone was super professional and helpful! We had to make some timing adjustments a few times and there was never any issues. Nicole was always happy to help and assist! Our driver was David and he was GREAT! Thanks again, and hope to use you guys in the future!!

Ashley Williamson7 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Vic and Nicole went above and beyond for my bachelorette trip! They made sure everything was taken care of and stress free as well as made sure to keep me updated! Vic was so much fun as our driver and made the experience perfect! We will definitely be using them again!

Response from the owner · 4 months ago

Thanks so much Ashley! We appreciate you taking the time to fill out a review for us! We look forward to doing it again soon

Crystal9 reviewsTotal number of Google reviews Crystal has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had my daughters are her friends a round trip for prom this year using this company, and they had a great experience! Will use again in the future!

Response from the owner · 5 months ago

Thank you so much for spending the time to fill out a review! We hope to do it again soon

Kelly Bardakjian1 reviewTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We booked with Regal Carriages for my 40th birthday celebration. Vick picked us up with a fully stocked bus - cold waters and champagne on ice! He connected us to the Bluetooth so we could control our own music and was very friendly. Vick was an excellent driver and was extremely responsive when we were ready to go from one destination to the next or when we needed anything from the bus. I would highly recommend going with Regal Carriages for any and all of your party bus needs!

Response from the owner · 5 months ago

Thanks so much Kelly for taking the time to fill out a review for us. We so appreciate your feedback and look forward to doing it again soon.

Don coxxx Coxxx3 reviewsTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My sister and I had such a great and fun experience with this company, Nicole was so helpful and made the process very simple and was very accommodating. Our driver Vick was so classy and genuine and friendly I would definitely use this company again for any occasion.

Response from the owner · 5 months ago

Thanks so much ! We appreciate you and look forward to doing it again soon.

Regal Carriage Limousine & Transportation on Google Maps →

Business details