Google reviewers rate Retro Fitness 4.8 out of 5 based on 920 reviews, with the owner responding to 98% of comments. Customers frequently praise the facility's cleanliness, extensive equipment selection, and friendly staff, while also noting the availability of group classes and a smoothie bar. A recurring criticism in lower-rated reviews concerns persistent connectivity issues, specifically unreliable WiFi and lack of cell phone signal, which some patrons find disruptive for business use or entertainment during workouts.
Google rating: 4.8 out of 5 from 920 reviews (90% five-star).
Reviews on this page: 920 Google reviews (586 with written comments, 24 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 21, 2026.
Service: Gym serving Pembroke Pines, Florida.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.8
★★★★★
920 reviews on Google
5★824
4★45
3★17
2★8
1★26
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 586 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I really love the variety of equipment and how pleasant and helpful everyone is at gym.”
“Was also incredibly rude and condescending when educating me on me about the rule, when I was being kind and respectful to both him and the gym.”
“Great equipment and excellent customer service make this gym a place I’d definitely recommend!”
“Manager is never available (no surprise) and they will not return phone calls.”
“The hours are convenient and include very reasonable holiday hours.”
“Not happy with this gym at all… overpriced and lack of quality/maintenance.”
“Top notch equipment, trainers, friendly staff, very clean, not to mention a welcoming and supportive atrmosphere.”
“Everybody wears headphones to block out their terrible choice of music.”
“It’s rare to find someone so genuinely thoughtful and uplifting.”
“I love the gym but definitively the trainer program is a scam.”
“She explained everything clearly and made sure I understood the information.”
“In that instant, I knew I'd be swinging by later, or the next day, to square up.”
People customers mention
Broward25 reviews
Gym19 reviews
Arthur14 reviews
City11 reviews
Kari11 reviews
Emma7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
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Author KM MittenLocal Guide · 31 reviewsiTotal number of Google reviews Author has written across all businesses on Google Maps, not just this one.
I really love the variety of equipment and how pleasant and helpful everyone is at gym.
Response from the owner · 10 months ago
Thank you for your positive feedback! We're thrilled to hear that you enjoy the variety of equipment and find our team pleasant and helpful. Your satisfaction is important to us, and we look forward to continuing to provide a great experience.
Alfredo Gil1 reviewiTotal number of Google reviews Alfredo has written across all businesses on Google Maps, not just this one.
I’ve really enjoyed my experience at Retro Fitness! The gym has a great selection of free weights and a wide variety of machines, making it easy to find everything I need for a good workout. I also had an issue with my account, and Bri & Isabelle at the front desk was incredibly helpful, friendly, and professional. She explained everything clearly and made sure I understood the information. Great equipment and excellent customer service make this gym a place I’d definitely recommend!
Response from the owner · 2 weeks ago
Thank you for sharing your positive experience! We're thrilled to hear that you enjoy our selection of free weights and machines, and that Bri and Isabelle provided you with exceptional service. Our team is dedicated to ensuring a welcoming and supportive environment for all members. We appreciate your recommendation and look forward to continuing to support your fitness journey!
warnutztheloserTVLocal Guide · 697 reviewsiTotal number of Google reviews warnutztheloserTV has written across all businesses on Google Maps, not just this one.
Amazing gym lots of equipment great staff and the smoothie bar is phenomenal🥤
Response from the owner · 4 weeks ago
Thank you for sharing your positive experience! We're thrilled to hear you enjoyed our wide range of equipment and found our staff to be supportive and professional. It's great to know the smoothie bar added to your visit. We look forward to supporting your fitness journey with our diverse offerings and welcoming atmosphere.
Victoria Galindo7 reviewsiTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
My favorite gym ever. Over the years I’ve visited others and I always come back lol. The staff is great, the gym is always clean, and it has a safe atmosphere.
Response from the owner · a month ago
Thank you for sharing your positive experience! We're thrilled to be your favorite gym and appreciate your loyalty. Our team takes pride in maintaining a clean and welcoming environment, and we're glad you feel safe and supported here. We look forward to continuing to be a part of your fitness journey!
Tony LicariLocal Guide · 13 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Great gym very clean, maintenance of the gym and the equipment is priority to the management and staff. I highly recommend especially for Fitness competitors like myself.
Response from the owner · 6 years ago
Hey Tony! Thank you for this 5-star review! We're so glad to have your great feedback on our club! It’s a win-win: you’re getting those gains, and we’re gaining your awesome feedback!
Beth S.Local Guide · 16 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Retro is a very well kept facility with very friendly staff. The hours are convenient and include very reasonable holiday hours.
Response from the owner · 4 years ago
Hi Beth! Thank you for the 5 stars! We are so happy to hear you are enjoying our club so much. We hope your workouts are the best they've ever been! See you again soon!
Lauretta YoungLocal Guide · 21 reviewsiTotal number of Google reviews Lauretta has written across all businesses on Google Maps, not just this one.
Thank you for your positive feedback! We're thrilled to hear that you consider us the best gym in West Broward County. We look forward to continuing to support your fitness journey.
Ernie MartinezLocal Guide · 27 reviewsiTotal number of Google reviews Ernie has written across all businesses on Google Maps, not just this one.
Thank you for your positive feedback! We're thrilled to hear you had a great experience and appreciate your recommendation. We look forward to welcoming you back soon.
CrowbarLocal Guide · 64 reviewsiTotal number of Google reviews Crowbar has written across all businesses on Google Maps, not just this one.
Many thanks for your positive rating of our Cooper City location. We're delighted to know you enjoyed our services. If there is ever anything we can assist you with in the future, you can always reach us at [email protected].
Ricardo AmezquitaLocal Guide · 90 reviewsiTotal number of Google reviews Ricardo has written across all businesses on Google Maps, not just this one.
what really stands out is the variety of equipment. The gym has everything you could need — from free weights and resistance machines to cable systems, kettlebells, battle ropes, and even functional training areas. It’s easy to switch up my workouts and keep things interesting, whether I’m focusing on strength, cardio, or mobility.
Response from the owner · 11 months ago
Thank you for sharing your positive experience! We're thrilled to hear that our variety of equipment is helping you keep your workouts diverse and engaging. Your feedback is greatly appreciated and motivates us to continue providing a comprehensive fitness environment.
