Reviewers report high satisfaction with chiropractic adjustments for back, knee, and infant issues, noting the practice's welcoming atmosphere and personalized care. Patients frequently mention the staff's attentiveness and the effectiveness of multi-visit treatment plans. However, low-star reviews criticize the office for not enforcing mask policies and note that out-of-pocket costs are higher than previous providers.
Google rating: 4.9 out of 5 from 135 reviews (99% five-star).
Reviews on this page: 135 Google reviews (82 with written comments).
Owner responses: the business replied to 96% of reviews.
Most recent review: September 16, 2026.
Service: Wellness Center serving Springfield, Illinois.
Data from Google, last updated October 27, 2026.
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Customer reviews
4.9
★★★★★
135 reviews on Google
5★133
4★0
3★0
2★1
1★1
Reviews from Google, shown as published (original wording, unedited).
JL
Jordan lyons1 review
★★★★★
I'll admit i was a bit skeptical on if a chiropractor would actually help but my experience so far has been a total game changer. I've been dealing with severe lower back pain for quite some time due to falling off a roof. Finally had enough and was desperate to start feeling better. Gave Reid family wellness a try and within just a couple weeks I feel 100% again. Awesome people and would highly recommend
Response from the owner · a month ago
We are ecstatic to hear your progress, Jordan! Thank you for the awesome review!
I'm 73. I used to have knee pain frequently, and started visiting Reid Family Wellness about 15 years ago, once every three weeks. After just a few visits, the knee pain went away, and I haven't had even a hint of it ever since. Couldn't be happier!
Response from the owner · 2 months ago
Thank you for the awesome review, Bill! We are so happy for you and the success you’ve had! Keep up the good work!
Hands down the best chiropractor in town! Professional, knowledgeable, and genuinely cares about patients’ well-being. Always takes the time to listen and make sure you leave feeling better. Highly recommend to anyone looking for real results and quality care!
Response from the owner · a year ago
Irfan, thank you very much for the kind words and great review! As you know, we are here to help in every way we possibly can!
I have had 2 injuries fixed by this practice. I had Dr. Reid Sr both times. It isn't an one appointment fix. You have to commit to weeks of therapy. Every appointment you feel better. They not only get rid of the pain..
They train the muscles to hold everything right for no future pain. It is wonderful. The office is relaxing. They even remember who you are every visit. It is a great place for future wellness
Response from the owner · a year ago
Coresta, thank you for taking the time to give us such a great review. We truly appreciate your thoughtfulness.
- Reid Family Wellness
Had the pleasure of working with Dr. Shaughn yesterday. What an amazing experience. It honestly blew me away.
If you’re looking to improve your overall wellness come to this place immediately!
Response from the owner · a year ago
Thank you immensely for sharing your experience, Michael. We're thrilled to hear about your amazing visit with Dr. Shaughn. Your overall wellness is our top priority at Reid Family Wellness.
LIFE CHANGING! My illnesses had me in and out of the hospital and in nearly constant pain for years. I was malnourished, needed assistance with most, even basic, things, and scheduled for surgery at Mayo Clinic. And unlike them, Reid Family Wellness gave me validation, hope, and RESULTS. Dr. Chris helped me get off some medications and my intense pain episodes stopped. I could start eating again and doing things independently. I’ve had drug-induced illnesses before and I had been asking doctor after doctor if my dozens of medications could be causing issues and it wasn’t until I saw Dr. Chris and started eliminating some that we realized they were.
Reid Family Wellness actually teaches you about your brain, about stress, and makes you feel confident in your bodies abilities. I got my life back in a matter of weeks—a fraction of the time it takes to even get in to see most doctors. I no longer need surgery and I’ve peeled off 5 meds and counting. I’ve been to other chiropractors, but this place is a game changer. And I’m no longer super stressed or worried about my health because they really take the time and effort to help and heal.
Response from the owner · 2 years ago
Mackenzie,
Thank you so much for such a wonderful review! We are so happy with not only your experience, but with your success you’ve had working with Dr. Chris. After everything you’ve gone through on your health journey, we couldn’t be happier that you’re finally getting the results you’ve been searching for all of this time! We are thrilled to hear about the positive impact Reid Family Wellness has had on your health and well-being. Thank you for sharing your experience with us.
Dr Chris has honestly helped me to improve my life physically, emotionally and spiritually in a short time. He and his family are a witness to honest, loving and healthy living. Extremely thankful for them. Encourage ALL to experience the benefits of Reid Family Wellness.
Response from the owner · 2 years ago
We're thrilled to hear that Dr. Chris has helped you improve physically, emotionally, and spiritually. Thank you for sharing your experience with Reid Family Wellness.
I've been going to Reid Family Wellness for over 5 years and I will never go anywhere else in Springfield. The whole family is kind, welcoming, caring and professional. Dr. Shaughnessy is incredibly personable and takes the time to get get to know each and ever one of his patients. He caters unique care to each patient and ensures that you are on the right track to feeling better. You will not regret receiving care here.
Response from the owner · 2 years ago
Thank you so much for the review, John! We are always trying to give our patients our absolute best!
Reid Family Wellness has incredible staff that are always so welcoming and professional. Dr. Shaughn Reid’s treatments are highly effective, and I noticed great improvements after each visit.
What truly sets Dr. Shaughn apart is his genuine care for his patients and availability to answer any questions or concerns I have.
If you're looking for a chiropractor who is knowledgeable, compassionate, and dedicated to your well-being, look no further than Dr. Shaughn and the staff at Reid Chiropractic. My experience has been nothing short of exceptional, and I am grateful for the positive impact they have had on my health!
Response from the owner · 2 years ago
Thank you very much for the fantastic review, Emily! We love what we do and helping our patients to be the healthiest, best-feeling versions of themselves is our goal!
