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Rg Foot Spa

Massage spa · University Heights, OH

4.7 ★★★★★ 257 Google reviews · 21 photos
84%five-star reviews
3%reviews answered by the owner
Nov 2026latest review
📞 Call (440) 681-9127Request a call backWebsite ↗

Rg Foot Spa at a glance

Google reviewers rate Rg Foot Spa 4.7 out of 5, frequently praising the affordable pricing and comprehensive services that include reflexology, foot soaks, and full-body massages. Customers often highlight the professional staff and relaxing atmosphere, though some note the quiet environment requires visitors to keep noise to a minimum. A recurring criticism involves aggressive front-desk interactions regarding tipping expectations, while other low-star reviews cite issues with heavy-handed techniques, poor hygiene, or lack of communication during appointments.

  • Google rating: 4.7 out of 5 from 257 reviews (84% five-star).
  • Reviews on this page: 257 Google reviews (184 with written comments, 2 with photos).
  • Owner responses: the business replied to 3% of reviews.
  • Most recent review: November 7, 2026.
  • Service: Reflexologist serving University Heights, Ohio.

Data from Google, last updated November 10, 2026.

Star ratings

257 Google reviews we collected

  • 5 stars21584%
  • 4 stars2510%
  • 3 stars42%
  • 2 stars31%
  • 1 star104%

Praise vs complaints

Phrases our text analysis found in 184 written reviews

  • Praise15895%
  • Complaints85%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5433%
  • Price & value4326%
  • Quality & results3622%
  • Would recommend2213%
  • Speed & response74%
  • Communication32%
  • Honesty & trust11%

What customers talk about

We read 184 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I always leave feeling amazing and the staff is professional and friendly.”
  • “Highly recommend - 15 minute foot soak with head/neck/arm massage, 30 minute reflexology, and then a 15 minute back massage; very comprehensive and great price!”
    “Now I’m beginning to wonder how many times I was overcharged in the past.”
  • “Masseuse was thorough and worked on pain points that have been giving me discomfort.”
    “…er and walkin, not busy but no one greets me, then they have 3 people not working but tell me they can’t do even a short massage now, even with three…”
  • “10/10 for the price, service, & quality from the person i was assigned to.”
    “It was rough, hard to heavy handed wouldn't stop when I told them too stop wasn't relaxing at all I would not recommend”
  • “Not only are they consistently punctual, but the staff is also incredibly kind and welcoming, creating a warm and inviting atmosphere from the moment…”
  • “A friend of mine suggested to go to the Foot Spa and I'm glad I listened to the suggestion!”
  • “I honestly don't know how to describe my experience.”

People customers mention

  • Max 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Photos

Customer reviews

4.7 ★★★★★ 257 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
LJ SledgeLocal Guide · 76 reviewsTotal number of Google reviews LJ has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super relaxing and I love the prices.

Alexa1 reviewTotal number of Google reviews Alexa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The massage was great. However, as my friend and I were checking out we got asked for a tip. My friend gave one tip from both of us. The guy at the front desk said “only this amount?” We said yes. He aggressively said that usually people tip more. Then he asked if I wanted to leave a tip, I said that the tip is from both of us. He said “that’s it??” In a very aggressive tone. We said yes. Since it does say at the front desk that tip is appreciated but not required. So why were we getting pressured to give a tip? After this he didn’t say a word to us and we left. This encounter made us not want to come back. If tip is required then that’s what it should say or it should be included in the final price.

Response from the owner · 3 days ago

Hello Alexa Thank you for your feedback. I’m glad to hear that you and your friend enjoyed your foot spa. I would like to respectfully clarify what happened during your visit. You and your friend had a 3:00 PM appointment for two 90-minute foot spa, with a total bill of $176. After the services, we asked about your experience, and you confirmed that you were both very satisfied. During checkout, the total tip left for both 90-minute services was $5. We asked to confirm whether that amount was intended for both people. After you confirmed that it was, we wanted to make sure there wasn’t anything about the service that had disappointed you, since you had previously told us that you were both very satisfied. That was the reason for our follow-up questions. Our intention was to understand whether there was anything we could have done better, not to pressure you into leaving a larger tip. Tipping is always optional, and we never require a specific amount. We respect every customer’s decision regarding gratuity. However, I understand that our questions may have made you feel pressured, even though that was never our intention. I’m sincerely sorry that the interaction made you feel uncomfortable. We will be more mindful of how we communicate with our guests in the future. We truly appreciate your visit and your positive comments about our massage services. We hope this helps explain our perspective, and we would be happy to welcome you back in the future.

Monique CunninghamLocal Guide · 27 reviewsTotal number of Google reviews Monique has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My best massages ever!!!

  • Price assessment: Great price
  • Services: Service not listed
  • Payment method: Credit card
Emanuel GrantLocal Guide · 158 reviewsTotal number of Google reviews Emanuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Their pricing structure doesn’t make any sense … it gets more expensive per minute the longer you’re there You also can’t just get a normal full body Chinese traditional massage without the foot soak—that should be an option Otherwise nice people good service no thrills

  • Price assessment: Great price
  • Payment method: Credit card
Joe NupeLocal Guide · 14 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My massage was average at best. The massage was given on top of a heavy blanket draped over my entire body (I was hot as hell) and the wide open door during the massage. It was super awkward to have customers walk past and look in at me during the session. Not relaxing at all, but super always/uncomfortable.

  • Price assessment: Reasonable price
RemnantLocal Guide · 102 reviewsTotal number of Google reviews Remnant has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They usually do a wonderful job, but I've noticed the last few times, they were Extremely rough, very painful. It wasn't a totally pleasurable experience. I think they believe that African Americans have a higher tolerance for physical pain, not true, btw...lol. I felt good afterwards, however... One thing that I think they should start doing is having clients fill out a short form giving a brief medical history before they start massaging, to see if the client is having pain anywhere or any underlying conditions.

Claire Barbagallo11 reviewsTotal number of Google reviews Claire has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

So relaxing!! Highly recommend - 15 minute foot soak with head/neck/arm massage, 30 minute reflexology, and then a 15 minute back massage; very comprehensive and great price!

  • Price assessment: Great price
tara king4 reviewsTotal number of Google reviews tara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I received a full body message. They do a great job

Matt Martin8 reviewsTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Foot Spa yes... but it is so much more. The experience here is like none other. I always leave feeling amazing and the staff is professional and friendly. I love that they ask that noise be kept to a minimum so that everyone can have a serene experience. The prices are very fair. Be sure to tip with cash if possible.

  • Price assessment: Great price
  • Services: Service not listed
Barbara French2 reviewsTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent experience.

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