Google reviewers rate Roadrunner Plumbing & Air 4.9 out of 5 based on 835 reviews, with the owner responding to all feedback. Customers frequently praise the company's punctuality, clear communication, and thorough explanations regarding plumbing and HVAC services like water heater replacements and system inspections. While many note fair pricing and professional conduct, recurring criticisms in lower-rated reviews highlight high-pressure sales tactics and unexpectedly expensive quotes for repairs that customers considered straightforward.
Google rating: 4.9 out of 5 from 835 reviews (95% five-star).
Reviews on this page: 835 Google reviews (709 with written comments, 29 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 10, 2026.
Service: Water Heater Installation Service serving San Antonio, Texas.
Data from Google, last updated November 11, 2026.
Star ratings
835 Google reviews we collected
4.9of 5
5 stars79195%
4 stars182%
3 stars30%
2 stars91%
1 star142%
Praise vs complaints
Phrases our text analysis found in 709 written reviews
98%praise
Praise1,47198%
Complaints332%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude40327%
Speed & response30921%
Quality & results28919%
Communication16111%
Would recommend15010%
Price & value1178%
Honesty & trust755%
What customers talk about
We read 709 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very professional and communicated with me very well on what things needed to be done.”
“They have the most awesome customer service, they are responsive and professional and do excellent work with an amazing attention to details and their…”
“He came late on a Sunday to help with my daughter’s shower that was broken.”
“He is very detail oriented and did not just install a water heater and hit the road.”
“…or a plumbing repair I had several years ago, to a no star review for horrible sales pressure tactics made by one of their salesmen.…”
“Did a great job and explained all items that needed attention clearly.”
“Best service ever, clean punctual and fast, I recommend this company”
“…d on this experience, I will never use this company again, nor would I recommend them to anyone looking for honest, customer-focused HVAC service.…”
“He provided a fair estimate of the repaired I needed and what I could do to help to find my leak.”
“Very expensive and feels like they take advantage of the fact that you need the service now.”
“Very knowledgeable, professional trustworthy and personable.”
People customers mention
Diego34 reviews
Mike27 reviews
Chris26 reviews
Frank18 reviews
Rocha16 reviews
Angel13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Matt came and replaced our broken water heater. He was very professional and communicated with me very well on what things needed to be done. He is very detail oriented and did not just install a water heater and hit the road.
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
Response from the owner · 11 hours ago
We appreciate your feedback and the 5-star rating! It means a lot to us.
Tim and Beth ChandlerLocal Guide · 11 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Great communication and service! Andrew was on time, courteous, and knowledgeable. We have used Roadrunner before and have always been pleased.
Price assessment: Not sure
Price: $600–800
Services: HVAC system maintenance, A/C system maintenance, Water heater installation
Response from the owner · a year ago
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that Andrew provided excellent service and that you’ve been consistently pleased with your experiences with Roadrunner Plumbing & Air. It’s always a pleasure to serve loyal customers like you! We appreciate your trust in us and look forward to helping you with any plumbing needs in the future.
kevin manak6 reviewsiTotal number of Google reviews kevin has written across all businesses on Google Maps, not just this one.
After accessing my leak problem, Mathew spent time explaining my options very thoroughly. He was excellent. He provided a fair estimate of the repaired I needed and what I could do to help to find my leak. I felt confident that I could rely on his advise.
Price assessment: Reasonable price
Price: $1–200
Services: Plumbing leak repair
Response from the owner · 3 days ago
Your 5-star review made our day! Thanks for choosing us.
Michael Lepeska9 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Mike did a great job installing a bathroom sink and replacing 3 faucets.
Price assessment: Overpriced
Price: $1,000–1,200
Services: Service not listed
Response from the owner · Edited 3 months ago
Thank you for your kind words! We're thrilled to hear Mike did an excellent job diagnosing the water leak and installing the new water line. If you need any further assistance or have any more questions, feel free to reach out. We appreciate your business!
Jessica Brownell8 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Jesus Gloria did an amazing job! Very thorough, highly recommend his services!
Price assessment: Reasonable price
Price: $600–800
Services: Service not listed
Response from the owner · 2 years ago
Thank you for the wonderful review! We're delighted to hear that Lalo provided excellent service and took the time to address your concerns. Lalo is a great at his craft and we're glad he provided you with options tailored to your heating and cooling needs. We truly appreciate your recommendation and look forward to servicing you again in the future!
Jeanne Gillis1 reviewiTotal number of Google reviews Jeanne has written across all businesses on Google Maps, not just this one.
