Roadway Towing and Services in Detroit holds a 4.9-star rating from over six thousand reviews, with the owner responding to nearly all feedback. Customers frequently praise the company for rapid response times, professional drivers, and clear communication regarding arrival estimates. Services include towing, tire changes, and unlocking vehicles, often completed within thirty minutes. Criticisms in lower-rated reviews highlight instances of drivers failing to arrive, lacking heavy tow equipment, or causing vehicle damage during the towing process.
Google rating: 4.9 out of 5 from 6,613 reviews (95% five-star).
Reviews on this page: 6,613 Google reviews (3,792 with written comments, 131 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 13, 2026.
Service: Towing Service serving Detroit, Michigan.
Data from Google, last updated November 13, 2026.
Star ratings
6,613 Google reviews we collected
4.9of 5
5 stars6,27995%
4 stars1552%
3 stars351%
2 stars290%
1 star1152%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise3,34199%
Complaints451%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,25337%
Speed & response1,08332%
Quality & results59718%
Would recommend2367%
Communication1214%
Honesty & trust562%
Price & value401%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tow truck driver was very professional and pleasant.”
“Bad attitude driver not paying attention talking on phone”
“They responded quickly and very efficiently when my car clutch went out and I called AAA.”
“Never showed up didn’t have proper equipment to complete a heavy tow after making a commitment to the company and waiting hours later to uncover the c…”
“I had a great experience and I will recommend AAA to all my friends and family!”
“Terrible i thought this place was okay but no Tow truck Driver let my windows down and can’t get them back up shop can’t either.”
“I truly appreciate the great customer service and would definitely recommend them to anyone in need of towing.”
“Only He, gets 5 stars.”
“They helped me unlock my door and were lightning fast to respond and great in their communication”
“The driver showed genuine care and concern about my vehicle's disposition.”
“…hone was kind and the driver was nice once he showed up, I would not trust this tow truck company to pick up any of my loved ones.…”
“Arrived in a reasonable time, friendly, quick , and professional.”
“That's a rip off.”
praise complaint · found by our text analysis, Google review wording unchanged.
Quick. Professional and helpful. Highly recommended.
Response from the owner · a day ago
Hi Andre, we appreciate you taking the time to share your experience. Getting you back on your way efficiently is always our priority, and we’re glad our team hit the mark. Safe travels, and feel free to reach out if you need us again.
Roadway Towing and Services
Sheariah H2 reviewsiTotal number of Google reviews Sheariah has written across all businesses on Google Maps, not just this one.
had an excellent experience
with this towing service today! The service was fast, professional, and reliable. The driver was very friendly, helpful, and handled everything with care. They arrived on time and made a stressful situation so much easier. I truly appreciate the great customer service and would definitely recommend them to anyone in need of towing. Thank you for the outstanding service!
Price assessment: Not sure
Paul ShumanLocal Guide · 172 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Exceptional, fast service. They helped me unlock my door and were lightning fast to respond and great in their communication
Response from the owner · 6 months ago
Paul, thank you for recognizing our swift response to your lockout and the standard of our communication. Roadway Towing and Services prioritizes clear interaction and arrival speed to ensure every situation is handled effectively, and we remain available should you require our support again.
Just JoyceLocal Guide · 9 reviewsiTotal number of Google reviews Just has written across all businesses on Google Maps, not just this one.
Tow truck driver was very professional and pleasant. Introduced himself by text to let me know where he was and his time of arrival. Wait time was less than 30 minutes. Great Service. !!!
Price assessment: Great price
Response from the owner · 22 hours ago
Hi Joyce, thank you for sharing your experience. We prioritize keeping our clients informed through timely updates, so we are glad to hear our driver made your service smooth and transparent. We appreciate your business and hope you have a great week ahead.
Roadway Towing and Services
ابو اياد3 reviewsiTotal number of Google reviews ابو has written across all businesses on Google Maps, not just this one.
Thanks for the 5-star rating. We aim to keep our response times quick, so we appreciate you letting us know we hit the mark during your service. We're glad we could help you out and hope you have a great week ahead.
Roadway Towing and Services
Sally PetrellaLocal Guide · 12 reviewsiTotal number of Google reviews Sally has written across all businesses on Google Maps, not just this one.
They responded quickly and very efficiently when my car clutch went out and I called AAA. He was friendly too.
Response from the owner · 22 hours ago
Hi Sally, thank you for reaching out to us. We understand how stressful a clutch failure can be, so we are glad our team could arrive quickly to assist you. We aim to keep our roadside service efficient and personable, and we appreciate you recognizing our driver's efforts. Safe driving, and feel free to call us again should you ever need support.
Roadway Towing and Services
Joan Appleby1 reviewiTotal number of Google reviews Joan has written across all businesses on Google Maps, not just this one.
I called and spoke with a young Lady by the name of Tammy , she got me a tow truck for my Vehicle in no time , Sam the tow truck driver was also so pleasant he kept in touch with me every move Thank You All from my AAA People. This is a true reliable company with a SMILE .A Huge Thank You 😊
Response from the owner · 22 hours ago
Hi Joan, thank you for reaching out. We are happy to hear Tammy got your request processed quickly and that Sam kept you in the loop throughout your tow. Delivering reliable service with a positive attitude is exactly what we aim for, and we appreciate you choosing us through your AAA coverage.
Roadway Towing and Services
Angelia Adams9 reviewsiTotal number of Google reviews Angelia has written across all businesses on Google Maps, not just this one.
Very Professional,helpful arrived on time everything went smooth Thank You
Price assessment: Reasonable price
Response from the owner · a day ago
Hi Angelia, thank you for the feedback. Our team strives to maintain a reliable schedule and handle every situation with care, so we appreciate you noting that everything went smoothly for you. Reach out anytime if you need a hand again in the future.
Roadway Towing and Services
James Cox5 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Awesome experience. Great communication and tow truck driver was great
Response from the owner · a day ago
Hi James, thank you for letting us know how everything went. Clear communication and professionalism are core to how we operate, and we are glad our driver provided you with a solid experience. We appreciate the mention and hope you have a great rest of your week.
Roadway Towing and Services
