Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Reliable Auto Repair

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #188Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.9★ from 717 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliable Auto Repair is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reliable Auto Repair is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reliable Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reliable Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reliable Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reliable Auto Repair is better than 57% of auto repair shops.C
57

Reviews for your job

Customers hired Reliable Auto Repair for 8 kinds of job.

Reliable Auto Repair for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 288
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Steering & suspension repair”

Terrie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

From the moment I arrived at the shop everyone was really nice and friendly they helped me right away very efficient I was very pleased with all their services and prices I recommend it to everyone

Air & cabin filter replacementAuto exhaust system replacementAuto water leak repair
Therese1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have been a member with Auto Rellible for more than 20 .I and my husband John very pleased with the work they always do and the fast respond to book an appointment each time ,I hardly recommend and trust their work all the time ,I was referred long time by a service

Reasonable priceAir & cabin filter replacementExhaustSteering & suspension repair
Denise4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have been taking my vehicle to Reliable Auto Repair for several years now. They are professional, trustworthy and affordable. I would highly recommend Reliable to anyone looking for an excellent auto repair shop.

Reasonable priceSteering & suspension repairAuto engine diagnosticEngine repair
Larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I have been a customer for many years. Always check before performing any repairs. Details of what is needed and when. Fair prices. Never add on without prior confirmation. Trusted auto vendor, which is difficult to find.

Great priceTransmissionSteering & suspension repairGeneral repairs & maintenance
Teresa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fantastic local shop our whole family uses. Fast turnaround, simple online scheduling, and thorough inspections with clear priorities. I came in for a routine service and was told it wasn’t needed, saving me money. They still completed two major repairs the same day. Honest, efficient, and dependable.

Reasonable priceSteering & suspension repairSteering & suspension replacement
Calvin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I had a great experience here! I brought in my car to diagnose a noise, and they were very clear and communicative throughout the whole process. They even sent photos of the issue, which I really appreciated. The shop was clean, organized, and my service was completed quickly. The front desk staff were also super…

Reasonable priceTransmissionSteering & suspension repairGeneral repairs & maintenance
Lynni1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great service, knowledgeable, helpful and competitively priced. 10 out 10 will bring my cars here again

Steering & suspension repair
Ricardo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I've used Reliable for years. Michael and his team have serviced, maintained, and repaired my family's fleet of vehicles that have included two Jeeps, two Lexus hybrid SUVs, and yesterday, my new Bentley Bentayga. Their work has always been superlative, and I've referred colleagues and friends to them. I learned…

Reasonable priceAir & cabin filter replacementTiresAuto battery replacement
Bao4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Another great experience dropping off my car in the morning for several work including all corners suspension and getting my car back by 4 pm. That’s reliable

Not sureSteering & suspension repairTire rotationsWheel alignment
Dee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I always have a great experience at Reliable Auto Repair. They're honest, competitive, and efficient! They use a program that lets you see pictures of your car parts before deciding to repair them, and you can choose what you want fixed. Even though I recently moved to Gilroy, I still bring my vehicles here. I highly recommend them.

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceAuto A/C recharge
Kelly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Whenever I need maintenance or repair I know to schedule an appointment at Reliable. The entire process is so easy - they have it down! I was able to book an appointment online in minutes. I was given a clear and thorough Inspection report in a reasonable amount of time. I was able to approve and decline the…

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
Bao3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I’ve brought my car in for the 3rd time. I appreciate the way Reliable checks up every few months or so. I had several repairs and maintenance done and the process was very convenient in the way I can see what’s most urgent and what’s next. It was easy to select what I wanted at the time. I dropped off my car in the…

Reasonable priceTransmissionAir & cabin filter replacementTires
MichaelLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Great experience overall! Mike is an awesome service writer, service was great and quick. Very detailed diagnostic review with reasonable recommendations relative to what should be prioritized. Will be back. Thank you!

Reasonable priceSteering & suspension repairAuto brake repairVehicle Inspection
Michelle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Michael and his team did a stellar job on my car. Appreciate that he takes the time to thoroughly explain the nature of the needed repairs and answer any and all questions with zero pressure. Price was very fair. I will absolutely be back.

Great priceTiresSteering & suspension repairOil change
Patrick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Reliable Auto Repair is just as their name says - RELIABLE! We’ve been taking our cars to Reliable Auto Repair for years, and have always been very pleased with the service and staff. Michael, Alex and the rest of the crew over there are always cordial and professional to us, and they always get the job done the…

Great priceElectrical repairSteering & suspension repairAuto brake repair
MonicaLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They did a great job. The car runs smoothly and I highly recommend their work.

Reasonable priceSteering & suspension repairVehicle Inspection
craig11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Repaired the problem. Car working great now. And did a thorough diagnostic with pictures.

Reasonable priceSteering & suspension repairWheel alignment
Domingo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have taken my wife’s car and my truck there. Customer service is great! Honest and easy to work with and our cars work better after taking them there.

Great priceSteering & suspension repairGeneral repairs & maintenanceAuto brake repair
Erik4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Michael and his crew are high quality, trustworthy, and helpful in all aspects of their work.

Reasonable priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
Monique1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Reliable Auto Repair – – excellent work done on our vehicle. We’ve been bringing our Lexus to them for about 10 to 15 years, Always have had friendly, reliable service. We highly recommend their shop.

Reasonable priceSteering & suspension repairOil change
Natascha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great Service & Friendly Crew 👍🏼

TransmissionTiresSteering & suspension repair+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 59%Overpriced 1%Not sure 2%

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