Roofing contractor · Fort Myers, FL · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty96−0.4Momentum penalty72−2.8Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 24 skylight installation servicesiPosition by Experts Score among all companies we track in this category. · better than 9%
4.9★★★★★506 Google reviews · 24 photos
96%five-star reviews
4.70★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
56%reviews answered by the owner
$28ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Resolute Roofing for prompt hurricane repairs, clear communication, and thorough property cleanup. Many highlight the company's assistance with insurance claims and its veteran-owned status. However, low-star reviews indicate a pattern of post-job issues, including unresponsive staff, billing disputes, and workmanship errors that required multiple follow-up visits to resolve.
Google rating: 4.9 out of 5 from 506 reviews (96% five-star).
Reviews on this page: 506 Google reviews (441 with written comments, 39 with photos).
Owner responses: the business replied to 56% of reviews.
Most recent review: November 10, 2026.
Service: Skylight Installation Service serving Fort Myers, Florida.
Data from Google, last updated November 13, 2026.
Score profile vs other skylight installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Resolute Roofing LLCSkylight Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Resolute Roofing LLC: 83/100 on this factor. Category median: 98.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Resolute Roofing LLC: 69/100 on this factor. Category median: 96.B
69
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Resolute Roofing LLC: 96/100 on this factor. Category median: 100.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Resolute Roofing LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Resolute Roofing LLC: 72/100 on this factor. Category median: 100.B
72
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Resolute Roofing LLC: 44/100 on this factor. Category median: 99.C
44
Bar = this company · dark tick = category median.
Star ratings
506 Google reviews we collected
4.9of 5
5 stars48496%
4 stars71%
3 stars10%
2 stars20%
1 star122%
Praise vs complaints
Phrases our text analysis found in 441 written reviews
98%praise
Praise1,01498%
Complaints252%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1454%
Reasonable1246%
Overpriced00%
Not sure00%
$28k+580% vs typical skylight installation services
Middle half of what 15 customers paid ($16k–$43k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude21621%
Quality & results19719%
Speed & response19719%
Would recommend18718%
Communication10910%
Price & value848%
Honesty & trust495%
What customers talk about
We read 441 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Overall, great workmanship, professionalism, and customer service.”
“…ofing does things the right way: veteran-owned, straight answers, and quality work across Southwest Florida.…”
“It was then discovered that they used damaged shingles on part of the roof.”
“Working with Justin Broom has made these jobs go smoothly as we have tenets in place and want to keep them happy and work efficiently with Resolute.”
“This caused delays, but once the desk adjuster approved the wood replacement, the full roof replacement was approved and eventually completed.”
“I highly recommend this company for any roofing needs.”
“STAY AWAY from these frauds.”
“Justin Broome, the project manager, was easy to work with and kept us informed every step of the way.”
“And, within two weeks, I got a brand new roof, nice and clean work, no hidden fees!”
“A week ago I sent Resolute an email to get a quote for roof repair.”
“5 years after they installed our roof, yet he was still incredibly responsive, kind, professional, and genuinely interested in helping us.”
“They are the nicest ppl when they want your business but they’ve proven to be the biggest scammers.”
People customers mention
Ian49 reviews
Justin25 reviews
Randy13 reviews
Frank13 reviews
Mark11 reviews
Warren9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Resolute Roofing LLC for 8 kinds of job. Pick one to see what they paid and said.
Christina3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I cannot say enough good things about Resolute Roofing veteran owned and operated was the key point when we first hired them! Devon has been extremely professional and got everything done so fast. It was absolutely incredible. Cannot say enough nice things about the workers as well. They did an incredible job.…
Paid $14,000–16,000Great priceRoof installation
Danny1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I used Resolute Roofing to replace my roof after Hurricane Milton
They worked with me and helped with finding an attorney to pursue legal action against Insurance company. After 15 months I was able to recover over 65% of my new roof costs. Lance and Jamie were terrific to work with and never failed to respond to my…
Paid $20,000+Great priceRoof installation
Kim11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Justin Browne and the entire crew did an unbelievable job installing our new roof. They were on time , professional and very conscientious of our property. They cleaned the entire property at the end of each day.
Paid $20,000+Great priceRoof installation
Cynthia6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Jonny and the entire team at Resolute Roofing came to our rescue after Hurricane Milton damaged our roof. We now have a beautiful new standing seam metal roof & our house looks even better than before the hurricane.
Paid $20,000+Great priceRoof repair for storm & wind damage
Anna6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Very happy with my new metal roof. Moved into my new house knowing it was going to need a lot of work including replacing the roof and Nick was super easy to work with, the crew was clean and respectful and got the job done in a timely manner. Communication with Nick was great he always got back to me promptly and…
Paid $20,000+Reasonable priceRoof installation
EdLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Warren is professional, detailed and provides a high quality product & service at a mid market price. I would use Resolute again over all others.
I had a great experience with Resolute Roofing! They did an excellent job repairing my roof, and I was impressed with how much care the crew took to protect my lawn and property during the process. The cleanup was thorough, and they made sure everything was picked up before leaving.
I also want to give a special shout-out to Brent, the assistant manager. He went above and beyond by personally coming out to repair my fence and take care of the painting. I really appreciated his hands-on approach and willingness to make sure everything was taken care of.
Overall, great workmanship, professionalism, and customer service. I highly recommend Resolute Roofing!
Services: Gutter repairs, Roof repair for storm & wind damage
Response from the owner · a day ago
Thank you so much for the kind words! We are thrilled that our team took great care of your home and property, and we will be sure to pass your special shout-out along to Brent. It was a pleasure working with you, and we truly appreciate you recommending Resolute Roofing to others!
Jorge roldanLocal Guide · 65 reviewsiTotal number of Google reviews Jorge has written across all businesses on Google Maps, not just this one.
As a fellow local business guy, I can tell you Resolute Roofing does things the right way: veteran-owned, straight answers, and quality work across Southwest Florida. They've earned their reputation one roof at a time. Fully recommended. — Jorge Roldán ⭐⭐⭐⭐⭐
Response from the owner · 3 days ago
Thank you for the kind words, Jorge! As fellow local business owners, we truly appreciate you recognizing the integrity and hard work our team puts into every project. It’s an honor to serve the Southwest Florida community, and we’re grateful to have earned your trust and recommendation.
Ryan Mckee4 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Needed hurricane repairs. Saw their truck in the neighborhood. Called them on Tuesday, they had an estimator out by Tuesday evening who came in under what the Insurance adjustor estimated, Approved on wednesday, and they completed the work on Thursday. Could not asked for easier or faster service.
Response from the owner · 2 weeks ago
Hi Ryan, thank you for trusting Resolute Roofing LLC with your hurricane repairs! We pride ourselves on efficiency, so we’re thrilled that our team could streamline the process from estimate to completion for you so quickly. We appreciate your recommendation and are glad to have your roof back in top shape!
Rhonda DaeumerLocal Guide · 46 reviewsiTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.
We had a great experience with Resolute Roofing. They were responsive and great at communicating. We appreciated their honesty and helpfulness. We would use them again.
Response from the owner · a month ago
Hi Rhonda, thank you so much for the kind review! We are so happy we could provide you with a great experience and excellent service. Our team truly appreciates your recommendation and we look forward to working with you again in the future!
Moises Moldes9 reviewsiTotal number of Google reviews Moises has written across all businesses on Google Maps, not just this one.
Great company they are honest and reliable. Went above and beyond to ensure the job was done properly and took the time to provide a high level of customer service through out!
Response from the owner · a month ago
Hi Moises, thank you so much for the kind words! Our team prides itself on clear communication and meticulous workmanship, so it’s rewarding to know you felt well taken care of throughout the entire process. We truly appreciate your support and your business!
Kathy DelVecchio6 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Outstanding Customer Service, Even 4.5 Years Later!
I cannot say enough good things about this roofing company and especially Warren!
We had our roof replaced by them just a few months before Hurricane Ian hit, and the roof held up perfectly with absolutely no issues. That alone gave us tremendous confidence in the quality of their work.
