Right at Home

Rose Galopim has been my mother’s home companion for a little over a year. My sister, my mother, and I cannot say enough good things about Rose.My mother in the past has been offered other companions, PCAs, etc. from different agencies and she’s always told them not to come back. From the first time she came to my mother‘s home. They had an instant connection. It’s wonderful to know she has such a kind, dedicated woman. We know when Rose is with her she is in good hands, which is wonderful as I am an hour and a half away from my mother and my sister is in Iowa. I work with the elderly and disabled people in the community and I wish every one of them had someone as great as Rose

I gave a 5 star review only because of Rose Galotin! I’ve used various companies over the years and I’ve never had a worker with such integrity and kindness. Rose is eager to help and go above and beyond. Rose is the face of Right at Home and she is what the company should be about. Rose deserves 10 stars!!

I had gone through a few agencies ,for services,in the past & always ran into one insane issue after the other with other Agencies,but once I signed on with Right At Home ,it took a couple of months to get the right fit with a Caregiver & Right at Home got me 2 “Gems”,( Rose & Natacha) these girls go out of their way to make me feel wanted,cared for & loved in their own ways. Rose has got me back out into the world & feeling “ Alive” again & lightening up my Life in so many ways. Both Girls treat me with respect,Kindness & they truly do “Care”. My home is always spotless & left to my liking . & I can say that once again proud to have people enter my home because I’m always receiving compliments from others that have visited. Their chats with me are always caring ,pleasant & at times joyful. I feel finally “Blessed” to have found Right At Home because they do “Listen” to my needs & try to oblige them as much as possible! 🙏😊

Kysha has been my father's caregiver since March 31st, 2025 and she is by far the best caregiver we have ever had. This includes caregivers we previously had for my mother through Right at Home and other caregivers for my father through Right at Home and another agency. Punctuality is very important to us because we cannot leave my father alone. If our caregiver is late, that would cause us to be late for our doctor appointments and other commitments. Kysha is always on time and often arrives before her scheduled time which is much appreciated. Kysha has been extremely flexible with her schedule to accommodate doctor appointments and other commitments we are unable to schedule during her normal shifts. This has been extremely helpful and appreciated. Kysha is very attentive to my father's needs which gives us great peace of mind when leaving her alone with him. She often gives us good tips and advice based on her vast experience as a caregiver and loving mother. Kysha’s reliability, professionalism, communication skills, trustworthiness and commitment is very much appreciated and we are so lucky to have her as our caregiver. Pam and John Dvorak

We are so grateful for the exceptional care Chantale Demergeo has given my 104-year-old mother. From day one, her dedication and professionalism have stood out — she shows up with a warmth and patience that immediately put us at ease. What impresses us most is how she balances genuine compassion with real skill. She's attentive to my mother's needs, anticipates things before we even have to ask, and treats her with the dignity and respect every person deserves, especially at this stage of life. She's also a wonderful communicator, keeping us informed and involved every step of the way. Beyond the caregiving itself, she's simply a joy to have in our home. Her kindness, reliability, flexibility and genuine affection for my mother have made a real difference in her quality of life — and in our peace of mind. Right at Home is lucky to have her on your team, and we can't recommend her highly enough to any family looking for truly compassionate, trustworthy care.

My family’s experience with Right at Home has been stressful and disappointing, largely due to staffing issues and poor communication. Over the course of just a few months, my parents went through 3–4 different home health aides, which made it difficult to establish consistency in their care. The biggest issue was communication between the schedulers and our family. There were several instances where workers did not show up as scheduled. We were told messages had been left, yet there was no record of any calls through voicemail or caller ID. To avoid further confusion, I specifically requested that all communication come directly through me as the family contact, but unfortunately this was not consistently followed, and another no-show occurred. There also appears to be an issue with turnover. While the managers I spoke with were apologetic, the conversations often lacked the level of sincerity and compassion you would expect from a company providing care for vulnerable individuals and their families. I do want to note that when the home health aides were present, they performed their jobs as expected. However, they were not in place long enough to develop a consistent relationship with my parents, which was unfortunate. My concerns are not with the aides themselves, but rather with the scheduling, communication, and overall coordination of care.

I have strongly urged SeniorCare to sever ties with Right at Home as it is a reflection on them. I will also be filing a complaint with the BBB against Right at Home. You are by far the MOST unreliable, unprofessional and usuless home health agency I have ever dealt with. It's no wonder how you stay in business. Out of the 3-4 months I have been with this agency, they have shown up 4 times. They've either canceled, no showed or showed up an hour late. One star is generous.

Excelente

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