Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Reliable Auto Repair

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #188Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.9★ from 717 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliable Auto Repair is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reliable Auto Repair is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reliable Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reliable Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reliable Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reliable Auto Repair is better than 57% of auto repair shops.C
57

Reviews for your job

Customers hired Reliable Auto Repair for 8 kinds of job.

Reliable Auto Repair for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 317
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 25 Google reviews tagged “Brakes” · showing 20

Janie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

This place is one of the good ones for sure. It’s so easy for an auto shop to exploit your time and money because they know you can’t fix your own vehicle. So when you find a shop that is honest and respectful, you stick with them. Not only did they help me to know if I truly needed the service I was coming in for,…

Reasonable priceBrakes
Dorothy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I needed an oil change, plus my front brakes. They inspected my vehicle and let me know what else needed attention. Let me pick what I thought was most important. There was no pressure on me to fix the other items.

Reasonable priceAir & cabin filter replacementBrakesWiper blade installation
Therese1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have been a member with Auto Rellible for more than 20 .I and my husband John very pleased with the work they always do and the fast respond to book an appointment each time ,I hardly recommend and trust their work all the time ,I was referred long time by a service

Reasonable priceAir & cabin filter replacementExhaustSteering & suspension repair
Alexandra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I had to get my rear brake pads and rotors and tires replaced. I also needed to get my catalytic converter replaced. They were fast and very professional. Michael was a lot of help answering my questions and really appreciate him taking the time to explain the works done and needed to be done on my car. Thank you!

Great priceTiresGeneral repairs & maintenanceVehicle Inspection
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Replaced my front brakes and rotors in just a few hours, at a reasonable price. My first time experience here at Reliable Auto Service.. my new auto mechanics. My car warranty recently expired, no more Dealership repairs for me.

Reasonable priceBrakes
michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

we had a good experience

Great priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine tuning
Jessie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Thank you for taking care of my car.

Brakes
Ricardo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I've used Reliable for years. Michael and his team have serviced, maintained, and repaired my family's fleet of vehicles that have included two Jeeps, two Lexus hybrid SUVs, and yesterday, my new Bentley Bentayga. Their work has always been superlative, and I've referred colleagues and friends to them. I learned…

Reasonable priceAir & cabin filter replacementTiresAuto battery replacement
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Michael and his team are very knowledgeable, skilled, honest and friendly. There is no pressure when taking your vehicle there. They will diagnose your vehicle, possibly make recommendation, and you make the choice of whether or not to do the job. It can be difficult to find a truly honest repair shop that is…

Great priceTransmissionTiresGeneral repairs & maintenance
ChuckLocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Always predictable, friendly and reliable service, a must use for sure

Reasonable priceSteering & suspension replacementBrakes
Valerie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We've been bringing our cars to Reliable for over ten years and have watched them grow. These days you may have to wait a few days for an appointment, but they've absolutely earned it. They truly live up to their name: reliable repairs, honest consultations, great service, and reasonable prices. Highly…

Great priceBrakes
NALocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I announce absolutely wonderful service of our vehicle from the reliable auto! We have been asking ours and our kids car's maintenamce from them since 2016, when we move to San Jose. I appreciate so much for their work, promptness, and explanation/ recommendation I can trust. I would recomment to anyone to try going…

Reasonable priceGeneral repairs & maintenanceElectricalAuto engine diagnostic
Sarah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Good and fast service.

Reasonable priceGeneral repairs & maintenanceVehicle InspectionBrakes
Lorena3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This was my first time coming to Reliable Auto Repair and I am quite satisfied with their service. Michael was very helpful when scheduling the appointment and communicative. They let me know what the issue was with my brakes right away.

Not sureBrakes
Frank1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

My family and I have used this Auto Repair for many years and have been very satisfied with the service.🌟The service is excellent and prices are comparable. The customer service is also very good --listens and puts the customer first. Highly recommend for your car repair needs. You won't be disappointed.

Reasonable priceTransmissionElectrical repairAir & cabin filter replacement
Annamaria5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Same day service! I called around 11am to get a quote for my brakes! Spoke with Michael (who was very helpful), took my car in around 11:30am & the work was completed by 2:30pm! Michael & I believe the front desk guy was Raul were both great with communicating & keeping me updated on the work that was being done on…

Great priceAuto brake repairVehicle InspectionBrakes
Vinay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I have been going to Reliable Auto Repair for past several years for all my vehicle maintenance needs. Michael has always taken good care of our cars with just the right service. Never pushing to sell anything unnecessary, just the o nonsense service. I'll always be going to them first for all my auto care needs.

Air & cabin filter replacementGeneral repairs & maintenanceAuto brake repair
Paul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Had my F150 serviced at reliable, repair was efficient and reliable. They always take good care of my vehicles

Reasonable priceBrakes
Gina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I've taken my cars to these guys for years. They are friendly. They are knowledgeable. The repair costs are reasonable. They do a great job and I will keep going to them to fix my car.

Reasonable priceTransmissionGeneral repairs & maintenanceBrakes
mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I will never take my car anywhere else. They never drop the ball and they are fast.

Brakes

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 59%Overpriced 1%Not sure 2%

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