Renewal by Andersen Window Replacement at a glance
Customers frequently praise the sales team for providing knowledgeable, pressure-free consultations and clear product explanations. Many reviewers note that installation crews are punctual, professional, and attentive to detail, while the company maintains high responsiveness to customer feedback. However, some negative reviews cite issues with invasive intake questions, lengthy phone calls, and scheduling conflicts that resulted in last-minute appointment cancellations.
Google rating: 4.9 out of 5 from 719 reviews (96% five-star).
Reviews on this page: 719 Google reviews (457 with written comments, 8 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 18, 2026.
Service: Blind Installation Service serving Lubbock, Texas.
Data from Google, last updated November 11, 2026.
Star ratings
719 Google reviews we collected
4.9of 5
5 stars69096%
4 stars112%
3 stars41%
2 stars20%
1 star122%
Praise vs complaints
Phrases our text analysis found in 457 written reviews
98%praise
Praise57498%
Complaints112%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude25443%
Quality & results10418%
Speed & response7513%
Communication7513%
Would recommend448%
Price & value224%
Honesty & trust112%
What customers talk about
We read 457 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was so friendly, patient, and incredibly helpful throughout the entire process.”
“They are more expensive than others, which they didn't try to hide, but they do a great job explain why the price is worth what you get.”
“Renewal by Andersen is horrible at fixing or taking care of problems.”
“Was informed every step of the way and installation was really quick.”
“The door now swings open slowly and smoothly and exactly contacts the doorstop without banging my table lamp.”
“She made everything easy and answered all of our questions.”
“Great experience, great customer service, very patient with the process, I highly recommend this service 👌🏾”
“The process was informative and the price for window replacement is reasonable.”
“Pricey, but looks like it’ll last”
“Well trained, answered all questions with honest information.”
“Marcel the customer service representative lied to me more than once it seemed that he didn’t want to work with me at all.”
People customers mention
Anderson28 reviews
Rossman13 reviews
David11 reviews
Windows8 reviews
Neumann8 reviews
Frank6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I will never give this company a dime. Those stupid fake letters that they sent out and put in everybody's mailbox are idiotic and extremely wasteful of the paper they are using.
Response from the owner · 3 weeks ago
We're sorry to hear about the unwanted mail. Please send us an email with your address to [email protected] so we can remove you from our mailing list. Thank you.
John Campion8 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Very professional sales representative! Courteous and well informed. He represented your company exceptionally well. We canceled appointments with competitors, after deciding on Anderson.
Price assessment: Reasonable price
Services: Window installation, Custom windows
Response from the owner · a month ago
John, thank you for your kind words! We appreciate you taking the time to leave a wonderful review.
Mike KorkoskieLocal Guide · 21 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
My new windows haven’t been installed yet but the introduction to Anderson Windows and my eventual purchase went well. There was no pressure, just clear answers to all of my questions.
Price assessment: Reasonable price
Services: General window replacement
Response from the owner · 2 months ago
Thanks for sharing with us, Vicky. Let us now if you have anymore questions we can help with.
Dave Albright4 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Tommy Roy made a great presentation. Help me make correct product selections. In future if I need to replace my other 40 year old Andersen windows I will certainly call Renewal by Andersen.
Price assessment: Great price
Services: General window replacement
Response from the owner · 3 months ago
Thank you, Dave! We're thrilled to hear that you had an amazing experience with us. Your review means a lot to us, and we look forward to serving you again in the future!
Casey SmithLocal Guide · 43 reviewsiTotal number of Google reviews Casey has written across all businesses on Google Maps, not just this one.
Had Renewal by Anderson come out to look at our windows and backdoor. We decided to have them work on it backdoor. Everyone has been very helpful and knowledgeable. I got every question answered and felt comfortable with the decision we made. They are more expensive than others, which they didn't try to hide, but they do a great job explain why the price is worth what you get.
Price assessment: Not sure
Services: Door design, Custom doors
Response from the owner · 3 months ago
Hi Casey! Thank you for sharing your experience while working with the team! We appreciate the great review and kind words.
Victoria Cook1 reviewiTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
Alesia was absolutely amazing! She was so friendly, patient, and incredibly helpful throughout the entire process. She made everything easy and answered all of our questions. The technology that she uses and the AI system truly helped us find the perfect door and window for our house. We had a wonderful experience, and we’ll definitely be using this company for all of our future window and door replacement needs. Highly recommend!
Price assessment: Great price
Response from the owner · 3 months ago
Victoria, thank you for your kind words for Alesia. Don’t hesitate to reach out if there’s anything else we can assist you with!
Tom Benton4 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
We're glad you're happy with the service you received, Tom. Thank you very much for your review! Please call us if you have any questions or if you need anything down the road.
Alvin DavisLocal Guide · 254 reviewsiTotal number of Google reviews Alvin has written across all businesses on Google Maps, not just this one.
