Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate the firm 4.9 out of 5 based on 589 reviews, highlighting prompt communication, professional consultations, and helpful advice regarding lemon law and consumer protection matters. Clients frequently note that staff provide realistic assessments and referrals when cases fall outside the firm's scope. However, low-star reviews cite a lack of follow-through, repetitive document requests, and instances where the firm ceased active legal action without filing suit.
Data from Google, last updated October 29, 2026.
589 Google reviews we collected
Phrases our text analysis found in 543 written reviews
How often each topic comes up in the written reviews
We read 543 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional and took care of everything for my lemon law case.”
“Kevin called me right away and recommended an attorney who would likely be able to help with my claim.”
“If you are looking for someone to Listen to what your case is about, I would recommend Kevin”
“Based on my experience, I cannot recommend this firm.”
“He’s knowledgeable, caring, patient and very responsive when communicating.”
“I felt ignored, misled, and let down after trusting them with something important.”
“Kevin was so kind to call me back and give me honest feedback of what I should do.”
“Kevin's been very helpful on getting my money back from fraudulent used car dealership and his team is top notch”
“From day one when I contacted this firm attourney crick was responsive and helpful with great advice for a fair settlement.”
“He equipped me with the information I needed to make major decisions regarding a complex situation I was facing concerning a very expensive vehicle.”
“The consultation felt very thorough and genuinely caring.”
“The communication within this office is honestly awful.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 589 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very professional and took care of everything for my lemon law case. Highly recommend!
Kevin called me right away and recommended an attorney who would likely be able to help with my claim.
I felt such relief after I spoke with Kevin.
Kevin was so kind to call me back and give me honest feedback of what I should do. If you are looking for someone to Listen to what your case is about, I would recommend Kevin
I had a great consultation with Kevin Crick. He took the time to listen to the details of my situation and gave an exceptionally honest, realistic assessment of where things stand under both Massachusetts Lemon Law and federal warranty statutes. Instead of making empty promises, Kevin clearly laid out the specific legal thresholds needed, such as days out of service and repair attempts, to be able to pursue a viable claim. I deeply appreciate his professionalism, candor, and straightforward legal guidance.
I looked at many lawyers. This seems to be the most talented and staffed consumer protection law firm in Massachusetts. We discussed the case.
Kevin gave me some great advice while I was dealing with a car dealership transaction. Helped me understand where I stood in relative to the dealership so I could make a more informed decision about my next steps.
This place is far from great, avoid hiring Kevin Crick. Poor service and, Terrible communication.
Our firm has no record of this reviewer ever having been a client.
I highly recommend them! Kevin and his team helped me a little over a year ago. Very professional and knowledgeable.
Kevin was super responsive, kind and offered me straight-forward advice and did not rush me off the phone. I really appreciated his knowledge in the area of consumer protection and felt that he led me in the right direction. He was generous offering me this consultation and I recommend him.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts