Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Reliable Auto Repair

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #188Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.9★ from 717 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliable Auto Repair is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reliable Auto Repair is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reliable Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reliable Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reliable Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reliable Auto Repair is better than 57% of auto repair shops.C
57

Reviews for your job

Customers hired Reliable Auto Repair for 8 kinds of job.

Reliable Auto Repair for transmission

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.37
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Transmission”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 234
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 37 Google reviews tagged “Transmission”

Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I always trust the diagnosis of issues, and the work is always done in a timely manner. I can always rely on Reliable Auto repair.

Reasonable priceTransmissionVehicle InspectionService not listed
adrian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Always great to do business with Reliable Auto Michael’s the best

Great priceTransmission
Larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I have been a customer for many years. Always check before performing any repairs. Details of what is needed and when. Fair prices. Never add on without prior confirmation. Trusted auto vendor, which is difficult to find.

Great priceTransmissionSteering & suspension repairGeneral repairs & maintenance
Calvin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I had a great experience here! I brought in my car to diagnose a noise, and they were very clear and communicative throughout the whole process. They even sent photos of the issue, which I really appreciated. The shop was clean, organized, and my service was completed quickly. The front desk staff were also super…

Reasonable priceTransmissionSteering & suspension repairGeneral repairs & maintenance
Josephine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My Toyota RAV4 has been in Reliable Auto Repair’s hands since 2015. I have never had a problem with getting appointments, having the car serviced and repaired. They simply are the best!

Reasonable priceTransmissionElectrical repairAir & cabin filter replacement
Julie14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

My 11 year old car came out if Reliable Auto running like a teenager. They did a fantastic job; honest, fair, outstanding service front and back office. I continue to use them for all my car needs. Thank you, Reliable!

Great priceTransmissionElectrical repairAir & cabin filter replacement
Kelsey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Michael was awesome! I came in for a transmission fluid change, and the service was professional, and reasonably priced. He was honest, knowledgeable, and made the whole process easy. Great shop and great customer service. Highly recommend!

Transmission
Billy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The Goldens, would like to give a Big Shoutout to Reliable Auto Repair. They have kept our vehicles on the road since 2009. The owners and workers there are very Professional, and friendly. We find their pricing is very fair and jobs are handled quickly. We will continue in the future to return for any service needs. B&P Golden.

Great priceTransmissionElectrical repairAir & cabin filter replacement
BruceLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I’ve been taking my vehicles to Reliable Auto Repair for several years. I originally found them through searching Yelp & Google, looking at their highest ratings, and I am so glad I did. In an industry where it’s hard to know who to trust, this team stands out. They are fair, honest, and hardworking. Whenever I…

Great priceTransmissionElectrical repairExhaust
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Michael and his team are very knowledgeable, skilled, honest and friendly. There is no pressure when taking your vehicle there. They will diagnose your vehicle, possibly make recommendation, and you make the choice of whether or not to do the job. It can be difficult to find a truly honest repair shop that is…

Great priceTransmissionTiresGeneral repairs & maintenance
Domenic1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They did a great job servicing my 2019 Jeep Cherokee. Very communicative and straight forward throughout the process. Thanks again!

Reasonable priceTransmissionVehicle InspectionAuto maintenance
Luis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Scheduled a transmission service with filter replacement for my 2022 chevy silverado and provided outstanding service for an affordable price. Very please with this shop! 10/10

Great priceTransmission
LamielLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Customer service excellent. Been a week so hopefully everything works well on car but seems to be great job.

Not sureTransmissionAuto brake replacement
Damon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

All went well.

TransmissionOil change
N4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

great they genuinely care for you as a customer Michael gives outstanding customer service and is on top of everything I called to book an appointment and by the day of the appointment he had all the parts ready for my truck everything is now running as good as new ✅

Reasonable priceTransmissionTire rotationsWheel alignment
*Michelle*Local Guide · 86 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I've been in need of a TRUSTWORTHY mechanic & I am extremely happy to have found one! I took my car in to have the rear transmission seal replaced & have my clutch worked on. I am extremely happy with the quality of my repairs! As a woman its so nice to know there are still honest mechanics that take pride in their…

Great priceTransmissionGeneral repairs & maintenanceAuto engine diagnostic
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had a transfer case leak on my Ford explorer They found the parts and fix it the next day. Great experience.

