Customers frequently cite punctuality, professional communication, and detailed explanations of services like HVAC installation and plumbing repairs. Recurring themes include technicians providing clear updates, respecting customer property, and offering transparent options without pressure. However, some reviewers report dissatisfaction with high costs, lack of fee transparency, and unresolved issues such as improper installations or repeated scheduling failures.
Google rating: 4.9 out of 5 from 13,701 reviews (95% five-star).
Reviews on this page: 13,701 Google reviews (11,713 with written comments, 239 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: November 10, 2026.
Service: HVAC Contractor serving Tucson, Arizona.
Data from Google, last updated November 10, 2026.
Star ratings
13,701 Google reviews we collected
4.9of 5
5 stars13,01595%
4 stars2712%
3 stars650%
2 stars600%
1 star2902%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
97%praise
Praise4,67597%
Complaints1233%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,48731%
Quality & results99421%
Speed & response85918%
Communication64113%
Would recommend4109%
Price & value2465%
Honesty & trust1613%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chris Williamson was at the house did an excellent job was very nice and kind and very professional and knowledgeable and I greatly his work and his attitude.”
“…quote before I signed but he also sucked at communication and acted unprofessional when I asked to have a quote sent for $2600 before agreeing (that…”
“Very thorough and a truly professional & nice guy!”
“Instead of earning thousands of dollars in business, you earned a terrible review, a BBB complaint, and a reputation I certainly wouldn't want attache…”
“Pedro ,our Rite Way technician , replaced our pressure boosting pump efficiently and professionally.”
“Next day they were 3 hours late (with no updates on eta).”
“Keon was careful, kept me informed about what he was doing and why, and left the site clean and well-prepared for the next stage.”
“I think the issues here stem from the fact that this company has very poor communication.”
“I would highly recommend Rite Way Heating & Cooling!”
“Very Disappointing Experience – I Would Not Recommend Rite Away”
“Finally, a reliable, efficient, reasonably priced plumber we can call!”
“…run on about being OVER $300 a pound to replace refrigerant and how pricey that will be.…”
“All around excellent customer service and integrity.”
“SCAMMER BEHAVIOR!”
People customers mention
Riteway77 reviews
Davis53 reviews
Williamson43 reviews
Chapman41 reviews
Marcus35 reviews
Brandon34 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
If you have a lot of $$$$ to spare AND you want to support this business, make an appointment with them. They are pleasant enough and do god work. BUT, if cost and transparency of fees matters to you...go elsewhere. We went to RAM plumbing. They did a fabulous job. Adios Rite Way.
We have used Rite Way several times over the last few years and even signed up for the maintenance program. They are CONSISTENTLY overpriced and always try to sell stuff you don't really need. While they seem to do good work and the products seem to be good, you can get MUCH better prices with same quality elsewhere. And we have gone elsewhere. For example, our last call to repair our HVAC...Their fee for repair was going to be almost $3000. When I asked for more details about why we needed a new pipe...the answer indicated no good reason other than to have a new one along with everything else that would be new. We got a second opinion...and paid $300 instead of almost $3K!
A MAJOR problem with Rite Way is that they do NOT provide a breakdown of parts and labor--even when specifically asked for a breakdown. They provide an estimate based on the job. So if they say, for example, you need a certain amount of AC refrigerant before they've measured what you need, you pay that. In the last scenario, we were told we needed 12 [whatever unit it is measured in] and we actually needed less than 1. That stuff is expensive and we would have to pay for it all. They are running a scam with their friendly faces, fast talk--you get quick service...but you pay a lot for that.
Customer LOST for good.
[3 stars only because they do good work, are respectful and knowledgable...otherwise, it would be 1 star]
Price assessment: Overpriced
Services: Water heater installation, HVAC system repair
Response from the owner · 2 months ago
Hi Annette, we truly appreciate your feedback. We strive to maintain honesty and transparency in our services. We're sorry if there was any confusion regarding our pricing structure. As we value your business, we would love an opportunity to further discuss your concerns. Please feel free to reach out directly for a comprehensive discussion. We're committed to enhancing our service for all customers.
J
Jackie Anderson1 reviewiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Chris Williamson was at the house did an excellent job was very nice and kind and very professional and knowledgeable and I greatly his work and his attitude.
I
Izaak Timmer-bowserLocal Guide · 16 reviewsiTotal number of Google reviews Izaak has written across all businesses on Google Maps, not just this one.
Reached out to get a quote on a new HVAC system Jonathon Brown call me to confirm He was on his way , gave me attitude about having to drive one hour to my property. When he arrived nothing but attitude continued. I decided that this company was not the right fit to continue. This company sure doesn't know the RIGH WAY to work with customers.
S
sabina lalwani10 reviewsiTotal number of Google reviews sabina has written across all businesses on Google Maps, not just this one.
Keon was careful, kept me informed about what he was doing and why, and left the site clean and well-prepared for the next stage.
Price assessment: Great price
Price: $1–200
Services: Drain cleaning, Sewer cleaning
Response from the owner · Edited 10 hours ago
Thanks so much for your kind words! We're glad to hear Keon provided thorough service and kept everything tidy. Your satisfaction means a lot to us, Lynne and we're here whenever you need assistance!
S
steven frost7 reviewsiTotal number of Google reviews steven has written across all businesses on Google Maps, not just this one.
Steven, we're so glad our service was to your liking, especially our attention to your furry friends' safety! We strive to provide a thoughtful and comprehensive service, keeping you informed at every step. We hope to assist you in the future!
J
J Shannon1 reviewiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Pedro ,our Rite Way technician , replaced our pressure boosting pump efficiently and professionally. He was very courteous and provided us with additional insight to the features of the pump.
We are very satisfied with Pedro and Rite Way.
Price assessment: Great price
Services: Service not listed
Response from the owner · 13 hours ago
Thanks so much for sharing! We're glad to hear that Pedro provided such efficient and courteous service while replacing your pump. Your satisfaction means a lot to us!
J
John HolstadLocal Guide · 26 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
The right company at the right time to do the right job. Was calling for an electrician to fix the outage of a couple electrical plugs in my garage. It turned out that right way had picked up an extra occupation of electrician. I was very surprised and very pleased when angel showed up at the door to repair the problem. And was extremely good at finding the problem and taking care of it in a relatively short time. I will tell my family and friends the right way. Has electricians on end. A job well done five stars.
Price assessment: Great price
Price: $1–200
Services: Service not listed
Response from the owner · 13 hours ago
How wonderful to hear, John! We're so glad you found us to be the right fit for your electrical needs. Angel is a true asset to our team, and we appreciate your kind words! Thanks for spreading the good word!
Very professional and so informative, I really enjoyed his visit
Price assessment: Great price
Services: Service not listed
Response from the owner · 13 hours ago
Thanks so much, Debbie! We're glad you found the visit to be both professional and informative. Your satisfaction means a lot to us. We're always here to help with any future needs!
K
Kathleen Hanley4 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Joshua was very friendly and professional. He explained all of the options I could choose from in great detail with respect to replacing old toilet to install a more efficient one.
Price assessment: Reasonable price
Price: $1,000–1,200
Services: Toilet repair, Toilet installation, Service not listed
Response from the owner · 4 days ago
Thank you so much for your kind words! We're delighted to hear that Joshua provided thorough and friendly service while assisting you with your new toilet. We're here to help anytime!
