Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
Customers frequently praise the welcoming atmosphere, detailed consultations, and professional communication regarding treatment options and pricing. Many reviewers highlight the efficiency of appointments and the staff's ability to explain laser procedures and aftercare clearly. However, several low-star reviews cite recurring issues with appointment cancellations due to equipment malfunctions or staff absences, along with complaints about poor communication regarding schedule changes and occasional rudeness or inflexibility during treatment.
Data from Google, last updated November 11, 2026.
399 Google reviews we collected
Phrases our text analysis found in 320 written reviews
How often each topic comes up in the written reviews
We read 320 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are warm, welcoming, and professional, making you feel comfortable and at ease throughout the entire process.”
“…in for this treatment but this RN told me to stop moving in a brisk/rude tone in which I complied.…”
“Overall this location is a 10/10 and very helpful and kind.”
“My first experience was amazing 5 stars but this was my second treatment with this company.”
“September did an awesome job at explaining the different lasers utilized in the treatment and the aftercare needed to have the best results.”
“LOL, worst experience before I even started!”
“They also get my tattoos done pretty quickly and are very understanding.”
“Bad experience today, I was running on time and somebody that was running late was seen before me which delayed my treatment by 20 minutes.”
“They take the time to explain your treatment options, answer questions, and ensure you feel informed and confident in your decisions.”
“I’ll be honest, the tattoo removal process can be painful at times, but the progress has made it well worth it for me.”
“It’s honestly not an easy process to remove tattoos but that are very warm and welcoming.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 399 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great experience, appointments are quick and easy!
Hi, Adam. We appreciate the rating, and are glad we could provide you with a positive experience!
The staff is absolutely fabulous! They are warm, welcoming, and professional, making you feel comfortable and at ease throughout the entire process. They take the time to explain your treatment options, answer questions, and ensure you feel informed and confident in your decisions. It’s wonderful to feel genuinely cared for!
Hi, Colleen. Thank you so much for rating your experience with us so highly!
Best customer service I have ever experienced. They also get my tattoos done pretty quickly and are very understanding. The environment is also extremely well maintained and they provide a lot of materials to help me with the process during my tattoo removal. Overall this location is a 10/10 and very helpful and kind.
Hi, Xavier. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Right off the bat, I felt very welcomed. September did an awesome job at explaining the different lasers utilized in the treatment and the aftercare needed to have the best results. She was very patient with my financial questions and made sure to choose an option that would best suit the removals I wanted. At the end, I left feeling empowered and hopeful that I would finally be able to get rid of things I have regretted from over 20 years ago. I would and will recommend this location just for how personable and caring September was throughout the consultation. She deserves a raise!
Hi, Dal. Your feedback is highly appreciated. Thank you so much for the review!
Great experience from September making you feel comfortable right when you enter to the actual process the gentleman doing the procedure explaining everything. Great from beginning to end. Thank you
Hi, Mark. We appreciate the rating, and are glad we could provide you with a positive experience!
Completed my pre treatment consult. Definitely a detailed process to help support the best decision. I appreciated the care and detail. Looking forward to my results.
Hi, Jennifer. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
The consult with September was great. She walked me through the whole process and explained in depth how the billing went to how each session would go. Explain how everything varies and showed me the different packages that removery offered which allowed to make my decision a lot easier. Kaylen was great as well. Very professional and takes pride in his work. We were able to go at my pace based off paint tolerance but was very smooth and easy. I’m happy I picked the Brea location as both September and Kaylen take pride in what they do. It’s honestly not an easy process to remove tattoos but that are very warm and welcoming.
Hi, Daniel. Thank you so much for rating your experience with us so highly!
This was my first time at Removery. Getting 5 tattoos removed. September was great! So kind and explained everything clearly. Kaylin was quick and talked me through the procedure. Over all great experience!
Hi, Nicole. Your feedback is highly appreciated. Thank you so much for the review!
September was very knowledgeable and patient with us. She helped us understand the entire process. I highly recommend.
Hi, Julieun. We appreciate the rating, and are glad we could provide you with a positive experience!
September was very helpful, kind, and pleasant. I truly appreciated the excellent service and support! Thank you very much.
Hi, Steven. Thank you so much for rating your experience with us so highly!
Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts