Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Reliable Auto Repair

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #188Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.9★ from 717 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliable Auto Repair is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reliable Auto Repair is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reliable Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reliable Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reliable Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reliable Auto Repair is better than 57% of auto repair shops.C
57

Reviews for your job

Customers hired Reliable Auto Repair for 8 kinds of job.

Reliable Auto Repair for vehicle safety inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Vehicle safety inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 106
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Vehicle safety inspection”

Therese1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have been a member with Auto Rellible for more than 20 .I and my husband John very pleased with the work they always do and the fast respond to book an appointment each time ,I hardly recommend and trust their work all the time ,I was referred long time by a service

Reasonable priceAir & cabin filter replacementExhaustSteering & suspension repair
JohnnieLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Michael is always helpful and the mechanic work is great. They will give you prices that are fair and don't oversell you , they will show photos of repairs advised and give a list of advisements.They also got my washer fluid tubing cleared so full spray is working again. Thanks

Reasonable priceVehicle safety inspectionOil change
patrick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Awesome shop! This place always leaves my car running like new. All staff are knowledgeable. The customer service is excellent here! Highly recommend

Great priceElectrical repairElectricalVehicle safety inspection
Ken8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

These guys are professional, ,knowledgeable and do a great job. They never over sell. Been taking family cars there forever.

Reasonable priceVehicle InspectionWheel alignmentVehicle safety inspection
Julie14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

My 11 year old car came out if Reliable Auto running like a teenager. They did a fantastic job; honest, fair, outstanding service front and back office. I continue to use them for all my car needs. Thank you, Reliable!

Great priceTransmissionElectrical repairAir & cabin filter replacement
Steve14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I had a window regulator failed on our Honda Pilot passenger door. The fix was done well . Happy camper!

Reasonable priceAuto power window repairVehicle InspectionVehicle safety inspection
Angelo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I've been a long time customer at Reliable Auto Repair. I bring all my vehicles and always recommend friends & family. The staff is terrific and very professional. Long time customer or new to the shop. Michael & his crew are always welcoming and friendly.

Reasonable priceElectrical repairGeneral repairs & maintenanceAuto engine diagnostic
*Michelle*Local Guide · 86 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I've been in need of a TRUSTWORTHY mechanic & I am extremely happy to have found one! I took my car in to have the rear transmission seal replaced & have my clutch worked on. I am extremely happy with the quality of my repairs! As a woman its so nice to know there are still honest mechanics that take pride in their…

Great priceTransmissionGeneral repairs & maintenanceAuto engine diagnostic
Pacita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I've been taking my car to Reliable Auto Service for about 7 years now for various services (maintenance, tire replacement, vehicle safety inspection). I drive a old 2005 Subaru Outback and I've always had a positive experience with them. True to it's name, you can confidently rely on them to do a great job.

Reasonable priceTiresGeneral repairs & maintenanceVehicle safety inspection
Jeanette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Repeat customer, excellent service!

Great priceVehicle safety inspectionAuto maintenanceOil change
Frank1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

My family and I have used this Auto Repair for many years and have been very satisfied with the service.🌟The service is excellent and prices are comparable. The customer service is also very good --listens and puts the customer first. Highly recommend for your car repair needs. You won't be disappointed.

Reasonable priceTransmissionElectrical repairAir & cabin filter replacement
Myrna8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I just want to share with everyone out there who needs an experienced, honest, fair in price and reliable mechanic to fix your vehicle. Go to Michael at Reliable Auto my family not only goes there when we need a smog, all oil changes from a regular oil change to motor oil or transmission oil change including minor…

Great priceGeneral repairs & maintenanceAuto emissions testingVehicle safety inspection
Bao3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I’ve brought my car in for the 3rd time. I appreciate the way Reliable checks up every few months or so. I had several repairs and maintenance done and the process was very convenient in the way I can see what’s most urgent and what’s next. It was easy to select what I wanted at the time. I dropped off my car in the…

Reasonable priceTransmissionAir & cabin filter replacementTires
Francis6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service & very helpful staff…the best auto repair service in town!

Great priceVehicle safety inspection
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We have been taking our cars to reliable auto for several years now. Not only my wife and I but we have taken our kids cars there and more recently our grandsons. I can count on Michael at Reliable Auto to give us an honest assessment of What repairs are actually needed with a reasonable price. I used to go…

Reasonable priceVehicle safety inspectionAuto maintenanceOil change
Roger3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Reliable Auto has consistently provided great service at a reasonable price. I have had them service my diesel truck for about 10 years and have never been disappointed. They are honest, thorough, and conscientious. I highly recommend them for any auto or diesel service.

Reasonable priceElectrical repairGeneral repairs & maintenanceVehicle safety inspection
Michelle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I took my car to Reliable on the recommendation of a friend, and they did not disappoint. Michael is knowledgeable and polite. The tech quickly diagnosed my problem, and the same tech who diagnosed the problem is the one who worked on my car. I was given a full inspection report and a quote for the immediate repair…

General repairs & maintenanceVehicle safety inspection
Erik4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Michael and his crew are high quality, trustworthy, and helpful in all aspects of their work.

Reasonable priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
Rainer7 months ago★★★★★

Rating only, no written review.

Vehicle safety inspection

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 59%Overpriced 1%Not sure 2%

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