Transmission
Cathy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We are a repeat customer at Reliable auto repair. They are very honest with repair estimates. Their mechanics are certified and excellent in their repair work, the management is always professional and willing to answer all your questions. I highly recommend for all your auto repair and maintenance.

Reasonable priceTransmission
Debora1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

EXCEPTIONAL SERVICE & TRUSTWORTHY EXPERTISE I recently brought my VW Bug in for several repairs , an I couldn’t be happier with my experience. Michael and his team are always professional, personable, and incredibly helpful. They provided a thorough estimate complete with pictures and videos, along with a clear,…

Great priceTransmissionGeneral repairs & maintenanceAuto brake repair
Frank1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

My family and I have used this Auto Repair for many years and have been very satisfied with the service.🌟The service is excellent and prices are comparable. The customer service is also very good --listens and puts the customer first. Highly recommend for your car repair needs. You won't be disappointed.

Reasonable priceTransmissionElectrical repairAir & cabin filter replacement
Coriolana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I have been going to Reliable for over 15 years! When you need your vehicle fixed without hassle or miscalculation, Reliable is the way to go. They do excellent work and have great customer service. I can honestly say, they are the BEST in the Bay!

Reasonable priceTransmissionElectrical repairAuto power window repair
Bao3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I’ve brought my car in for the 3rd time. I appreciate the way Reliable checks up every few months or so. I had several repairs and maintenance done and the process was very convenient in the way I can see what’s most urgent and what’s next. It was easy to select what I wanted at the time. I dropped off my car in the…

Reasonable priceTransmissionAir & cabin filter replacementTires
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

New to the area, and really lucked out in finding Reliable! Also met another customer in their lobby who has been bringing all of his family's cars there for years. The entire process from the estimate to pick up went great! Highly recommend and I'll be back.

Great priceTransmission
Elizabeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The staff at Reliable Auto Repair are courteous and welcoming. My car is running so smoothly now it’s unbelieable

Great priceTransmission
ChrisLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Been taking my vehicles to Reliable for close to 20 years. Always great customer service and quick service.

Reasonable priceTransmission
Gina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I've taken my cars to these guys for years. They are friendly. They are knowledgeable. The repair costs are reasonable. They do a great job and I will keep going to them to fix my car.

Reasonable priceTransmissionGeneral repairs & maintenanceBrakes
Nicole3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Michael was great. Perfect experience from start to finish. Excellent work. I highly recommend this shop.

Great priceTransmission
Thomas10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Absolutely stole our service. They gave me a quote maybe three months back when I came in to do the service they weren’t pushy about getting it done. They just told me what I needed to do. Give me my paperwork and sent me on my way. Their work exceeded expectations. They beat their own timeline, and I was fully…

Reasonable priceTransmission
Gloria3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

After trying several shops but getting nowhere~ We were very fortunate to have found this shop! They are as their name says…Reliable! We had a transmission put in and they made the whole process simple~ in and out! Michael and Eric offered quality customer service, and so we totally recommend them for any of your auto needs. They are now our go to shop!

Great priceTransmission
FelixLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Michael at RAR is simply the best. There’s no other auto shop that can compare with their honesty, communication, and knowledge!!!

Reasonable priceTransmissionElectrical repairAir & cabin filter replacement
VictoriaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Great experience,would definitely recommend them if you want quick and reliable work done. I felt safe that I wasn't being taken for a ride because I don't knkw anything about cars which is so reassuring for me. They will be my go to auto shop from now on.

Reasonable priceTransmissionEngine repairOil change
Brian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

If you want a good mechanic and honest mechanic and great customer service, Reliable Auto is your place to go to.. I was turned onto Michael and his shop several years ago by a coworker of mine who has been going to him for numerous of years with numerous vehicles, and they have always been very well taken care of…

Great priceTransmissionAir & cabin filter replacementAuto battery replacement
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Brought car in first thing in the morning. Took the keys out of my hand in the parking lot. Started smog immediately. In and out in a hour. Great job.

Reasonable priceTransmissionEngine repairVehicle Inspection
Natascha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great Service & Friendly Crew 👍🏼

TransmissionTiresSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Ricardo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Reasonable priceTransmission
Roeil3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Great priceTransmission
Yasu11 months ago★★★★★

Rating only, no written review.

Reasonable priceTransmission

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 59%Overpriced 1%Not sure 2%

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