Google reviewers rate Richland Pest & Bee Control five stars based on 3,322 reviews, with the owner responding to 91% of feedback. Customers frequently praise technicians for punctuality, thorough inspections, and clear explanations regarding services like bee removal, rodent exclusion, and mosquito treatments. However, low-star reviews highlight recurring complaints about incomplete work, high costs, and poor follow-up communication, including instances where contracts were terminated or customers were left without resolution after multiple visits.
Google rating: 5.0 out of 5 from 3,322 reviews (98% five-star).
Reviews on this page: 3,323 Google reviews (2,906 with written comments, 71 with photos).
Owner responses: the business replied to 91% of reviews.
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise4,91699%
Complaints371%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,66534%
Speed & response92019%
Quality & results90818%
Communication69814%
Would recommend58012%
Price & value1072%
Honesty & trust752%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He did an extremely thorough job of preventative maintenance today, and he explained everything as he went, not to mention he was super friendly.”
“She rudely responded saying it was up to me to provide more details.”
“Very knowledgeable, reliable, quick to respond and helpful.”
“He slowly and methodically treated the perimeter and posted the Treatment sign at the road’s edge.”
“Skyler is a highly qualified , thorough and professional technician.”
“Okay, so first of all this service is horrible all they do is put some traps that don't even work and check it over and over for the next few appointm…”
“Inspected everything and then explained process in detail to remove and fix problem.”
“I hope not to ever need them again (who wants a bee problem) but they will always be who I recommend!”
“Paid $495, they came once then never again until I called, then reluctantly came again after I nagged about spiders in my house.”
“Prices are very reasonable and they go over everything they do and why they do it.”
“They are so overpriced over 700 dollars for nothing a bunch of scammers and no wonder why they have 5 stars and no bad reviews because they delete everything”
“Very grateful to have a company who has employees that are truly honest.”
“Avoid these scam artists!”
People customers mention
Chris93 reviews
Scott86 reviews
Jacob47 reviews
Joe45 reviews
Joshua37 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Peter Collier was here today and he was absolutely amazing. He did an extremely thorough job of preventative maintenance today, and he explained everything as he went, not to mention he was super friendly.
Price assessment: Reasonable price
Services: Rodent extermination
Pest type: Rodents
Response from the owner · 14 hours ago
Thank you for your wonderful review! It's great to hear that Peter provided such thorough service and took the time to explain everything. We appreciate your kind words about his friendliness as well. Your satisfaction means a lot to us!
Samantha ShapiroLocal Guide · 13 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Incredibly knowledgeable and kind. I hope not to ever need them again (who wants a bee problem) but they will always be who I recommend!
Services: Hornet & wasp extermination
Response from the owner · 6 days ago
Thank you, Samantha, for your wonderful review! We're pleased to hear that you found our team knowledgeable and kind. It's always our goal to provide excellent service, even for situations that we hope you won't have to deal with again. Your recommendations mean a lot to us!
natalie smedberg12 reviewsiTotal number of Google reviews natalie has written across all businesses on Google Maps, not just this one.
Both technicians were Awesome
Inspected everything and then explained process in detail to remove and fix problem. Very knowledgeable and friendly. A pleasure to deal with them. Looking forward to our report so we can schedule to get things fixed. Top notch workers and company.
Response from the owner · 6 days ago
Thank you for the fantastic feedback! We're delighted to hear that our technicians provided thorough inspections and explained the process so well. Their knowledge and friendliness are truly what we aim for, and it's great to know you had a positive experience. We appreciate your kind words and look forward to assisting you with the next steps.
claire brennan7 reviewsiTotal number of Google reviews claire has written across all businesses on Google Maps, not just this one.
Needless to say, having bats get into your home is an extremely terrifying experience but many thanks to Richland for their extraordinary service. Did not have to wait long for a tech to diagnose and provide an explanation of the fix needed. A very special thanks and high praise to Scott who worked with us from beginning to end. He understood our concerns and actually had to return at our request to make sure the ladders did not hit up against our gutter. He is professional, respectful and one of the nicest people you will ever meet. Many thanks to all!
