Google reviewers rate Riviera Spa 4.7 out of 5 based on 734 reviews, with the owner responding to 98 percent of feedback. Positive comments highlight attentive staff, effective massages and facials, and a relaxing environment. However, low-star reviews cite recurring issues with billing errors, uncancelled memberships, and last-minute appointment cancellations. Some clients also reported inconsistent service quality, such as insufficient pressure or equipment failures during visits.
Google rating: 4.7 out of 5 from 734 reviews (91% five-star).
Reviews on this page: 734 Google reviews (615 with written comments, 11 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 22, 2026.
Service: Hot Tub Spa serving Dallas, Texas.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.7
★★★★★
734 reviews on Google
5★669
4★11
3★13
2★14
1★27
Reviews from Google, shown as published (original wording, unedited).
TB
T B3 reviews
★★★★★
I’ve had my fair share of spas and have had plenty of mixed experiences. I don’t tend to go to male therapist but I enjoyed my experience with Jeremiah! He was attentive and respectful, I practically fell asleep on the table. He made sure I was comfortable throughout the whole massage. I also loved the drinks and accommodations the spa makes.
Response from the owner · 2 days ago
Thank you so much for your wonderful review, T B! We're thrilled to hear that you had a relaxing experience with Jeremiah and appreciated our spa accommodations. Your comfort is our priority, and it’s great to know he made your visit memorable. We can’t wait to welcome you back for another rejuvenating experience!
Love Riviera spa and the team. I usually get massages by David or Tyir but it was a last minute booking so I tried Nya for the first time and Nya is great. Loved the pressure and attention to areas that needed a little more TLC. Can’t wait for my next massage!
Response from the owner · 5 days ago
Hi Ashley, thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your massage with Nya and appreciated her technique and attention to detail. It’s great to know that she delivered an experience that met your expectations. We can't wait to welcome you back for your next visit!
10/10 experience jasmine at the front seat made everything effortless and Kaitlyn did an amazing job with the massage overall would recommend to anyone in the area or not looking for a calm environment to truly relax
Response from the owner · 5 days ago
Thank you so much for your wonderful review, Cameron! We're thrilled to hear that you had a 10/10 experience with Jasmine at the front desk and that Caitlyn provided you with an amazing massage. Your recommendation means the world to us, and we can't wait to welcome you back for another relaxing visit!
Jasmine was very welcoming to us to the spa. Niya was an excellent massage therapist and listened to my concerns! I feel so much better!
Response from the owner · 5 days ago
Thank you, Ally, for your wonderful review! We’re thrilled to hear that Jasmine made you feel welcomed and that Nya provided an excellent massage experience while addressing your concerns. It's always our goal to help our guests feel their best. We can’t wait to welcome you back to Riviera Spa for more relaxation!
★★★★★<br><br>An exceptional experience at Riviera Spa! A special thank-you to Antonai and Paola for making my visit so enjoyable. Both were warm, attentive, and professional, with a thoughtful approach that made me feel truly cared for.<br><br>What stood out most was their personal attention—you could tell they wanted the experience to be excellent from start to finish. I left feeling relaxed, refreshed, and very glad I came. Highly recommend Riviera Spa, especially Antonai and Paola. I look forward to returning!
Response from the owner · 6 days ago
Thank you so much for your wonderful 5-star review, Synapsis Health! We're thrilled to hear that you had an exceptional experience and that Antonai and Paola made you feel so cared for and relaxed. Your kind words mean a lot to us, and we can’t wait to welcome you back for another rejuvenating visit!
Jaime is incredible-very intuitive on where to apply pressure. Always appreciate his knowledge and professionalism.
Price assessment: Great price
Services: Service not listed
Response from the owner · 7 months ago
Thank you so much for your wonderful review, Beth! We're thrilled to hear you had an incredible experience with Jaime. Your kind words mean a lot to us, and we look forward to welcoming you back for another relaxing visit soon!
Love riviera! I’ve been seeing Bella for facials, For a few months now, and she’s really helped clear up my skin and make me glow! I highly recommend Bella to anyone struggling with acne or any other skin concerns
Services: Skin treatments
Response from the owner · a week ago
Thank you so much for your wonderful review, Kleep! We're thrilled to hear that Bella has helped you achieve glowing skin and tackle your acne concerns. Your high recommendation means the world to us! We can't wait to welcome you back for your next facial.
Erika was a phenomenal massage therapist - I would 10/10 recommend her and come back to see her!
Response from the owner · a week ago
Thank you so much for your wonderful review, Olivia! We’re thrilled to hear that Erika provided you with a phenomenal massage experience. She truly is a gem! We can’t wait to welcome you back to Riviera Spa for another relaxing visit.
Nya was amazing! I did a prenatal massage and it was so relaxing. Highly recommend her!
Response from the owner · a week ago
Thank you, Stephany, for your wonderful review! We're thrilled to hear that you enjoyed your prenatal massage with Nya and found it so relaxing. She truly has a gift for creating a soothing experience, and we appreciate your recommendation. We can't wait to welcome you back for another rejuvenating visit soon!
Been coming here for about 2 years and never had a bad experience front desk girls are so nice specially Kylie and Chloe, and Jacob is absolutely amazing very experienced and patience, definitely recommend the subscription too totally worth it
Price assessment: Great price
Services: Service not listed
Response from the owner · a week ago
Thank you so much, Lala, for your wonderful 5-star review! We’re thrilled to hear that you’ve been enjoying your visits for the past two years and appreciate your kind words about our front desk team, especially Kylie and Chloe, as well as Jacob’s exceptional service. Your recommendation of our subscription means a lot to us! We can’t wait to welcome you back for your next rejuvenating experience at Riviera Spa.
