Analyzing 5,715,0945.7M ReviewsFor 15,69115.7K Experts
Customers frequently praise the store's extensive inventory of retro consoles, Japanese imports, and Pokémon cards, noting that items are well-organized and in excellent condition. Positive reviews highlight fair pricing, helpful staff, and thoughtful touches like handwritten notes or free gifts with orders. However, several one-star reviews criticize the trade-in process, describing long testing times and lowball offers that customers felt were below market value.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 155 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is helpful, knowledgeable, trustworthy, and friendly.”
“Fair on pricing, plenty of things to look at and buy, binders galore, singles for days.”
“I simply asked them to price match it for me $160 that’s how much it goes for.”
“I definitely recommend shopping here for your gaming needs.”
“Sent me a Sly Cooper plushie super fast and in great condition .”
“That kind of service and attention really builds trust.”
“lots of imports, with super potato-like attention to detail.”
“…st time trading Pokémon cards and his experience was amazing and they explained everything to him how the value work and all their patience is amazing…”
praise complaint · found by our text analysis, Google review wording unchanged.
I brought in a personal DVD from 2007 highlights of a high school football game and it had many scratches on it. Went home and it worked excellent for $3.00 to clean the DVD thank you retro.
Ordered for the first time and will be ordering from again! Also thank you for the note! You guys are amazing
I love this place. Amazing pokemon selection. The staff is helpful, knowledgeable, trustworthy, and friendly. I go there to buy, trade, sell. Prices are fair. Don’t even need to double check the guys there I trust them. Can’t recommend enough. Hidden gem of Long Island. 10/10
Great experience with Retro Island Gaming! The NES games I purchased arrived in great condition, and everything went smoothly. I really appreciate the small free gifts included with my order. It’s a nice touch that shows they appreciate their customers. I’ll definitely be making many more purchases in the future. Highly recommend!
Would never bring them anything or waste my time there again went there to trade some stuff in and all they do is say they’re “testing” for hours come out low ball you then try and give some lame excuse to why they can’t give you a reasonable offer i wouldn’t bring them noting again, better off going on fb market, offer up or just some place better !
Hey Ra, I'm sorry to hear you had a bad trade-in experience! I'm curious if you have left this review for the right store. Our team does not remember interacting with you, so we are not sure when this occurred or if it was at our store. We never spend hours testing trade-in systems, and have had nothing but positive interactions with anyone trading/selling items to us. Particularly recently, nothing even comes to mind. We offer more than fair payouts to anyone who brings items in, any of our customers would back us up on that. If you genuinely had a bad experience with us please feel free to shoot us an email or call the store, we are customers just as much as we are owners so we would only want to do right by anyone who comes to our store, buying or selling. If you want to reach out our email is [email protected], would love to know what went wrong. - Owner
Just pulled this card form this store one of the best spot on the island my son first time trading Pokémon cards and his experience was amazing and they explained everything to him how the value work and all their patience is amazing 💙
What a great shopping experience! I have never been to the physical location but I ordered from their website to be delivered to SC. All 3 games were in great condition, packaged well and on my receipt there was a super sweet thank you note from the store. Fairly priced too!
my favorite shop for all things video games and pokemon. had a good experience buying and selling cards here. would definitely recommend
Excellent service. I'm from Illinois and no one around me had a nice copy of FF XII remake deluxe edition for Playstation. I purchased it and they shipped it the same day. Even wrote a nice little note on the packing slip. It was packaged nicely with bubble wrap and shipped in a box not an envelope. Next time I'm looking for some older games I'm looking them up first.
They had the cleanest copy of Silent Hill 3 there that I somehow manifested by checking the place out on a whim. Been looking for a CIB copy with the soundtrack for a while. Good price too. Their selection for ps2 and gamecube is crazy, 2 copies of Eternal Darkness, 2 copies of Silent Hill Shattered Memories (ps2) and like 5 copies of Luigis Mansion when I went. They have japanese imports too. Dope place, definitely will be back
Analyzing 5,715,0945.7M ReviewsFor 15,69115.7K Experts