Nick10 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love this gym
Resilience Training
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%65+41.3Reliability 28%55+15.5Replies to reviews 8%81+6.7Experts Score= 63Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 59 health coachesPosition by Experts Score among all companies we track in this category. · better than 2%
4.6 ★★★★★ 38 Google reviews · 23 photos
89%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
63%reviews answered by the owner
Sep 2026latest review
Resilience Training at a glance
Reviewers highlight 24/7 access, reasonable pricing with flexible payment options, and a clean facility equipped with various machines. Services include personal training, massage therapy, nutrition guidance, and self-defense classes, often praised for the owner's direct involvement and the supportive community atmosphere. However, low-star reviews cite unfulfilled promises regarding custom plans and negative experiences with massage therapy or chiropractic referrals, alongside complaints about the owner's intrusive personal behavior during workouts.
- Google rating: 4.6 out of 5 from 38 reviews (89% five-star).
- Reviews on this page: 38 Google reviews (31 with written comments, 2 with photos).
- Owner responses: the business replied to 63% of reviews.
- Most recent review: September 13, 2026.
- Service: Health Coach serving Topeka, Kansas.
Data from Google, last updated November 3, 2026.
Score profile vs other health coaches
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Resilience Training: 65/100 on this factor. Category median: 96.B
65
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Resilience Training: 55/100 on this factor. Category median: 98.C
55
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 89.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Resilience Training: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Resilience Training: 81/100 on this factor. Category median: 73.A
81
Bar = this company · dark tick = category median.
Star ratings
38 Google reviews we collected
- 5 stars3489%
- 4 stars00%
- 3 stars13%
- 2 stars00%
- 1 star38%
Praise vs complaints
Phrases our text analysis found in 31 written reviews
- Praise1781%
- Complaints419%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude629%
- Would recommend524%
- Quality & results419%
- Speed & response314%
- Price & value314%
What customers talk about
We read 31 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…but actively invests in the members, be it community-driven events, helpful/advice on form, or someone just checking in on how the training is going.…”
“Always awesome at Holly's gym, highly recommend her for personal training and her gym!”
“Holly’s personal training sessions are very thorough and custom for what your goals are.”
“Suggested a chiropractor who messed up my neck badly.”
“Super responsive via text even when the owner is "out of office" so to speak.”
“Membership price is more than reasonable, and the owner offers various methods of payment (annual, bi-annual, monthly, etc.”
People customers mention
- Holly 9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Josh5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
By far the best local gym in town. Having an owner who not only runs the business but actively invests in the members, be it community-driven events, helpful/advice on form, or someone just checking in on how the training is going. I've been coming to RT for going on 3+ years and have nothing but great things to…
HeatherLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Not only is Holly a wonderful person, she's a fantastic no-BS trainer and quality massage therapist. I'm not the type of person to just throw names out there when people are looking for referrals. Holly is exceptional at training real people to accomplish real results, and she's always learning new things to…
HeatherLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
Oh Holly, I guess u have memory problems. My name was different when I saw u so u probably don't know who I am. Yes you promised to make me a meal and exercise plans...didn't happen! Sent me to a chiropractor out by the lake cause u were seeing him too I saw u there. I think u just really didn't like me. I'm not…
HeatherLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
I asked Holly to help me lose weight. She never did come through on that. Made promises but never kept. She was my massage therapist but hurt more after her massages. Suggested a chiropractor who messed up my neck badly. I think she had ulterior motives. I went to another massage therapist and I felt so much better.
Tanque4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I absolutely love this gym. Holly is an amazing person to just speak with and to work with. They gym is very clean and has everything packed in one spot. Love the atmosphere and how friendly the others are when coming in.
Janessa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
As a beginner in the gym scene I have learned and grown so much with Holly at her gym and the amazing community she has cultivated. She continues to add value to the gym offerings. The Clinics she hosts have helped me gain so much knowledge towards improving my big 3 - Deadlift, Bench & Squat 💪🏻 Although the gym…
Photos
Customer reviews
4.6 ★★★★★ 38 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Adonis Stanwix4 reviewsTotal number of Google reviews Adonis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePhenomenal gym. Great people, environment and equipment. Can’t beat 24/7 access
Josh D5 reviewsTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBy far the best local gym in town. Having an owner who not only runs the business but actively invests in the members, be it community-driven events, helpful/advice on form, or someone just checking in on how the training is going. I've been coming to RT for going on 3+ years and have nothing but great things to say. I've also gone to Holly for massage therapy and found it so helpful that I got my significant other and mom sessions for Mother's Day. The community here is what you make of it. If you want people to interact with and train, they are there. If you just want to come in and get your training or session in and bounce, there is always open equipment/machines to do so. Highly encourage anyone curious to just try a day pass and see for yourself. Thanks for all you do Holly!
Response from the owner · 3 months ago
So happy to have you as apart of our gym family! Thanks for the recommendation & thoughtful words. It’s been awesome seeing your journey in here and getting to meet your family as well!
Heather Souther HicksLocal Guide · 12 reviewsTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNot only is Holly a wonderful person, she's a fantastic no-BS trainer and quality massage therapist. I'm not the type of person to just throw names out there when people are looking for referrals. Holly is exceptional at training real people to accomplish real results, and she's always learning new things to improve herself and what she provides. I've referred a dozen people to her for training (including my own parents) and even more for massage therapy. Her desire to give the client real functional results through massage, stretching, and other techniques are far better than any other massage therapist I've ever used. Highly recommend!
Heather GowanLocal Guide · 46 reviewsTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOh Holly, I guess u have memory problems. My name was different when I saw u so u probably don't know who I am. Yes you promised to make me a meal and exercise plans...didn't happen! Sent me to a chiropractor out by the lake cause u were seeing him too I saw u there. I think u just really didn't like me. I'm not for everyone. I have a big mouth...I call it how it is and I don't lie. I wont be back.
Response from the owner · a year ago
Thank you for sharing your thoughts. For clarity our interactions were strictly to massage therapy. We never conducted a personal training consultation or session. I may have mentioned that I offer personal training and nutrition coaching services, but no program or service was ever started or promised. I provide education, tools and support for those services- it’s always up to the individual to apply them. Regarding the chiropractor referral, I did share the name of a chiropractor I had personally seen. However, what happens in another licensed professional’s care is entirely out of my scope and responsibility. It’s been over three years since our last appointment, & I’m sorry you have left with this impression. Thank you for your feedback. I want to acknowledge that you were a long time massage clime of 5+ years and I always aimed to serve you with care, professionalism and respect. Lastly, this was never personal- I did like you, and I always want the best for my clients. I’m truly sorry to hear you left with these feelings and wish you continued wellness on your journey
Heather GowanLocal Guide · 16 reviewsTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI asked Holly to help me lose weight. She never did come through on that. Made promises but never kept. She was my massage therapist but hurt more after her massages. Suggested a chiropractor who messed up my neck badly. I think she had ulterior motives. I went to another massage therapist and I felt so much better.
Response from the owner · a year ago
Hi Heather, I’m sorry to hear that you were unhappy with your experience. At Resilience Training, I take all client concerns seriously and strive to provide ethical, professional care. I’d like to clarify that you were seen for massage therapy services only, and no guarantees or promises regarding weight loss were made. While I did suggest exploring chiropractic care as an option, I did not refer you to any specific provider. I was unaware that any treatment left you feeling worse, and I wish you had communicated that so we could have adjusted accordingly or found a better path forward together. I’m glad to hear you’ve since found care that works for you, and I wish you continued wellness.
Tanque Chavez4 reviewsTotal number of Google reviews Tanque has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI absolutely love this gym. Holly is an amazing person to just speak with and to work with. They gym is very clean and has everything packed in one spot. Love the atmosphere and how friendly the others are when coming in.
Janessa Ammon6 reviewsTotal number of Google reviews Janessa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAs a beginner in the gym scene I have learned and grown so much with Holly at her gym and the amazing community she has cultivated. She continues to add value to the gym offerings. The Clinics she hosts have helped me gain so much knowledge towards improving my big 3 - Deadlift, Bench & Squat 💪🏻 Although the gym is small it is packed with a multitude of machines and accessories to help me reach my strength training goals. With her guidance I even competed in my very first Powerlifting Event 🤩 I simply can't say enough wonderful things about Resilience Training.
Amber “zombiegal01” SwaimLocal Guide · 10 reviewsTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways awesome at Holly's gym, highly recommend her for personal training and her gym!
Justin Miller6 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love this gym! I have never enjoyed exercising in my ENTIRE life, but Holly has converted me! When I met her, I told Holly that I HATE the gym. Imagine my surprise that I now look so forward to my training sessions each week that I WILL NOT MISS! Holly is the real deal. She pushes me to be stronger both physically and mentally. The other gym members are encouraging and inspiring. I have never felt that I am being judged for my naïveté. Most importantly, I am growing stronger and healthier. If you are looking to join a gym, consider this hidden gem!
Business details
- Address: 301 SE 53rd St, Topeka, KS 66609
- Phone: (785) 969-0019
- Facebook: @RTgym.10
- Service area: Topeka, KS