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Revelation Counseling Center

Mental health service · Louisville, KY · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%91+57.8Reliability 28%86+24.3Replies to reviews 8%85+7Experts Score= 89Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 47 marriage counselorsPosition by Experts Score among all companies we track in this category. · better than 67%
4.9 ★★★★★ 47 Google reviews · 4 photos
94%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
36%reviews answered by the owner
Oct 2026latest review

Revelation Counseling Center at a glance

Google reviewers rate the Louisville mental health service 4.9 out of 5 based on 47 reviews, with the owner responding to 36 percent of comments. Feedback highlights professional, empathetic counseling for individuals, couples, and families, noting effective communication, practical advice, and a comfortable environment for addressing anxiety and relationship issues. One low-star complaint describes an unprofessional phone interaction where a receptionist rudely ended a call without addressing a client's inquiry.

  • Google rating: 4.9 out of 5 from 47 reviews (94% five-star).
  • Reviews on this page: 47 Google reviews (44 with written comments, 1 with photos).
  • Owner responses: the business replied to 36% of reviews.
  • Most recent review: October 14, 2026.
  • Service: Marriage Counselor serving Louisville, Kentucky.

Data from Google, last updated October 25, 2026.

Score profile vs other marriage counselors

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction91Reliability86Craft & service–Value–Momentum100Replies to reviews85Satisfaction: 91 (median 80)Reliability: 86 (median 75)Momentum: 100 (median 100)Replies to reviews: 85 (median 95)
Revelation Counseling CenterMarriage Counselors median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Revelation Counseling Center: 91/100 on this factor. Category median: 80.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Revelation Counseling Center: 86/100 on this factor. Category median: 75.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Revelation Counseling Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Revelation Counseling Center: 85/100 on this factor. Category median: 95.A
85

Bar = this company · dark tick = category median.

Star ratings

47 Google reviews we collected

  • 5 stars4494%
  • 4 stars12%
  • 3 stars12%
  • 2 stars00%
  • 1 star12%

Praise vs complaints

Phrases our text analysis found in 44 written reviews

  • Praise4498%
  • Complaints12%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2249%
  • Would recommend1431%
  • Honesty & trust511%
  • Quality & results24%
  • Communication24%

What customers talk about

We read 44 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very organized, professional, and comforting space to be vulnerable and honest with just the special amount of firmness that growth needs to ascend in…”
  • “Revelation Counseling has propelled my transformation inside out and I recommend to all who are and are not in need.”
  • “She is very understanding and genuinely cares about our conversations.”
  • “Wonderful atmosphere, La'Shonda was an amazingly friendly and thorough therapist.”
  • “Lashonda does a lovely job communicating with clients and shows a genuine interest in the well being of every person she works with.”

People customers mention

  • Fletcher 15 reviews
  • Lashonda 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

ShannaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The BEST service I’ve ever been too. She listens and gives great advices. She’ll tell you if you’re right or wrong and I love that about her. Sometimes I have nothing to talk about but it’s the fact that she lifts me up when I’m feeling down

Higginson6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have been working with Lashonda for years. Through a marriage, three children, and a divorce. She is always, always created a safe space for me to be an open book. Although she listens, she has a unique trait to be able to give constructive criticism without making one feel as if she is against you. She is very…

Derquione2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I have been working with Dr. Fletcher and co for going on 3 years now. At first it was court appointed and has since then transitioned into what I think has been a pivotal and defining space of life and mental health for me as a man. Very organized, professional, and comforting space to be vulnerable and honest with…

Perry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Best therapist in Louisville! Thanks for making my relationship stronger. Dr. Fletcher is the BEST.

