Lawn mower store · Killeen, TX · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%86+24.3Replies to reviews 8%100+8.2Experts Score= 89Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 39 lawn mower repair servicesiPosition by Experts Score among all companies we track in this category. · better than 71%
4.8★★★★★265 Google reviews · 24 photos
91%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite knowledgeable staff, quick transactions, and helpful guidance when purchasing mowers, tractors, and trailers. Positive reviews highlight the absence of sales pressure, fair trade-in values, and convenient services like providing loaner trailers for transport. However, lower-rated feedback points to significant issues with service delays, unexpected repair costs, and perceived dishonesty during rental or negotiation processes.
Google rating: 4.8 out of 5 from 265 reviews (91% five-star).
Reviews on this page: 265 Google reviews (219 with written comments, 46 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: October 16, 2026.
Service: Lawn Mower Repair Service serving Killeen, Texas.
Data from Google, last updated October 29, 2026.
Score profile vs other lawn mower repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reid's Triple TLawn Mower Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reid's Triple T: 89/100 on this factor. Category median: 80.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reid's Triple T: 86/100 on this factor. Category median: 73.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reid's Triple T: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reid's Triple T: 100/100 on this factor. Category median: 65.A
100
Bar = this company · dark tick = category median.
Star ratings
265 Google reviews we collected
4.8of 5
5 stars24191%
4 stars135%
3 stars10%
2 stars21%
1 star83%
Praise vs complaints
Phrases our text analysis found in 219 written reviews
97%praise
Praise27397%
Complaints83%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6623%
Would recommend5419%
Price & value4917%
Quality & results4616%
Speed & response3713%
Communication197%
Honesty & trust104%
What customers talk about
We read 219 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We’re very helpful in helping me pick out attachment that would work best with my tractor.”
“If you are in the market for a lawnmower or tractor I highly recommend Reid's.”
“One heck of a way to run a business wouldnt recommend anyone go there for service!”
“Got what I thought was a fair trade in on my Mahindra 2638.”
“…oing to be 3600 dls afetermarket clutch or 7200 new one that is very very expensive so I pic up the tractor n he charge me 217 dls for telling me I n…”
“I worked with Travis to buy my first tractor and it was a great experience.”
“Very professional, quick and easy sales process, Steven was great, bought the tractor same day and they even let me borrow a trailer to take it home.”
“Bruce is great to work with and communicates well with you during the process.”
“I called Travis looking for a mower, not only was he was awesome to work with, he's a genuinely nice person.”
People customers mention
Steven14 reviews
Travis13 reviews
Bruce12 reviews
Mahindra10 reviews
Boy6 reviews
Jennings4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJohn6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I recently went to Reid's to buy a zero turn lawnmower. Keep in mind I know nothing about these and was depending on Reid's to help me find what I needed without being upsold. Steven Jennings was fantastic and he helped me identify the model and size I needed for my property. During the process I never felt…
BBobby1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We’re very helpful in helping me pick out attachment that would work best with my tractor. I didn’t have a Trailer to bring my tractor home so they let me borrow one . I didn’t have to wait. Everything was loaded when I got there.
Jjoe5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a great experience at Reids Triple T. Steven was very knowledgeable and extremely professional. He made the process of buying a trailer very smooth. I would definitely recommend them to anyone looking.
BBrady1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Purchased a Scag V Ride II from these guys and loved the experience as well as the machine I got out of it.
TTyler1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Steven was great with helping me buy a new bad boy mower. Any future mower or trailer purchases will be bought from them.
IIsaacLocal Guide · 81 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I've bought several trailers so far from Reid's and will continue doing so. Great service. Great price. Great selection in stock. No hesitation in recommending them.
I recently went to Reid's to buy a zero turn lawnmower. Keep in mind I know nothing about these and was depending on Reid's to help me find what I needed without being upsold. Steven Jennings was fantastic and he helped me identify the model and size I needed for my property. During the process I never felt pressure to buy anything which was a real plus. I went to another vendor to compare price and ended up going back to Reid's to make the purchase. If you are in the market for a lawnmower or tractor I highly recommend Reid's.
Z
Zach Wilson8 reviewsiTotal number of Google reviews Zach has written across all businesses on Google Maps, not just this one.
We’re very helpful in helping me pick out attachment that would work best with my tractor. I didn’t have a Trailer to bring my tractor home so they let me borrow one . I didn’t have to wait. Everything was loaded when I got there.
J
joe limon5 reviewsiTotal number of Google reviews joe has written across all businesses on Google Maps, not just this one.
I had a great experience at Reids Triple T. Steven was very knowledgeable and extremely professional. He made the process of buying a trailer very smooth. I would definitely recommend them to anyone looking.
B
Brady Jenson1 reviewiTotal number of Google reviews Brady has written across all businesses on Google Maps, not just this one.
I've bought several trailers so far from Reid's and will continue doing so. Great service. Great price. Great selection in stock. No hesitation in recommending them.
J
Josh WrightLocal Guide · 18 reviewsiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
I worked with Travis to buy my first tractor and it was a great experience. Travis was very knowledgeable and helpful in getting me into the right tractor. Highly recommend Reid Tripple Ts!
M
Marvin Richardson7 reviewsiTotal number of Google reviews Marvin has written across all businesses on Google Maps, not just this one.
Reid’s Triple T is a very professional company that made me feel very comfortable making my purchase. They went further than just a sale, they provided me a loaner trailer to transport my zero turn to my residence. I have nothing but good to say about this company. Thank you Reid’s Triple T.
B
BEDerYourself *4 reviewsiTotal number of Google reviews BEDerYourself has written across all businesses on Google Maps, not just this one.
