Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Reliable Auto Repair

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #188Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.9★ from 717 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliable Auto Repair is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reliable Auto Repair is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reliable Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reliable Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reliable Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reliable Auto Repair is better than 57% of auto repair shops.C
57

Reviews for your job

Customers hired Reliable Auto Repair for 8 kinds of job.

Reliable Auto Repair for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.73
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 307
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 73 Google reviews tagged “General repairs & maintenance” · showing 20

TimLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Michael, the owner of Reliable Auto repair provided excellent service from start to finish. The work on our grandson’s Ford Mustang was outstanding. I really appreciated how Michael kept us informed and updated on the progress of a cooling system issue. He looked over the car completely and told us what was an…

Reasonable priceElectrical repairGeneral repairs & maintenanceVehicle Inspection
Terrie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

From the moment I arrived at the shop everyone was really nice and friendly they helped me right away very efficient I was very pleased with all their services and prices I recommend it to everyone

Air & cabin filter replacementAuto exhaust system replacementAuto water leak repair
Therese1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have been a member with Auto Rellible for more than 20 .I and my husband John very pleased with the work they always do and the fast respond to book an appointment each time ,I hardly recommend and trust their work all the time ,I was referred long time by a service

Reasonable priceAir & cabin filter replacementExhaustSteering & suspension repair
Alexandra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I had to get my rear brake pads and rotors and tires replaced. I also needed to get my catalytic converter replaced. They were fast and very professional. Michael was a lot of help answering my questions and really appreciate him taking the time to explain the works done and needed to be done on my car. Thank you!

Great priceTiresGeneral repairs & maintenanceVehicle Inspection
Timothy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Ive been a customer for 10+ years and thankful to have found these guys! I have referred other family and friends. It's a relief to have a solid team I can trust.

General repairs & maintenance
binmic00Local Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Michael and his team are amazing! I went to toyota dealership at capitol expway over the weekend and was told that I need to replace the water pump on my 2018 Toyota Rav4 because of a leak. I found Reliable Auto Repair through chatgpt. Thank God for technology! Turns out my car didn't need water pump replacement.…

Great priceGeneral repairs & maintenanceVehicle Inspection
Beverly12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I needed a camera installed in my new car and a tail light replaced. The camera was installed expertly with no wires showing and works perfectly. Unfortunately I had to get the new car because someone ran a red light and totaled my old one. My son sent the camera so I would have video of any incidents in the future.…

Great priceGeneral repairs & maintenanceElectricalService not listed
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Reliable Auto is a gem. I've been getting my vehicles serviced here for more than three years, and they always take care of you. With other shops, you're always second-guessing the price they quote or the quality of the work — not with this team. Price, quality, and communication are number one every time. I won't take my vehicles anywhere else.

Great priceElectrical repairGeneral repairs & maintenance
Larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I have been a customer for many years. Always check before performing any repairs. Details of what is needed and when. Fair prices. Never add on without prior confirmation. Trusted auto vendor, which is difficult to find.

Great priceTransmissionSteering & suspension repairGeneral repairs & maintenance
Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We have been using Reliable since 2016, the most recent time just being last week. I have 100% trust in them and their work. If anyone ever asks where to bring their vehicles for work I always suggest Reliable. I just cant say enough good things about Michael and the quality of work, and customer service. I wish…

Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This is the second time I've taken my vehicle to Reliable... they are exactly that! Timely, efficient, extremely professional and friendly... I will keep going back...

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceOil change
Antonio2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

As usual, great service, feedback amd information provided by Michael regarding my car- what to look for, and what to do for follow up service. Thank you.

Great priceGeneral repairs & maintenance
Teresa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

My 4 time getting my car service done and very happy with Reliable 😊 Make appointment drop off and pick up when its done. Always have great service all the time. Recommend this place to have your

Reasonable priceGeneral repairs & maintenanceOil change
Calvin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I had a great experience here! I brought in my car to diagnose a noise, and they were very clear and communicative throughout the whole process. They even sent photos of the issue, which I really appreciated. The shop was clean, organized, and my service was completed quickly. The front desk staff were also super…

Reasonable priceTransmissionSteering & suspension repairGeneral repairs & maintenance
Hanah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The experience is already in the name, Reliable! Michael from Reliable Auto Repair has been extremely helpful with our journey with deciding whether to keep a car or return to the seller. During the hunt for a car, we've kept in mind his advices to avoid possible scams. My family has also been bringing vehicles to…

Reasonable priceGeneral repairs & maintenanceVehicle InspectionAuto maintenance
michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

we had a good experience

Great priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine tuning
Tom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Professional Staff, good service in a timely manner.

Great priceGeneral repairs & maintenance
Jennifer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Suuuper happy with the work that was done on my car!! Michael, you and your team are awesome! I observed your work ethic. You’ve gained a repeat customer as long as I’m in need. Will definitely recommend Reliable Auto Repair to anyone I know or come across that needs work done. It’s hard to find an auto repair shop…

Reasonable priceGeneral repairs & maintenance
Lucia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Michael and his team are life-savers. They are the absolute best. They have been my designated auto care specialist for over a decade now across two long-running cars. They are professional, extremely skilled, honest, reliable, and very reasonably priced. They communicate well and are very responsive whenever I…

Reasonable priceElectrical repairAir & cabin filter replacementExhaust
Miles2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I’ve been going to Reliable Auto for years and recommend them to anyone in the area looking for an honest mechanic shop that does good work. The cost has always seemed reasonable and I’ve never felt pressured to do unnecessary work.

Reasonable priceGeneral repairs & maintenance

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 59%Overpriced 1%Not sure 2%

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