Google reviewers rate Richards Rooter and Plumbing five stars based on 156 reviews, with the owner responding to every comment. Customers frequently cite punctuality, quick response times, and clear communication as key strengths. Services include drain clearing, leak repair, and water heater maintenance, often performed same-day or on weekends. Recurring themes highlight reasonable pricing, honest assessments without upselling, and thorough explanations of repairs. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 156 reviews (99% five-star).
Reviews on this page: 156 Google reviews (149 with written comments, 4 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 29, 2026.
Service: Gas Contractor serving Los Angeles, California.
Data from Google, last updated November 9, 2026.
Star ratings
156 Google reviews we collected
5.0of 5
5 stars15599%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 149 written reviews
98%praise
Praise34898%
Complaints82%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response10429%
Staff & attitude6719%
Quality & results5616%
Would recommend5315%
Honesty & trust298%
Price & value288%
Communication195%
What customers talk about
We read 149 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very kind and resolved our smelly drain so quickly.”
“Richard took the time to listen to my issue regarding a tankless water heater, diagnose the issue based on what I shared, and offered helpful advice.”
“Richard showed up in under an hour and did a great job.”
“He cleared a horrible backup in my bathroom late at night and got here super fast after I called.”
“He is knowledgeable and helpful and I can highly recommend him for it.”
“I cannot recommend him or his company enough and actually looking forward to him coming back and working on additional plumbing issues both inside and…”
“His work is always done right, he’s never late and always punctual, and most importantly he’s just a good and trustworthy man.”
“I held my breath and asked how much it would be, and to my amazement it was a completely fair, and reasonable amount.”
“He resolved an issue with a backed up sink and leaking pipes, and took the time to explain what he was doing and why.”
People customers mention
Hollywood3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Richard showed up in under an hour and did a great job. Would definitely recommend 👍
Response from the owner · a week ago
Thank you, Jacob, for the five-star review and recommendation! I’m glad I could get there quickly and take care of your plumbing problem. I appreciate you choosing Richards Rooter and Plumbing in West Hollywood. Feel free to call anytime you need help!
—Richard
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Lindsey Salagaj4 reviewsiTotal number of Google reviews Lindsey has written across all businesses on Google Maps, not just this one.
Highly recommend Richard! He was very kind and resolved our smelly drain so quickly. He knew immediately the source and how to fix it. 10/10
Price assessment: Great price
Services: Drain cleaning, Sewer cleaning
Response from the owner · a week ago
Thank you, Lindsey, for the wonderful review and 10/10 recommendation! I’m glad I could quickly identify the source of the drain odor and get it resolved for you. It was a pleasure helping you, and I appreciate you choosing Richards Rooter and Plumbing in West Hollywood. Please reach out anytime you need plumbing help!
—Richard
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Matt WALKER2 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Richard was fantastic. He should get 10 stars!
Our drain in our front patio were backing up and Richard not only cleaned it out, but discovered there was another drain pipe that had been covered up for years. He dug out the dirt and ivy that had buried for years and flushed out 10 years of roots, dirt and whatever else had settled inside the clogged pipe. I cannot recommend him or his company enough and actually looking forward to him coming back and working on additional plumbing issues both inside and outside of our property.
Response from the owner · 2 weeks ago
Thank you so much, Matt, for the amazing 5-star review and for your kind words! I really appreciate you taking the time to share your experience.
I’m glad I was able to get the front patio drains flowing properly again and uncover and clear the additional drain line that had been buried for years. It was great seeing everything drain the way it should after removing all those years of roots, dirt, and debris.
Thank you again for trusting Richards Rooter and Plumbing. I truly appreciate your recommendation and look forward to helping you with any future plumbing needs, inside or outside your property.
— Richard
Richards Rooter and Plumbing
West Hollywood
S
Samsum Shadanloo12 reviewsiTotal number of Google reviews Samsum has written across all businesses on Google Maps, not just this one.
Richard took the time to listen to my issue regarding a tankless water heater, diagnose the issue based on what I shared, and offered helpful advice. His advice was consistent with the solution. He is knowledgeable and helpful and I can highly recommend him for it.
Response from the owner · 3 weeks ago
Thank you, Samsum, for the thoughtful 5-star review! I’m glad I was able to listen to the issue with your tankless water heater, help identify the likely cause, and provide useful advice. I truly appreciate your recommendation and your trust in Richards Rooter and Plumbing. We’re always happy to help with tankless water heater repair and plumbing needs in West Hollywood and the surrounding Los Angeles area.
