Restore Oakland logo

Restore Oakland

Non-profit organization · Oakland, CA · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%65+41.3Reliability 28%47+13.3Replies to reviews 8%26+2.1Experts Score= 57Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 12 donation pickup servicesPosition by Experts Score among all companies we track in this category. · better than 18%
4.6 ★★★★★ 20 Google reviews · 14 photos
85%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review

Restore Oakland at a glance

Reviewers describe Restore Oakland as a community-focused non-profit offering unique furniture, doors, and lighting at affordable prices. Customers frequently highlight the helpful, knowledgeable staff and the organized, clean warehouse environment. However, some visitors express dissatisfaction with the location, noting that it functions as an office rather than a public storefront, which creates confusion for those expecting a standard retail experience.

  • Google rating: 4.6 out of 5 from 20 reviews (85% five-star).
  • Reviews on this page: 20 Google reviews (13 with written comments, 1 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: September 29, 2026.
  • Service: Donation Pickup Service serving Oakland, California.

Data from Google, last updated October 29, 2026.

Score profile vs other donation pickup services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction65Reliability47Craft & service–Value–Momentum100Replies to reviews26Satisfaction: 65 (median 74)Reliability: 47 (median 77)Momentum: 100 (median 100)Replies to reviews: 26 (median 24)
Restore OaklandDonation Pickup Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Restore Oakland: 65/100 on this factor. Category median: 74.B
65
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Restore Oakland: 47/100 on this factor. Category median: 77.C
47
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Restore Oakland: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Restore Oakland: 26/100 on this factor. Category median: 24.D
26

Bar = this company · dark tick = category median.

Star ratings

20 Google reviews we collected

  • 5 stars1785%
  • 4 stars15%
  • 3 stars00%
  • 2 stars00%
  • 1 star210%

Praise vs complaints

Phrases our text analysis found in 13 written reviews

  • Praise5100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude240%
  • Quality & results120%
  • Communication120%
  • Price & value120%

What customers talk about

We read 13 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Della and the others were so helpful and personable.”
  • “Such amazing work happening here.”
  • “I stopped and explained my issue to Della, her knowledge and kindness helped me to locate the item and calm down.”
  • “I bought the most beautiful sofa last week at an excellent price!”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

TonyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This place is fantastic. Roderick is an all star. He should should get a big raise!

Lisa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I bought the most beautiful sofa last week at an excellent price!!. Della and the others were so helpful and personable. I could tell that the people working felt content and fulfilled because they were generous with conversation and hands on assistance. The warehouse was clean and organized. There has been a…

Millicent3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Della!! Della!! a lady so knowledgeable and kind. I came into Restore searching for an item that had been difficult to locate. I stopped and explained my issue to Della, her knowledge and kindness helped me to locate the item and calm down. She went over and above to assist me. Thank you so much, I truly appreciate you.

MicheleLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

A unique gathering place for all people who advocate for their community and positive change.

AuneLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Restore Oakland is a Non profit that "invests in our community-owned building that holds permanent spaces where local residents can gather to be their full authentic selves and deepen relationships." which is wonderful, but Google thinks this is a store front, and it is NOT a store, it's an office and not accessible…

MirandaLocal Guide · 196 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Such a fun store to find random things for your home. Huge selections of doors, lights, furniture, etc. You can find the most random items you never know you needed for your home.

Photos

Customer reviews

4.6 ★★★★★ 20 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
TonyLocal Guide · 17 reviewsTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This place is fantastic. Roderick is an all star. He should should get a big raise!

Angelie Quimco6 reviewsTotal number of Google reviews Angelie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

wow

Lisa Gruen9 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I bought the most beautiful sofa last week at an excellent price!!. Della and the others were so helpful and personable. I could tell that the people working felt content and fulfilled because they were generous with conversation and hands on assistance. The warehouse was clean and organized. There has been a completely different inventory every time I visit which shows that they are successful! I am so grateful to Della for a positive experience shopping!

Ana EspinoLocal Guide · 186 reviewsTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

👍🏻👌

Millicent Wood3 reviewsTotal number of Google reviews Millicent has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Della!! Della!! a lady so knowledgeable and kind. I came into Restore searching for an item that had been difficult to locate. I stopped and explained my issue to Della, her knowledge and kindness helped me to locate the item and calm down. She went over and above to assist me. Thank you so much, I truly appreciate you.

Michele ScottLocal Guide · 34 reviewsTotal number of Google reviews Michele has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A unique gathering place for all people who advocate for their community and positive change.

Aune MichenerLocal Guide · 28 reviewsTotal number of Google reviews Aune has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Restore Oakland is a Non profit that "invests in our community-owned building that holds permanent spaces where local residents can gather to be their full authentic selves and deepen relationships." which is wonderful, but Google thinks this is a store front, and it is NOT a store, it's an office and not accessible to the public. It's not 'Re-Store' as in Re-Sale it's 'Restore' as in "Bring back to life"

Robynne Rose-HaymerLocal Guide · 624 reviewsTotal number of Google reviews Robynne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Such amazing work happening here.

Cj Young1 reviewTotal number of Google reviews Cj has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

i am very dissatisfied with this place.

Ivan TolmachevLocal Guide · 104 reviewsTotal number of Google reviews Ivan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mural worth making a trip for

Restore Oakland on Google Maps →

Business details

  • Address: 1419 34th Ave Ste 121, Oakland, CA 94601
  • Website: restoreoakland.org
  • Service area: Oakland, CA