Jensen Harden4 reviewsTotal number of Google reviews Jensen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service from Hollywood returning customer
RightWay Auto Sales
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%87+55.3Reliability 28%81+22.9Replies to reviews 8%2+0.2Experts Score= 78Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#108 of 148 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 27%
4.8 ★★★★★ 1,193 Google reviews · 24 photos
91%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
RightWay Auto Sales at a glance
Google reviewers rate RightWay Auto Sales 4.8 out of 5 based on 1193 reviews. Positive feedback frequently highlights the staff's professionalism, helpfulness, and ability to facilitate quick, efficient transactions for customers seeking specific vehicles. Recurring themes include knowledgeable sales interactions and personalized communication for out-of-town buyers. However, low-star reviews criticize the dealership for unauthorized credit inquiries, rude customer service, and perceived discrepancies between advertised guarantees and actual approval processes.
- Google rating: 4.8 out of 5 from 1,193 reviews (91% five-star).
- Reviews on this page: 1,193 Google reviews (1,092 with written comments, 38 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 27, 2026.
- Service: Auto Repair Shop serving Bay City, Michigan.
Data from Google, last updated October 28, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RightWay Auto Sales: 87/100 on this factor. Category median: 87.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RightWay Auto Sales: 81/100 on this factor. Category median: 83.A
81
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RightWay Auto Sales: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RightWay Auto Sales: 2/100 on this factor. Category median: 59.F
2
Bar = this company · dark tick = category median.
Star ratings
1,193 Google reviews we collected
- 5 stars1,09191%
- 4 stars353%
- 3 stars91%
- 2 stars81%
- 1 star504%
Praise vs complaints
Phrases our text analysis found in 1,092 written reviews
- Praise1,00197%
- Complaints363%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude35835%
- Would recommend19919%
- Quality & results16716%
- Speed & response13413%
- Price & value687%
- Communication616%
- Honesty & trust505%
What customers talk about
We read 1,092 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Knowledgeable and experienced Tyler wright recommendation”
“Unfortunately we were greeted by Taylor Wright, who was very rude and quite frankly didn’t seem like he knew what he was doing.”
“Hollywood was great, loved the experience everything was great easy going, I would recommend seeing Hollywood here at right way for your next newer vehicle”
“…cle right had to keep taken it back won't ever in my life go back and wouldn't recommend anyone to this salvage lot…”
“Outstanding experience with Hollywood on purchasing my new Mustang.”
“…not having it the whole time I had to file bankruptcy nvr go to this horrible place…”
“I’m more than happy with my new car and looking forward to coming back for my Tahoe fast talker!”
“Interest rates were good and the price of the car was extremely fair.”
“They got me what I wanted, not in great shape and way overpriced, but they got me a vehicle that I could afford the payments, unlike the other dealers.”
“He made sure to work with me on communication, as I work out of town, and didn't always have access to internet.”
“Lack of communication and after a week of being mislead we reached out to the Bay City location.”
“Tyler was very straightforward, very helpful, and upfront and honest.”
“Just be careful they are not honest.”
People customers mention
- Hollywood 135 reviews
- Wright 49 reviews
- Tyler 30 reviews
- Jeremy 30 reviews
- Fitzpatrick 26 reviews
- Frick 25 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
EdLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Hollywood was great, loved the experience everything was great easy going, I would recommend seeing Hollywood here at right way for your next newer vehicle
Kimberly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Hollywood was amazing to work with and great customer service definitely will come back
KaylaLocal Guide · 2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I would recommend Hollywood he got me in a 2024 chevy malibu. He's a great guy to go to
Tiana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
They got me in and made it work when I didn’t think I’d be able to get a car love these guys!
ShontoyaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Don’t walk, run to this place! Hollywood Superstar did all he could to make sure I get me in something before I left. It wasn’t my exact dream car but we talked and he told me in another year I’ll get the dream car I really want. Even though this car is helping build my credit, a 2019 Chevy equinox isn’t bad and it…
thomas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Tyler wright is a great person, knowledgeable, and answers any questions you have.
Photos
Customer reviews
4.8 ★★★★★ 1,193 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Emily Rose5 reviewsTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHollywood was amazing got me in a great car.
Ed ArquetteLocal Guide · 9 reviewsTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHollywood was great, loved the experience everything was great easy going, I would recommend seeing Hollywood here at right way for your next newer vehicle
Kimberly Tinker1 reviewTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHollywood was amazing to work with and great customer service definitely will come back
Travis Weber6 reviewsTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHollywood such a great salesman. Always good person super friendly and amazing
KaylaLocal Guide · 2 reviewsTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI would recommend Hollywood he got me in a 2024 chevy malibu. He's a great guy to go to
Tony Limon6 reviewsTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKnowledgeable and experienced Tyler wright recommendation
Tiana Wegener1 reviewTotal number of Google reviews Tiana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey got me in and made it work when I didn’t think I’d be able to get a car love these guys!
lizette M2 reviewsTotal number of Google reviews lizette has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHollywood was so great to work with!
Kari Lermont1 reviewTotal number of Google reviews Kari has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHollywood is GREAT!
Business details
- Address: 3725 Wilder Rd, Bay City, MI 48706
- Phone: (989) 686-7847
- Website: rightway.com
- Service area: Bay City, MI