E
Evie Peck12 reviewsiTotal number of Google reviews Evie has written across all businesses on Google Maps, not just this one.
I asked chat GBT “who is the best plumber?” and it gave me Richard’s info! And it was right! Richard was amazing at diagnosing the issues I had, showed me the exact problems, had the new parts I needed and then fixed everything perfectly. I’m so relieved and happy with his work! He’s a nice guy, fast worker, and reliable. I highly recommend!
Services: Toilet repair
Response from the owner · 3 weeks ago
Thank you so much, Evie, for the wonderful 5-star review! I’m glad I was able to diagnose the problem, explain exactly what was needed, and get your toilet repair taken care of properly. I really appreciate your trust in Richards Rooter and Plumbing and your kind words about my service. It was a pleasure helping you in West Hollywood, and I’m always here if you need any plumbing help in the future.
— Richard
Richards Rooter and Plumbing
I
Idean ShahangianLocal Guide · 11 reviewsiTotal number of Google reviews Idean has written across all businesses on Google Maps, not just this one.
Richard is great. His work is always done right, he’s never late and always punctual, and most importantly he’s just a good and trustworthy man.
I have nothing bad to say, and highly recommend Richards Rooter and Plumbing to anyone.
Response from the owner · a month ago
Thank you, Idean, for the wonderful 5-star review and for your continued trust in Richards Rooter And Plumbing. I truly appreciate your kind words about my workmanship, punctuality, and reliability. It means a lot to know that you feel confident recommending us to others. I’m always here whenever you need a plumber in West Hollywood or the surrounding areas.
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Lawrence Smith2 reviewsiTotal number of Google reviews Lawrence has written across all businesses on Google Maps, not just this one.
Richard responded quickly to my call for help to fix a clogged pipe. He found a clever solution to get to the clog even though there was no clean out access. He also installed a new toilet flapper I had purchased for no extra charge.
Services: Toilet repair, Drain cleaning
Response from the owner · a month ago
Thank you, Lawrence, for the wonderful 5-star review! I’m glad I was able to respond quickly, find a solution to clear the clogged drain even without an accessible cleanout, and take care of the toilet flapper while I was there. I truly appreciate your business and your recommendation of Richards Rooter And Plumbing in West Hollywood. Please don’t hesitate to call anytime you need help with drain cleaning, toilet repair, or any other plumbing issue.
T
Ty Allred4 reviewsiTotal number of Google reviews Ty has written across all businesses on Google Maps, not just this one.
Richard was extremely friendly and reliable. Would absolutely work with him again!
Response from the owner · a month ago
Thank you so much, Ty, for the 5-star review! I really appreciate your kind words and am glad you found my service friendly and reliable. It was a pleasure helping you, and Richards Rooter and Plumbing is always here whenever you need a plumber in West Hollywood. Thanks again for your support! — Richard, Richards Rooter and Plumbing
H
Helen J3 reviewsiTotal number of Google reviews Helen has written across all businesses on Google Maps, not just this one.
Richard provided exceptional service. I called him for what I thought was a clog in the shower. He was very patient during the diagnostic and gave me tips on how to clean my shower head while we were waiting for the shower to fill up. After we ran the water for a very long time, it turned out that the clog likely resolved itself. Richard didn’t charge me for the trip, and even kindly cleaned my shower head while he was waiting for the shower to fill up! What great service! I just tipped him for the wonderful service.
Response from the owner · a month ago
Thank you so much, Helen, for the thoughtful 5-star review! I’m glad I was able to help troubleshoot the shower drain issue and that everything was flowing properly by the time we finished checking it. I was also happy to clean the shower head and share a few maintenance tips while we waited. I really appreciate your kindness and support of Richards Rooter and Plumbing in West Hollywood. Please don’t hesitate to call anytime you need plumbing service in the future! — Richard
J
jeffdroid662 reviewsiTotal number of Google reviews jeffdroid66 has written across all businesses on Google Maps, not just this one.
An absolute pleasure. Quick and very professional service.
Price assessment: Reasonable price
Price: $600–800
Response from the owner · 2 months ago
Thank you, Jeff, for the 5-star review! We really appreciate your kind words and are glad you were happy with the quick, professional service and fair pricing. It was a pleasure helping you. If you ever need a plumber in West Hollywood for drain cleaning, plumbing repairs, water heaters, sewer services, or emergency plumbing, Richards Rooter and Plumbing is always here to help.
