Customers frequently praise Robert's Auto Service for honest assessments, clear communication, fair pricing, and prompt same-day repairs. Positive reviews highlight the staff's willingness to explain necessary maintenance without pressure, along with efficient scheduling and helpful pickup services. However, a pattern of severe criticism in low-star reviews alleges odometer tampering, unexpected price increases, and incomplete diagnostic work, suggesting significant concerns regarding transparency and vehicle safety despite the high overall rating.
Google rating: 4.8 out of 5 from 467 reviews (92% five-star).
Reviews on this page: 466 Google reviews (362 with written comments, 3 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 17, 2026.
Service: Auto Repair Shop serving San Diego, California.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★
467 reviews on Google
5★430
4★15
3★8
2★3
1★10
Reviews from Google, shown as published (original wording, unedited).
ES
Elyse SensabaughLocal Guide · 15 reviews
★★★★★
Roberts Auto Service is the only place we will ever get our cars serviced! We have been saving hundreds of dollars by having my Lexus SUV serviced at Robert’s instead of the dealership! They know when all the recommended services are and promptly notify us when maintenance is needed. We just had another fabulous experience there….and as always…James was so helpful, knowledgeable and wonderful to work with! We receive FIVE STAR service from them every time and could not be happier!
Price assessment: Great price
Services: Transmission, General repairs & maintenance, Vehicle Inspection
James at the front desk is extremely helpful...mechanics are well trained. Have. Been Working with Roberts for many years...and we have an antique Mazda that they have maintained for many years...Great service...honest assessments and good service all around.<br>Keith is an excellent owner and stands by the work of his mechanics. I have never had an issue with auto care from Roberts and have always been impressed with their fairness and honesty in addressing issues related to the repair of our vehicle.
Positive: Quality, Professionalism
Services: Brakes, General repairs & maintenance, Oil change, Wheel alignment
I started going to Robert’s Auto Service after a friend recommended them as an honest shop that does excellent work, and I’m so glad he did. I’ve been there several times for oil changes, and every experience has been great.<br><br>Last weekend, my car suddenly started making some very strange noises on the highway. Robert’s was immediately my first choice. They diagnosed the problem, fixed it quickly, and the cost was very reasonable.<br><br>Everyone there is professional, responsible, honest, and reliable. They do what they say they’re going to do, communicate clearly, and make the whole experience easy. They even provided a courtesy ride, which I really appreciated.<br><br>A trustworthy auto shop is one of those businesses that is good to know and helpful to have. I’m very happy I found Robert’s and absolutely recommend them.
Price assessment: Reasonable price
Services: Air & cabin filter replacement, General repairs & maintenance, Vehicle Inspection, Oil change
I have been going to Roberts Auto for a few years, they are friendly, honest and fair pricing. I highly recommend them to anyone looking for a reliable and trust worthy local mechanic.
While I never did business with Robert's, I bought a Miata with 112k miles that was serviced by them. All I can say is what a mess.<br><br>The CarFax shows possible mileage rollback on this vehicle because their techs added an extra 30k miles to the odometer at one of the visits. It jumped from 90k to 112k in 3 months, and then back down to 94k 3 months later when serviced elsewhere.<br><br>The PO also got a clutch replacement with them at 109k and since then it had 5th gear grind which is why I was able to buy the car for a cheap price. I drained the transmission fluid and found metal chunks all over the drain plug magnet from the synchro getting worn down. I filled it with the proper GL-4 lubricant and the grind got much better. I can now shift into 5th most of the time without grinding. They probably used GL-5 lube which has much more additives and properties meant for differentials.<br><br>I've dived deeper into the car and found a loose slave clutch hardline bolt as well as a loose bell housing to engine bolt. The Miata has 1 very long bell housing bolt that needs to go on the exhaust hanger side. They put this bolt on the opposite side (passenger side) near the starter and left it sticking out 1 inch so it was pinching the engine harness.<br><br>If the owner reads this please get your staff to pay a little more attention to the details because they absolutely matter.
