Horrible people scammed! Left thermal paste all over my mother board unplugged all my wires lost screws broke prongs on my cpu when it wasn't even the problem scratched up my case and left my entire tower disassembled rude very bad customer service
Hi, we’re sorry you feel this way, but we’d like to clarify what happened. When you brought your PC in for diagnosis, our technician informed you of the issues found, including visibly damaged CPU pins, and explained what needed to be repaired. We offered to complete the repairs, but you declined due to the cost and chose to pay for the diagnostic service only. Since no repairs were authorized, we returned your PC in the same condition it was received. You contacted us again 43 days later to express your concerns. When we tried to explain the situation, the conversation escalated, and you began yelling and using profanity toward our staff member. We offered to connect you with the owner to discuss the matter further, but you disconnected the call. For clarity, all of this is documented in our records, including the diagnostic findings, the repairs offered, and the fact that no repairs were authorized. We understand that PC issues can be frustrating, but we want to be clear that our technician communicated the findings and offered repair options. We strive to provide honest, professional service and expect our staff to be treated with the same respect we extend to our customers.