Fast forward about 4.5 years, and we recently noticed what appeared to be a roof leak where the second floor meets the roofline of the first floor. I called, and Warren came out the very same day to inspect it. He checked the area and caulked a spot that could potentially have been causing the leak.
When we noticed water again two days later, I called Warren back. He returned within hours and continued troubleshooting the problem. He even opened a section of our ceiling so he could determine exactly where the water was coming from. As it turned out, the roof wasn't leaking at all. We have a leaking pipe in the ceiling that happens to be in the same area. Warren would not even let me pay him for coming out.
What impressed me most was Warren's willingness to keep investigating until he found the real source of the problem. This was 4.5 years after they installed our roof, yet he was still incredibly responsive, kind, professional, and genuinely interested in helping us.
That level of customer service is hard to find these days. It's one thing for a company to do a great job when they're installing your roof, but it's another thing entirely to still stand behind their customers years later.
I highly recommend this company for any roofing needs. Excellent workmanship, outstanding customer service, and people who truly care about their customers. Thank you, Warren!
Services: Service not listed
Response from the owner · a month ago
Thank you so much for the glowing review, Kathy! At Resolute Roofing, we believe that true service doesn't end when the installation is complete, and we are so proud to have Warren on our team demonstrating exactly that commitment to our customers. It was our pleasure to help you troubleshoot your home’s issue, even if it turned out to be plumbing-related, and we truly appreciate you trusting us to look after your property years after the project was finished.
William Green1 reviewiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Resolute roofing has replaced several shingle roofs for our rental company. Working with Justin Broom has made these jobs go smoothly as we have tenets in place and want to keep them happy and work efficiently with Resolute. Justin gave us ample notice of deliveries and crews taking action on our properties. And the specific action of work was done as specified per Justin. We have been in the construction industry and rental business for twenty years and have worked with multiple roofing companies. Resolute is our go to roofing contractor.
Response from the owner · a month ago
Thank you so much, William, for the wonderful review! We are honored to be your go-to roofing company and truly value your business. Justin and the rest of our team strive to make every project stress-free, so it’s great to hear that our communication and efficiency met your standards. We look forward to continuing our partnership with you for many years to come!
Sunil De Silva7 reviewsiTotal number of Google reviews Sunil has written across all businesses on Google Maps, not just this one.
Resolute Roofing did a great job with our roof. Justin Broome, the project manager, was easy to work with and kept us informed every step of the way. Any problems that were encountered were quicky addressed to our satisfaction. Highly recommend the company and Justin!
Response from the owner · 2 months ago
Thank you so much for the kind words, Sunil! We are lucky to have Justin on our team, and we will be sure to share your praise with him. We are so happy we could provide you with a great roof replacement experience!
Tanya Khan7 reviewsiTotal number of Google reviews Tanya has written across all businesses on Google Maps, not just this one.
We had an excellent experience with this roofing company from start to finish. Jonny was fantastic to work with—his communication was outstanding, keeping us informed every step of the way and answering all of our questions promptly. The quote was transparent with no hidden costs or surprises.
What impressed us most was that the entire roofing project was completed while we reside out of the country. Jonny kept us updated throughout the process via phone calls and photo's, giving us complete confidence that everything was being handled professionally.
We highly recommend this company to anyone looking for honest, reliable service and quality workmanship. Thank you, Jonny, and the entire team, for making the process so easy and stress-free!
Services: Roof installation
Response from the owner · 3 months ago
Hi Tanya, thank you so much for the kind words! It was a pleasure working with you, and we’re happy to hear that Jonny and the team could provide such a seamless experience while you were abroad. We truly appreciate your trust and recommendation, and we're so glad you're happy with the results of your new roof!
Bobby Ardd11 reviewsiTotal number of Google reviews Bobby has written across all businesses on Google Maps, not just this one.
The entire team did a very good job and communicated with me the entire time that my roof was getting replaced .
Price assessment: Reasonable price
Services: Roof installation
Response from the owner · 3 months ago
Hi Bobby, thank you so much for the 5-star review! We are thrilled to hear that you were pleased with our team's performance and that our communication kept you feeling informed throughout your roof replacement project. It was a pleasure working with you!
