Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Reliable Auto Repair

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #188Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.9★ from 717 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliable Auto Repair is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reliable Auto Repair is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reliable Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reliable Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reliable Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reliable Auto Repair is better than 57% of auto repair shops.C
57

Reviews for your job

Customers hired Reliable Auto Repair for 8 kinds of job.

Reliable Auto Repair for auto brake repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto brake repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 126
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Auto brake repair”

Therese1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have been a member with Auto Rellible for more than 20 .I and my husband John very pleased with the work they always do and the fast respond to book an appointment each time ,I hardly recommend and trust their work all the time ,I was referred long time by a service

Reasonable priceAir & cabin filter replacementExhaustSteering & suspension repair
Edward5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Whent for a squeeky rear brake job and they figured it out quickly were the noise was coming from and fixed it now brakes are quite I appreciate the honesty and hard work you guys do this was for my 2002 Chevy Tahoe I'll be coming back for your business thanks again

Reasonable priceElectrical repairAuto brake repair
Larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I have been a customer for many years. Always check before performing any repairs. Details of what is needed and when. Fair prices. Never add on without prior confirmation. Trusted auto vendor, which is difficult to find.

Great priceTransmissionSteering & suspension repairGeneral repairs & maintenance
michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

we had a good experience

Great priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine tuning
Tisha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The team at Reliable Auto Repair, have been great! I've had two visits and going to plan my third. Compared to the dealership, the prices are very reasonable and the service wonderful. I didn't feel pressured to have any of my repairs done right then and there. Instead they listed my repairs in order of urgency. To…

Great priceAuto battery replacementAuto brake repair
Ricardo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I've used Reliable for years. Michael and his team have serviced, maintained, and repaired my family's fleet of vehicles that have included two Jeeps, two Lexus hybrid SUVs, and yesterday, my new Bentley Bentayga. Their work has always been superlative, and I've referred colleagues and friends to them. I learned…

Reasonable priceAir & cabin filter replacementTiresAuto battery replacement
NALocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I announce absolutely wonderful service of our vehicle from the reliable auto! We have been asking ours and our kids car's maintenamce from them since 2016, when we move to San Jose. I appreciate so much for their work, promptness, and explanation/ recommendation I can trust. I would recomment to anyone to try going…

Reasonable priceGeneral repairs & maintenanceElectricalAuto engine diagnostic
Debora1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

EXCEPTIONAL SERVICE & TRUSTWORTHY EXPERTISE I recently brought my VW Bug in for several repairs , an I couldn’t be happier with my experience. Michael and his team are always professional, personable, and incredibly helpful. They provided a thorough estimate complete with pictures and videos, along with a clear,…

Great priceTransmissionGeneral repairs & maintenanceAuto brake repair
Coriolana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I have been going to Reliable for over 15 years! When you need your vehicle fixed without hassle or miscalculation, Reliable is the way to go. They do excellent work and have great customer service. I can honestly say, they are the BEST in the Bay!

Reasonable priceTransmissionElectrical repairAuto power window repair
Dan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Michael and his team at Reliable did a great job on my 73 Corvette. The car had not run for over 5 years and they brought it back to life, thanks Michael.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticAuto engine tuning
Annamaria5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Same day service! I called around 11am to get a quote for my brakes! Spoke with Michael (who was very helpful), took my car in around 11:30am & the work was completed by 2:30pm! Michael & I believe the front desk guy was Raul were both great with communicating & keeping me updated on the work that was being done on…

Great priceAuto brake repairVehicle InspectionBrakes
MichaelLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Great experience overall! Mike is an awesome service writer, service was great and quick. Very detailed diagnostic review with reasonable recommendations relative to what should be prioritized. Will be back. Thank you!

Reasonable priceSteering & suspension repairAuto brake repairVehicle Inspection
Vinay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I have been going to Reliable Auto Repair for past several years for all my vehicle maintenance needs. Michael has always taken good care of our cars with just the right service. Never pushing to sell anything unnecessary, just the o nonsense service. I'll always be going to them first for all my auto care needs.

Air & cabin filter replacementGeneral repairs & maintenanceAuto brake repair
Patrick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Reliable Auto Repair is just as their name says - RELIABLE! We’ve been taking our cars to Reliable Auto Repair for years, and have always been very pleased with the service and staff. Michael, Alex and the rest of the crew over there are always cordial and professional to us, and they always get the job done the…

Great priceElectrical repairSteering & suspension repairAuto brake repair
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Our family has used Reliable for over 25 years for service on 5 vehicles. They have always provided excellent engine, transmission, suspension, and other repairs. This time it was same-day brake maintenance and again excellent service. I'll be back for more maintenance from Reliable in the future.

Great priceAuto brake repair
Domingo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have taken my wife’s car and my truck there. Customer service is great! Honest and easy to work with and our cars work better after taking them there.

Great priceSteering & suspension repairGeneral repairs & maintenanceAuto brake repair
Minerva12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We just moved here in SJC found Reliable online with great reviews so I say why not try them. The reviews are real, Michael from the very beginning was very helpful and upfront with pricing which was very reasonable. We had an alternator that went bad and he replaced and fixed the car in no time. Thank you Michael,…

Reasonable priceAuto brake repairBrakesAuto brake replacement
Brian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

If you want a good mechanic and honest mechanic and great customer service, Reliable Auto is your place to go to.. I was turned onto Michael and his shop several years ago by a coworker of mine who has been going to him for numerous of years with numerous vehicles, and they have always been very well taken care of…

Great priceTransmissionAir & cabin filter replacementAuto battery replacement
Alejandro3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Great priceAuto water leak repairGeneral repairs & maintenanceAuto engine diagnostic
Roger2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Reasonable priceAuto brake repairBrakes

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 59%Overpriced 1%Not sure 2%

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