Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Reliable Auto Repair

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #188Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.9★ from 717 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliable Auto Repair is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reliable Auto Repair is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reliable Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reliable Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reliable Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reliable Auto Repair is better than 57% of auto repair shops.C
57

Reviews for your job

Customers hired Reliable Auto Repair for 8 kinds of job.

Reliable Auto Repair for engine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Engine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#70 / 236
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Engine repair”

Denise4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have been taking my vehicle to Reliable Auto Repair for several years now. They are professional, trustworthy and affordable. I would highly recommend Reliable to anyone looking for an excellent auto repair shop.

Reasonable priceSteering & suspension repairAuto engine diagnosticEngine repair
west2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

If you are ever in a bind, check engine light on, need urgent repairs and quality work please go here first. They are better than dealerships and may not be the cheapest but the quality of work they do shows. My warranty failed to help get a critical part and Michael worked his magic, part arrived with some heavy…

Reasonable priceAuto engine diagnosticEngine repairVehicle Inspection
BruceLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I’ve been taking my vehicles to Reliable Auto Repair for several years. I originally found them through searching Yelp & Google, looking at their highest ratings, and I am so glad I did. In an industry where it’s hard to know who to trust, this team stands out. They are fair, honest, and hardworking. Whenever I…

Great priceTransmissionElectrical repairExhaust
Nicole6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very helpful and best prices. Happy with the work I had done on my car.

Reasonable priceExhaustAuto engine diagnosticEngine repair
Rafa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great experience 👍 customer service was great they took care of my vehicle,

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Michael and his team are very knowledgeable, skilled, honest and friendly. There is no pressure when taking your vehicle there. They will diagnose your vehicle, possibly make recommendation, and you make the choice of whether or not to do the job. It can be difficult to find a truly honest repair shop that is…

Great priceTransmissionTiresGeneral repairs & maintenance
Kelly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Whenever I need maintenance or repair I know to schedule an appointment at Reliable. The entire process is so easy - they have it down! I was able to book an appointment online in minutes. I was given a clear and thorough Inspection report in a reasonable amount of time. I was able to approve and decline the…

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
Janean3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

If you’re looking for an honest and fair, extremely knowledgeable auto repair, then you need to come see Michael at Reliable auto. We’ve been going to him for 10 years, and he always gives the best advice and does amazing work.

Reasonable priceAuto water leak repairGeneral repairs & maintenanceAuto engine diagnostic
Coriolana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I have been going to Reliable for over 15 years! When you need your vehicle fixed without hassle or miscalculation, Reliable is the way to go. They do excellent work and have great customer service. I can honestly say, they are the BEST in the Bay!

Reasonable priceTransmissionElectrical repairAuto power window repair
George6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Found Reliable Auto Care because they offer 15% discount through Costco. Glad we did. Their price even without the discount was already less than a few other quotes. Scheduling was easy - within a week. Michael explained the work and he texted a couple days after the work to check if any issues. Will most likely use this business again in the future.

Great priceEngine repair
VictoriaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Great experience,would definitely recommend them if you want quick and reliable work done. I felt safe that I wasn't being taken for a ride because I don't knkw anything about cars which is so reassuring for me. They will be my go to auto shop from now on.

Reasonable priceTransmissionEngine repairOil change
Brian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

If you want a good mechanic and honest mechanic and great customer service, Reliable Auto is your place to go to.. I was turned onto Michael and his shop several years ago by a coworker of mine who has been going to him for numerous of years with numerous vehicles, and they have always been very well taken care of…

Great priceTransmissionAir & cabin filter replacementAuto battery replacement
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Brought car in first thing in the morning. Took the keys out of my hand in the parking lot. Started smog immediately. In and out in a hour. Great job.

Reasonable priceTransmissionEngine repairVehicle Inspection
Wendy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Michael accommodated us on a weekend! We had our vehicle towed from over 80 miles away with engine trouble. Our truck repair was completed quickly! Highly recommend!

Reasonable priceEngine repair
Natascha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great Service & Friendly Crew 👍🏼

TransmissionTiresSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Jennifer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Absolute awesome experience here. Michael is the absolute best! He's honest and thorough. He had my 15 year old 290,000 mile truck in tip top shape and safe for a 1000 mile road trip. Their prices are beyond reasonable and their work is top notch. I've already recommended this place to several friends.

Engine repair
M12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I thought I had a leaking head gasket because I was loosing coolant slowly. After checking my truck out I got the call I was dreading but it was the water pump not a head gasket. Much cheaper! They did a great job replacing the pump. Very refreshing to find honest reliable auto repair! I will definitely use Reliable…

Engine repair+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 59%Overpriced 1%Not sure 2%

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