Customer photo from Perry's review
derioLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Dr. Fletcher is nothing short of Amazing! During the short time that my wife and I has been seeing Dr. Fletcher we have experienced real genuine tangible change. She gives relatable, practical and effective suggestions AND then follows up with it. The accountability aspect is serious but not overbearing. She sees us…

Manda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

𝕊𝕙𝕖'𝕤 𝕧𝕖𝕣𝕪 𝕤𝕨𝕖𝕖𝕥 𝕧𝕖𝕣𝕪 𝕜𝕚𝕟𝕕 𝕒𝕟𝕕 𝕧𝕖𝕣𝕪 𝕚𝕟𝕥𝕖𝕝𝕝𝕚𝕘𝕖𝕟𝕥 thank u for all ur support hope u having a blessed day

Photos

Customer reviews

4.9 ★★★★★ 47 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Shanna HinkleLocal Guide · 19 reviewsTotal number of Google reviews Shanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The BEST service I’ve ever been too. She listens and gives great advices. She’ll tell you if you’re right or wrong and I love that about her. Sometimes I have nothing to talk about but it’s the fact that she lifts me up when I’m feeling down

Higginson Enterprises Inc (Personal Financials)6 reviewsTotal number of Google reviews Higginson has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been working with Lashonda for years. Through a marriage, three children, and a divorce. She is always, always created a safe space for me to be an open book. Although she listens, she has a unique trait to be able to give constructive criticism without making one feel as if she is against you. She is very understanding and genuinely cares about our conversations. She is more than a counselor to me Lashonda is a true part of my family. I would recommend her services to anyone. She is the best and has saved my life many times over. Thank you Lashonda!

Response from the owner · 2 months ago

Thanks so much for the review!

Derquione Mobley2 reviewsTotal number of Google reviews Derquione has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been working with Dr. Fletcher and co for going on 3 years now. At first it was court appointed and has since then transitioned into what I think has been a pivotal and defining space of life and mental health for me as a man. Very organized, professional, and comforting space to be vulnerable and honest with just the special amount of firmness that growth needs to ascend in positive direction. Revelation Counseling has propelled my transformation inside out and I recommend to all who are and are not in need. I also will say I am grateful to have come across Dr. Fletcher and Revelation Counseling. She is truly a blessing to all who cross paths and encounter such a wonderful soul. Go check out her new book. Pastoral Guide To Understanding Mental Health.

Response from the owner · 4 months ago

Thank you so much for the great review!!!

Ellaphant -13 reviewsTotal number of Google reviews Ellaphant has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Helped me work through my anxiety and my weed addiction. Highly recommended.

Response from the owner · 4 months ago

Thank you

Perry Jones1 reviewTotal number of Google reviews Perry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best therapist in Louisville! Thanks for making my relationship stronger. Dr. Fletcher is the BEST.

Response from the owner · 4 months ago

Thank you it was a pleasure working with you.

derio littleLocal Guide · 52 reviewsTotal number of Google reviews derio has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr. Fletcher is nothing short of Amazing! During the short time that my wife and I has been seeing Dr. Fletcher we have experienced real genuine tangible change. She gives relatable, practical and effective suggestions AND then follows up with it. The accountability aspect is serious but not overbearing. She sees us as people not just clients and is actually committed to helping people achieve their desired results. Because of our sessions with Dr. Fletcher our marriage is in a great place. I am not ashamed to tell people that we see a counselor. I highly recommend.

Response from the owner · 4 months ago

Thank you!

Naaman Gill1 reviewTotal number of Google reviews Naaman has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing business! Dr. Fletcher is wonderful and RCC is professional and kind.

Drae Murphy5 reviewsTotal number of Google reviews Drae has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

De. Shonda is a good person. The session was Amazing!!

Derrick Peterson1 reviewTotal number of Google reviews Derrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very detailed and professional!!! Very easy to talk to and understanding!!!

Manda Lynn1 reviewTotal number of Google reviews Manda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

𝕊𝕙𝕖'𝕤 𝕧𝕖𝕣𝕪 𝕤𝕨𝕖𝕖𝕥 𝕧𝕖𝕣𝕪 𝕜𝕚𝕟𝕕 𝕒𝕟𝕕 𝕧𝕖𝕣𝕪 𝕚𝕟𝕥𝕖𝕝𝕝𝕚𝕘𝕖𝕟𝕥 thank u for all ur support hope u having a blessed day

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