Response from the owner · 6 days ago
Thank you for your kind words, Claire! We're so glad to hear that you had a positive experience with Scott and our team. It’s great to know he was able to address your concerns and provide the care you needed during such a stressful situation. Your appreciation means a lot to us, and we’ll be sure to share your feedback with Scott. Thanks again for choosing us!
Donna Guido4 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Skyler is a highly qualified , thorough and professional technician. He inspected all areas for possible points of entry. He made recommendations for next visit. Highly recommend Richland Pest Control
Services: Rodent extermination
Response from the owner · 3 years ago
Thank you for choosing Richland! We're happy to hear you enjoyed your experience with everyone here!
Kristen Boucher7 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Skyler was very professional. He called prior to coming to ensure that the earlier time worked well. He viewed the area where we are seeing wasps and walked the perimeter of our house with me. He explained the treatment and next steps thoroughly and took time to answer all of my questions . His work was efficient . Thankyou, Kristen
Price assessment: Reasonable price
Price: $200+
Services: Hornet & wasp extermination
Pest type: Other
Response from the owner · a week ago
Thank you for your fantastic review, Kristen! It’s wonderful to hear that Skyler provided such professional service and took the time to address your questions thoroughly. We appreciate your feedback and are glad you felt well informed throughout the process. Your satisfaction means a lot to us!
Brandon Kupisz (Küp)Local Guide · 18 reviewsiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Alex F. was dispatched to my home today for our mosquito treatment, and the service was excellent from start to finish. He called about 30 minutes before arriving. I missed the call, but he left a very clear and professional voicemail letting me know he was on his way.
When he arrived, we met at the front door, where he explained that he was there to complete the mosquito treatment and took the time to answer my questions about how long we should wait before safely letting our dogs back outside.
Alex was polite, professional, knowledgeable, and right on time. He also didn’t seem the least bit fazed by my two Chihuahua sisters barking their way through our entire conversation—which deserves some credit on its own.
I would absolutely recommend Alex to anyone looking for great service. Thanks to Alex F. and Richland for another five-star visit!
Update 10/30/2026 Since Google can't figure out how to create a new review each time you guys send a tech, I'll add to it. Had crazy horny activity near 2nd story soffit and vents. Dan was very polite, professional, and reassuring. I actually didn't expect that a truck would roll for my concerns this week so I'm very happy someone came out! Thanks again 👍🏻
Price assessment: Great price
Price: $200+
Services: Mosquito extermination
Pest type: Mosquitoes
Response from the owner · 2 years ago
Thank you for choosing Richland! We're happy to get rid of whatever's bugging you!
Cathy KennellyLocal Guide · 19 reviewsiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Chris was prompt and courteous. He answered all my questions
Price assessment: Reasonable price
Price: $200+
Services: Hornet & wasp extermination
Pest type: Spiders, Other
Response from the owner · a week ago
Thank you for your wonderful feedback! We're glad to hear that Chris provided prompt and courteous service while addressing all your questions. Your satisfaction means a lot to us!
Kayla E2 reviewsiTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
Not only did i pay almost $800 for their assistance. Every time they came to my house they wanted me to tip their workers!!! I wanted a cap for my chimney gave them a month to get the size and order it. The tech comes out and tells me it doesnt fit and tells me to call to figure it out. No apology Nothing to make the situation better. Instead they terminated my contract and left me high and dry. I had a company come out and measure it and done in less than a week. Avoid these scam artists!
Response from the owner · a week ago
We fully acknowledge the measurement error with the chimney cap and understand the frustration there. The delay in installation was due to the need to wait until the chimney swifts had vacated, which was communicated to the customer. We had every intention of making things right and were prepared to complete the $295 chimney cap installation at no charge to the customer. However, the customer's reaction during her call to our office went beyond understandable frustration. The interaction ultimately led us to determine that continuing the business relationship was no longer appropriate.
To clarify the nearly $800 referenced in the review, we immediately issued a full refund of the $695 plus tax paid for rodent control services when we made that decision over a month and a half ago. This was despite having already completed five service visits entirely unrelated to the chimney cap installation. The chimney cap was never charged. As for tipping, it is entirely optional and based on the customer's experience, never required or expected.
