Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Reliable Auto Repair

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #188Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.9★ from 717 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliable Auto Repair is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reliable Auto Repair is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reliable Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reliable Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reliable Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reliable Auto Repair is better than 57% of auto repair shops.C
57

Reviews for your job

Customers hired Reliable Auto Repair for 8 kinds of job.

Reliable Auto Repair for air & cabin filter replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Air & cabin filter replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#56 / 226
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 27 Google reviews tagged “Air & cabin filter replacement” · showing 20

Terrie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

From the moment I arrived at the shop everyone was really nice and friendly they helped me right away very efficient I was very pleased with all their services and prices I recommend it to everyone

Air & cabin filter replacementAuto exhaust system replacementAuto water leak repair
Dorothy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I needed an oil change, plus my front brakes. They inspected my vehicle and let me know what else needed attention. Let me pick what I thought was most important. There was no pressure on me to fix the other items.

Reasonable priceAir & cabin filter replacementBrakesWiper blade installation
Therese1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have been a member with Auto Rellible for more than 20 .I and my husband John very pleased with the work they always do and the fast respond to book an appointment each time ,I hardly recommend and trust their work all the time ,I was referred long time by a service

Reasonable priceAir & cabin filter replacementExhaustSteering & suspension repair
slvjrLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I recently went in Reliable Auto Repair, Michael is always friendly and quick to greet me. They go above and beyond explaining when I have questions give the milestone maintenance options to get done when i come in . He was able to complete all tasks in the said time frame and when I came back to get my car I…

Great priceAir & cabin filter replacementOil change
Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We have been using Reliable since 2016, the most recent time just being last week. I have 100% trust in them and their work. If anyone ever asks where to bring their vehicles for work I always suggest Reliable. I just cant say enough good things about Michael and the quality of work, and customer service. I wish…

Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This is the second time I've taken my vehicle to Reliable... they are exactly that! Timely, efficient, extremely professional and friendly... I will keep going back...

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceOil change
michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

we had a good experience

Great priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine tuning
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have taken my cars to Reliable for service and maintenance for 10 years. They are dependable, efficient and their communication is excellent.I know I can trust them.

Reasonable priceAir & cabin filter replacementTiresOil change
Josephine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My Toyota RAV4 has been in Reliable Auto Repair’s hands since 2015. I have never had a problem with getting appointments, having the car serviced and repaired. They simply are the best!

Reasonable priceTransmissionElectrical repairAir & cabin filter replacement
Lucia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Michael and his team are life-savers. They are the absolute best. They have been my designated auto care specialist for over a decade now across two long-running cars. They are professional, extremely skilled, honest, reliable, and very reasonably priced. They communicate well and are very responsive whenever I…

Reasonable priceElectrical repairAir & cabin filter replacementExhaust
Constance4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★

I have always had a pleasant visit at Reliable. I brought in my car to have the air conditioning system checked out. They fixed it right away.

Reasonable priceElectrical repairAir & cabin filter replacementAuto engine diagnostic
Julie14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

My 11 year old car came out if Reliable Auto running like a teenager. They did a fantastic job; honest, fair, outstanding service front and back office. I continue to use them for all my car needs. Thank you, Reliable!

Great priceTransmissionElectrical repairAir & cabin filter replacement
Billy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The Goldens, would like to give a Big Shoutout to Reliable Auto Repair. They have kept our vehicles on the road since 2009. The owners and workers there are very Professional, and friendly. We find their pricing is very fair and jobs are handled quickly. We will continue in the future to return for any service needs. B&P Golden.

Great priceTransmissionElectrical repairAir & cabin filter replacement
Ricardo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I've used Reliable for years. Michael and his team have serviced, maintained, and repaired my family's fleet of vehicles that have included two Jeeps, two Lexus hybrid SUVs, and yesterday, my new Bentley Bentayga. Their work has always been superlative, and I've referred colleagues and friends to them. I learned…

Reasonable priceAir & cabin filter replacementTiresAuto battery replacement
Frank1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

My family and I have used this Auto Repair for many years and have been very satisfied with the service.🌟The service is excellent and prices are comparable. The customer service is also very good --listens and puts the customer first. Highly recommend for your car repair needs. You won't be disappointed.

Reasonable priceTransmissionElectrical repairAir & cabin filter replacement
Bao3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I’ve brought my car in for the 3rd time. I appreciate the way Reliable checks up every few months or so. I had several repairs and maintenance done and the process was very convenient in the way I can see what’s most urgent and what’s next. It was easy to select what I wanted at the time. I dropped off my car in the…

Reasonable priceTransmissionAir & cabin filter replacementTires
Jack9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Professional work with friendly attitude

Great priceAir & cabin filter replacementOil change
MosesLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Probably the most honest mechanic ive ever known! 💯

Electrical repairAir & cabin filter replacementGeneral repairs & maintenance
Vinay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I have been going to Reliable Auto Repair for past several years for all my vehicle maintenance needs. Michael has always taken good care of our cars with just the right service. Never pushing to sell anything unnecessary, just the o nonsense service. I'll always be going to them first for all my auto care needs.

Air & cabin filter replacementGeneral repairs & maintenanceAuto brake repair
Steven2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My wife and I have been going to Reliable Auto for over 10+ years. The communication by Michael is always clear, so you never have surprises. This place has fixed many of my auto issues, so I highly recommend this place for honest and professional auto servicing.

Reasonable priceAir & cabin filter replacementOil change

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 59%Overpriced 1%Not sure 2%

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