Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
Google reviewers rate River Rock Water Gardens 4.9 out of 5 based on 45 reviews, with the owner responding to 80% of feedback. Customers frequently praise the team for punctuality, professional communication, and thorough maintenance of ponds, waterfalls, and koi habitats. Recurring themes highlight the company's ability to transform outdoor spaces and provide reliable seasonal cleanouts. However, one low-star review cites increasing costs and an unresolved leak as reasons for dissatisfaction.
Data from Google, last updated November 11, 2026.
45 Google reviews we collected
Phrases our text analysis found in 34 written reviews
How often each topic comes up in the written reviews
We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you Cody, and you will be getting my endorsement of the quality work you do.”
“There is a leak next to the skimmer that they did not fix.”
“Cody is wonderful to work with and would highly recommend River Rock Water Gardens for your water feature in your yard!”
“Cody and his team were very friendly and professional.”
“They have been knowledgeable, timely, professional, creative, technically proficient and problem solvers.”
“Knew what they were doing and finished in a timely manner and communicated what i needed To do”
“We have had River Rock Water Gardens come out and give us an estimate…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 45 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Cody and his team were very friendly and professional. They spend the time needed to make your pond the best. I'm overly excited to have this wonderful pond in our backyard.
cleaned my 20 odd year old koi pond so it looked as good as it did when new. Quick, polite and knowledgeable
Cody and his team are awesome. Our coy pond is beautiful and our family gets so much joy from it. Cody is a great guy too!
Same day response very knowlegeable
We love seeing and listening to our water garden—beautiful, tranquil, and serene. We would not hesitate to recommend Cody and his crew at River Rock Water Gardens!
Always superior, friendly service! Would recommend Cody and his crew to anyone! They installed our waterfall a few years ago and yesterday did a spring cleaning on it!! Beautiful 😍
Amazing pond builder! Cody has an incredible vision for making your pond over what expectations are. We love our pond more and more every year…
We have had River Rock Water Gardens come out and give us an estimate… They have been knowledgeable, timely, professional, creative, technically proficient and problem solvers. We look forward to the transformation that soon will happen ! View of the “before”……
Thank you for the kind words! Look forward to working with you!
We have used this service several times and they keeping getting more expensive each time. There is a leak next to the skimmer that they did not fix. Cody told Steve how to fix a light and just stood there and watched him struggle with it and did not help. Cody got mad and said he would not do any more work with us because of what Steve said. Whatever!
We want to address this clearly and respectfully. Cody was spoken to using inappropriate and profane language by Steve. We have a zero-tolerance policy for verbal abuse toward our team. The decision to discontinue work was based on that behavior — not simply because of a disagreement. Regarding pricing, Your own cleanout rates have increased once since 2021 — a $50 adjustment in 2023 — to account for rising costs in fuel, materials, insurance, and labor. Our BioFalls and skimmer replacement pricing is standardized and based on our hourly labor rates for each service, and those rates are applied consistently to every client. We never pressure anyone to use our services. Our pricing is clearly communicated, and clients are always free to choose the contractor that best fits their needs and budget. What we cannot accept, however, is being spoken to with vulgarity when there is a difference of opinion. We also want to clarify that you chose to hire us for additional services on two occasions after the lighting visit. If there had been concerns about how that service was handled, we would have welcomed the opportunity to address them at that time. We value the many customers who have trusted us over the years and stand behind the integrity of our work and our team. We wish you the best moving forward.
Oh my gosh! What a fabulous job they did on my pond. Absolutely professional and left my yard clean and tidy. I was so happy to see the bottom of my pond after several years of just me taking care of it. It looked brand new and my koi were so happy to be able to enjoy the entire area. Cody is wonderful to work with and would highly recommend River Rock Water Gardens for your water feature in your yard!
Thank you for the amazing review Vicki!
Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts