Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Reliable Auto Repair

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #188Position by Experts Score among all companies we track in this category. of 482 auto repair shops · 4.9★ from 717 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliable Auto Repair is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reliable Auto Repair is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reliable Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reliable Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reliable Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reliable Auto Repair is better than 57% of auto repair shops.C
57

Reviews for your job

Customers hired Reliable Auto Repair for 8 kinds of job.

Reliable Auto Repair for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#69 / 190
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 25 Google reviews tagged “Wheel alignment”

Terrie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

From the moment I arrived at the shop everyone was really nice and friendly they helped me right away very efficient I was very pleased with all their services and prices I recommend it to everyone

Air & cabin filter replacementAuto exhaust system replacementAuto water leak repair
Therese1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have been a member with Auto Rellible for more than 20 .I and my husband John very pleased with the work they always do and the fast respond to book an appointment each time ,I hardly recommend and trust their work all the time ,I was referred long time by a service

Reasonable priceAir & cabin filter replacementExhaustSteering & suspension repair
Alexandra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I had to get my rear brake pads and rotors and tires replaced. I also needed to get my catalytic converter replaced. They were fast and very professional. Michael was a lot of help answering my questions and really appreciate him taking the time to explain the works done and needed to be done on my car. Thank you!

Great priceTiresGeneral repairs & maintenanceVehicle Inspection
Gloria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We have been with the Reliable Auto team for over 7 years. They are friendly , professional and do great work. I recommended them to all my friends.

Reasonable priceTiresAuto A/C rechargeVehicle Inspection
Larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I have been a customer for many years. Always check before performing any repairs. Details of what is needed and when. Fair prices. Never add on without prior confirmation. Trusted auto vendor, which is difficult to find.

Great priceTransmissionSteering & suspension repairGeneral repairs & maintenance
Calvin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I had a great experience here! I brought in my car to diagnose a noise, and they were very clear and communicative throughout the whole process. They even sent photos of the issue, which I really appreciated. The shop was clean, organized, and my service was completed quickly. The front desk staff were also super…

Reasonable priceTransmissionSteering & suspension repairGeneral repairs & maintenance
Ken8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

These guys are professional, ,knowledgeable and do a great job. They never over sell. Been taking family cars there forever.

Reasonable priceVehicle InspectionWheel alignmentVehicle safety inspection
Tony6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

First time I went there for a 4 wheel alignment. I impressed clean and organized shop, I was attended on time job done in timely matter great shop to have car service I will definitely will return.

Reasonable priceWheel alignment
BruceLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I’ve been taking my vehicles to Reliable Auto Repair for several years. I originally found them through searching Yelp & Google, looking at their highest ratings, and I am so glad I did. In an industry where it’s hard to know who to trust, this team stands out. They are fair, honest, and hardworking. Whenever I…

Great priceTransmissionElectrical repairExhaust
Ricardo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I've used Reliable for years. Michael and his team have serviced, maintained, and repaired my family's fleet of vehicles that have included two Jeeps, two Lexus hybrid SUVs, and yesterday, my new Bentley Bentayga. Their work has always been superlative, and I've referred colleagues and friends to them. I learned…

Reasonable priceAir & cabin filter replacementTiresAuto battery replacement
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Michael and his team are very knowledgeable, skilled, honest and friendly. There is no pressure when taking your vehicle there. They will diagnose your vehicle, possibly make recommendation, and you make the choice of whether or not to do the job. It can be difficult to find a truly honest repair shop that is…

Great priceTransmissionTiresGeneral repairs & maintenance
Bao4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Another great experience dropping off my car in the morning for several work including all corners suspension and getting my car back by 4 pm. That’s reliable

Not sureSteering & suspension repairTire rotationsWheel alignment
RolandoLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Mike and his crew did great job on my vehicle. This shop was recommended by Costco and a good friend of mine. Mike explained which things needed to be addressed immediately and which ones can be addressed later. The shop is clean and organized. So far, my steering feels sturdier with the repairs that were completed. I’ll be back.

Reasonable priceTiresGeneral repairs & maintenanceSteering & suspension replacement
N4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

great they genuinely care for you as a customer Michael gives outstanding customer service and is on top of everything I called to book an appointment and by the day of the appointment he had all the parts ready for my truck everything is now running as good as new ✅

Reasonable priceTransmissionTire rotationsWheel alignment
Kelly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Whenever I need maintenance or repair I know to schedule an appointment at Reliable. The entire process is so easy - they have it down! I was able to book an appointment online in minutes. I was given a clear and thorough Inspection report in a reasonable amount of time. I was able to approve and decline the…

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
Frank1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

My family and I have used this Auto Repair for many years and have been very satisfied with the service.🌟The service is excellent and prices are comparable. The customer service is also very good --listens and puts the customer first. Highly recommend for your car repair needs. You won't be disappointed.

Reasonable priceTransmissionElectrical repairAir & cabin filter replacement
Eric3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★

They do the job right.

Reasonable priceWheel alignment
Bao3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I’ve brought my car in for the 3rd time. I appreciate the way Reliable checks up every few months or so. I had several repairs and maintenance done and the process was very convenient in the way I can see what’s most urgent and what’s next. It was easy to select what I wanted at the time. I dropped off my car in the…

Reasonable priceTransmissionAir & cabin filter replacementTires
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

My truck was in such bad shape that I had given up on it before taking it in to Michael for an estimate. The estimate was thorough, prompt, and given in a way that allowed me to break up a complicated repair job into manageable pieces which allowed payment in sections.The estimate itself was reasonable and…

Great priceSteering & suspension replacementVehicle InspectionWheel alignment
Vinay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I have been going to Reliable Auto Repair for past several years for all my vehicle maintenance needs. Michael has always taken good care of our cars with just the right service. Never pushing to sell anything unnecessary, just the o nonsense service. I'll always be going to them first for all my auto care needs.

Air & cabin filter replacementGeneral repairs & maintenanceAuto brake repair
craig11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Repaired the problem. Car working great now. And did a thorough diagnostic with pictures.

Reasonable priceSteering & suspension repairWheel alignment
Gurmehar2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly professional and knowledgable individuals. All work was done very well. Can’t ask for more.

Reasonable priceWheel alignment
Natascha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great Service & Friendly Crew 👍🏼

TransmissionTiresSteering & suspension repair+ Punctuality+ Quality+ Professionalism
BillLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great and timely service. Friendly and helpful staff, Michael especially. Highly recommended!

Auto exhaust system replacementWheel alignment
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

Rating only, no written review.

Reasonable priceTiresWheel alignmentOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 59%Overpriced 1%Not sure 2%

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