Gary JohnsonLocal Guide · 37 reviews
RICHIE WAS AMAZING. He worked with us trying to find the best deals and the best coverage possible very nice .
Review from Google · view on Google
Richie Aitkin American Family Insurance
Richie Aitkin American Family Insurance at a glance
Google reviewers rate Richie Aitkin American Family Insurance five stars based on 121 reviews, with the owner responding to 88 percent of them. Customers consistently describe the agency as helpful, knowledgeable, and friendly, noting that staff members provide honest advice and quickly resolve questions or claims. Recurring themes include prompt communication, competitive pricing, and assistance with finding suitable coverage options for families and businesses. No specific criticisms appear in the provided excerpts, as all listed reviews are positive.
- Google rating: 5.0 out of 5 from 121 reviews (98% five-star).
- Reviews on this page: 121 Google reviews (110 with written comments).
- Owner responses: the business replied to 88% of reviews.
- Most recent review: October 9, 2026.
- Service: Insurance Agent serving Flowery Branch, Georgia.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
5.0
★★★★★121 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
penney stettler2 reviews
You take good care of us. I recently submitted a receipt for wrecker service. When my reimbursement didn't arrive promptly, I sent you an email. You sent it right out. Thank you for all the great service.
Response from the owner · a year ago
Thank you for your kind words, Penney! We’re glad to hear that you received prompt assistance with your reimbursement. Your satisfaction is our priority, and we appreciate your trust in our services. We're here to help anytime you need us!
Review from Google · view on Google
B B5 reviews
Richie and Heather have always been helpful with providing me the best coverage for my family. They are very honest and friendly. I recommend them to anyone looking for coverage.
Response from the owner · a year ago
Thank you for your kind words, B B! We’re thrilled to hear that Richie and Heather have been able to assist you effectively. Your recommendation means a lot to us, and we look forward to continuing to serve you and your family!
Review from Google · view on Google
Bradly Scarberry10 reviews
Richie and his team are incredible. So thankful for the service and quick response time. No one else I would trust with my business.
Response from the owner · a year ago
Thank you for your wonderful review, Bradly! We are delighted to hear that you had such a positive experience with Richie and the team. Your trust means a lot to us, and we look forward to continuing to provide you with exceptional service.
Review from Google · view on Google
tim hosier6 reviews
Also great to interact w/Heather & Richie. Very knowledgable & if they can't answer my question(s) immediately, they always get back to you. Very comforting they are looking out for my best interests. I recommend Richie & Team to anyone I encounter wanting a fresh prospective on 'All Things' to do with Insurance.
Response from the owner · a year ago
Thank you for your wonderful review, Tim! We're thrilled to hear that Heather and Richie provided you with exceptional service and support. Your recommendation means a lot to us! We look forward to assisting you again in the future.
Review from Google · view on Google
Irene Jasso10 reviews
I have been with American family insurance for years. Richie and his team are very knowledgeable and always have time for when I call and have questions. If anytime I have a problem they are always quick to get it settled. I 100% recommend this team for all your needs.
Response from the owner · a year ago
Thank you for your loyal support, Irene! We're thrilled to hear about your positive experiences with Richie and the team. Your recommendation means a lot to us. We look forward to continuing to serve you!
Review from Google · view on Google
Sharon StilesLocal Guide · 36 reviews
Your service is none like no other!!!!
Response from the owner · a year ago
Thank you for your wonderful feedback, Sharon! We're thrilled to hear that you found our service exceptional. Your support means a lot to us!
Review from Google · view on Google
DoniaLocal Guide · 80 reviews
Really down to earth professional representative very knowledgeable about their various plans and options
Response from the owner · a year ago
Thank you for your kind words, Donia! We're glad to hear that you found our representative knowledgeable and professional. Your satisfaction is our priority, and we appreciate your feedback!
Review from Google · view on Google
Paula Pitts1 review
This is a great company , people are friendly and very helpful.
Response from the owner · a year ago
Thank you for your kind words, Paula! We're thrilled to hear that you had a positive experience with our team. Your support means a lot to us!
Review from Google · view on Google
Winifred Pamela Watson11 reviews
The Aitkin Insurance Company were so helpful when we bought a tiny house for a vacation get a way house. Mr. Aitkin was quick to respond and was so helpful and professional.
Response from the owner · a year ago
Thank you for your wonderful review, Winifred! We're delighted to hear that Mr. Aitkin and our team provided you with helpful and professional service during your tiny house purchase. Wishing you many happy memories in your vacation getaway!
Review from Google · view on Google
Business details
- Address: 4209 Oakwood Rd Ste 1, Oakwood, GA 30566
- Phone: (470) 252-3459
- Website: amfam.com
- Service area: Flowery Branch, GA