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Restoration 1 of Cary logo

Restoration 1 of Cary

5.0 ★★★★★ · 352 Google reviews · 23 photos
Water damage restoration service · East Dundee, IL

Restoration 1 of Cary at a glance

Google reviewers rate Restoration 1 of Cary five stars based on three hundred fifty-two reviews, with the owner responding to sixty percent of them. Customers frequently praise the company for punctual arrival, clear communication about the restoration process, and professional handling of water damage and duct cleaning services. Staff are noted for explaining steps simply and keeping clients updated throughout the job. One low-star review criticized a ceiling cleaning project for lacking professional equipment and adequate staffing despite initial assurances.

  • Google rating: 5.0 out of 5 from 352 reviews (99% five-star).
  • Reviews on this page: 352 Google reviews (282 with written comments, 6 with photos).
  • Owner responses: the business replied to 60% of reviews.
  • Most recent review: October 20, 2026.
  • Service: Water Damage Restoration Company serving East Dundee, Illinois.

Data from Google, last updated October 26, 2026.

Photos

Customer reviews

5.0
★★★★★
352 reviews on Google
5★349
4★0
3★0
2★1
1★2

Reviews from Google, shown as published (original wording, unedited).

What customers talk about

We read 282 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They were professional, neat, communicated so well to let us know when they were coming (and on time).”
  • “Restoration 1 of Cary was on site within an hour after I called and did and amazing professional job.”
  • “He was genuinely nice to work with, and I would definitely recommend him to others based on my experience with him and the service he provided.”
  • “I appreciate the amazing work and the fact that you actually seemed to care about your clients.”
    “He was great putting our clients at ease and making what seemed like the worst day into something that seemed manageable.”
  • “I commend the clear easy communication and guidance from the team throughout the process.”
  • “Excellent overall service at a fair cost—highly satisfied with the experience.”
  • “They were honestly with us in detail thru the whole process.”

People customers mention

  • Joe 27 reviews
  • Austin 19 reviews
  • Carrie 17 reviews
  • Brendan 16 reviews
  • Terry 14 reviews
  • One 12 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Filter by topic — each topic is highlighted in the reviews in the same color
Jacq Gonz4 reviewsTotal number of Google reviews Jacq has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Give Matt a call at Restoration 1, he listens when people have questions.

Johanna Beltran1 reviewTotal number of Google reviews Johanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Matt was super helpful with my customer

D M4 reviewsTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mack explained the process simple and easy

Nick Elkin2 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Rich from Restoration 1 was absolutely amazing. He went above and beyond from the minute he walked in my front door. He made himself available anytime I had questions, and was a pleasure to work with. I would recommend him to anyone. I appreciate the amazing work and the fact that you actually seemed to care about your clients. First class service.

  • Services: Mold inspection
Anita ZekenLocal Guide · 20 reviewsTotal number of Google reviews Anita has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a great experience with these guys. They were professional, neat, communicated so well to let us know when they were coming (and on time). They disconnected and reconnected our washer and dryer once everything was dried out. They came everyday to check the moisture until it was totally dry. They asked if we wanted to keep the plastic tent barrier up til the dry walling was done. They were honestly with us in detail thru the whole process. Josh, Austin, Frank, Josh, Henroy and Rich were honestly amazing. Def recommend these guys!!!!

Robyn FrankoLocal Guide · 19 reviewsTotal number of Google reviews Robyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I cannot say enough good things about Restoration One of Cary. We had water damage happening over a weekend and had no idea what to do or who to call. Carrie went above and beyond to get us hooked up with a contractor to help come stop the damage. Her team of Rich, Austin & Frank have led the charge to ensure that our home is safe and mold free post event. I commend the clear easy communication and guidance from the team throughout the process. If you’re in a situation where you need remediation, absolutely call Restoration One of Cary.

  • Services: Water damage-related cleanup & repair
  • Response time: 0–1 hr
Kayla JurewiczLocal Guide · 12 reviewsTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Matt is always a great help stopping in our office ! We love having him come by & will absolutely be send him out to our customers !

Anthony Gattuso6 reviewsTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Matt helped an insured with their in-house financing to get their clean up and repairs done

Karuna Moyers14 reviewsTotal number of Google reviews Karuna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommend this company. I worked with Rich, and he was absolutely amazing. Very thorough and help me navigate the process.

  • Response time: 0–1 hr
Patti Russow2 reviewsTotal number of Google reviews Patti has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a very positive experience working with Rich. He was extremely knowledgeable, informative, professional, and very pleasant to work with. He took the time to answer my questions and was always courteous and respectful. I especially appreciated how knowledgeable Rich was and how willing he was to help. He was genuinely nice to work with, and I would definitely recommend him to others based on my experience with him and the service he provided. Thank you, Rich, for your professionalism and for being so helpful throughout the process!

  • Services: Mold inspection
  • Response time: 0–1 hr

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