Analyzing 9,846,5309.8M ReviewsFor 27,73527.7K Experts
Customers frequently highlight prompt scheduling, transparent communication, and reasonable pricing for services like brake replacements and oil changes. Many reviewers note the owner’s patience in explaining repairs and his willingness to provide second opinions or minor fixes without charge. Criticisms include a waiting list for appointments, refusal to service externally purchased parts, and isolated reports of poor customer service or recurring mechanical issues despite guarantees.
Data from Google, last updated November 11, 2026.
159 Google reviews we collected
Phrases our text analysis found in 128 written reviews
How often each topic comes up in the written reviews
We read 128 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Incredibly kind - I was in a bit of a pickle and this place was able to help me out last minute.”
“Eric was responsive, transparent, and provided a great service at a super honest price, even with being the owner and only employee.”
“He was very nice and the quote for my cars repair was very reasonable.”
“Never knew how badly I was being treated/ripped off until I started coming here.”
“) and give me a quick fix to help get me home safely.”
“Went based off the reviews, was not disappointed at all, great work!”
“He has helped me out multiple times & I highly recommend making an appointment!”
“wouldnt recommend taking your vehicle there”
“…r a woman like me not knowing much about cars he was so patient with explaining everything.…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 159 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service…and got an appointment quickly.
Incredibly kind - I was in a bit of a pickle and this place was able to help me out last minute. They took the time to help identify the issue (I’d already taken my car to 2 other places!) and give me a quick fix to help get me home safely. Obviously not every car problem can be resolved last minute, but I’m so thankful they at least gave it a look and helped me out.
Excellent service and fast turnaround.
Brought in my 2010 F150 on a whim because they were nearby, they fixed all the brake pads/rotors I hadn't serviced in years and did an oil change in an afternoon, great turnaround! I recommend them.
This is hands-down the best auto repair shop in Milwaukee and the surrounding areas. Eric was responsive, transparent, and provided a great service at a super honest price, even with being the owner and only employee. I've never had a better experience at another shop. I’ll absolutely be coming back for future work and can’t recommend this shop highly enough.
Ok, so here's the Shock. I haven't been to Reliable Auto. So I'm trying to be fair. Why isn't there a phone # or website? And who is Eric?? Does he do everything there? Or are there mechanics and assistants who aren't being recognized appropriately??
Eric is an amazing business owner. Trustworthy, reliable, skilled. I've been going to Reliable Auto for 26 years!
highly recommend.
Eric is the best! He has helped me out multiple times & I highly recommend making an appointment! Their are few places that live up to their name & this is one.
Got rear brakes and rotors replaced here. They were hissing and grinding before getting them serviced. They sound perfect now. The Reliable Auto is top tier. Eric is an honest guy and does great work.
Analyzing 9,846,5309.8M ReviewsFor 27,73527.7K Experts