Analyzing 7,286,0577.3M ReviewsFor 20,62620.6K Experts
Customers frequently cite fair pricing, honest communication, and quick turnarounds for routine maintenance and specific repairs like timing belts and oil changes. Recurring themes highlight the shop's long-standing reputation for reliability and helpful staff who provide clear updates on vehicle issues. However, some lower-rated reviews describe rude interactions with front desk personnel and dissatisfaction with diagnostic accuracy or the handling of complex, non-standard modifications.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
437 Google reviews we collected
Phrases our text analysis found in 346 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 346 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Seems to be honest and fair Been around since 1980.”
“The owner rude they overcharge they took 4 hours just to replace A few simple parts just to get more money out of u worst mechanic in the av”
“I bring my Toyota in because you just can’t trust the dealers.”
“Response to your reply then I'm no longer engaging as you're lying.”
“…bring it here Terrianne The receptionist is delightful, helpful and thorough.…”
“I’ve never brought my cars to a shop & I sure wont now 👎🏻👎🏻 horrible customer service.”
“The service was fast and professional, as well as convenient.”
“…vice should bring it here Terrianne The receptionist is delightful, helpful and thorough.…”
“Incredibly rude immediately when I had answered the phone, when I had asked for a quote on a motor & transmission swap said they don’t do that.”
“…rvice to post a comment as I have been a customer over 25 years and would recommend to anyone their shop for diagnosis and service.…”
“if you dont have to go to the dealership do the best you can to avoid them and give Rocco a call.”
“The staff was very courteous and provided good communication and fast professional service at a reasonable price.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Rocco's Honda & Acura Specialists for 8 kinds of job. Pick one to see what they paid and said.
Honest and efficient . Friendly staff all around . Highly Recommended.Did oil change and checked around and found screw missing and replaced it . Thank you so much everyone.
Rocco beat the prices of every where else I checked. The service was fast and professional, as well as convenient.! He always takes his time to make sure everything is perfect, and his receptionist is so friendly and knowledgeable
I used to go to Rocco‘s when he was on division now I came to Palmdale just to bring my vehicle here although I do not have a Honda. I bring my Toyota in because you just can’t trust the dealers.. He straight up to the point honest, and I will always bring my vehicles here. I absolutely think anybody that has a…
In an industry that's "known" for taking advantage of woman and raking people over the coals, I feel like Roccos is honest and beyond fair. Its refreshing to feel like I can take my car in and not have to worry about it.
That’s exactly what he’s doing with the Hondas. Always seems to be fair. Take care of the cars like they need to be taken care of.
I visited Rocco's today just needing my tires rotated and was basically just in an out. Rocco's kept up my first Honda that got over 300,000 miles and then had that engine rebuild and the car go another 300,000 on the rebuilt engine and then my wife won a Honda at a Honda at a casino and I continue my service with…
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 74 | — |
| Oil change | 61 | — |
| Brakes | 32 | — |
| Engine repair | 23 | — |
| Auto engine diagnostic | 21 | — |
| Transmission | 19 | — |
| Air & cabin filter replacement | 14 | — |
| Auto engine tuning | 13 | — |
4.8 ★★★★★ 437 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
This place is competent and fairly priced
Thanks Niles
Honest and efficient . Friendly staff all around . Highly Recommended.Did oil change and checked around and found screw missing and replaced it . Thank you so much everyone.
We sincerely appreciate your business and your recommendation! Thank you for highlighting our reasonable pricing and friendly staff. It was our pleasure to handle your recent oil change, tire rotation, and A/C service efficiently. We look forward to keeping your vehicle running smoothly in the future!
Rocco beat the prices of every where else I checked. The service was fast and professional, as well as convenient.! He always takes his time to make sure everything is perfect, and his receptionist is so friendly and knowledgeable
We really appreciate your support Bridget, your review made our day. Thank you Rocc's Honda
I used to go to Rocco‘s when he was on division now I came to Palmdale just to bring my vehicle here although I do not have a Honda. I bring my Toyota in because you just can’t trust the dealers.. He straight up to the point honest, and I will always bring my vehicles here. I absolutely think anybody that has a Honda or a Toyota Who wants honest service should bring it here Terrianne The receptionist is delightful, helpful and thorough. Support your local guys! This is an update. I went back today to get my 120 thousand mile service on my Toyota Corolla and these people did not disappoint. I brought it in at eight and was done by 2:30 resurfaced my front rotors added new brakes. Amazing I love this place. Good service honest will never go anywhere else.
We are incredibly grateful for your continued business and for traveling to our Palmdale location. Total honesty is the foundation of how we do things at Rocco's Honda, and we are glad that shows—whether you drive a Honda or a Toyota! We will be sure to pass your lovely compliments along to Terrianne. Thank you for advocating for local businesses like ours!
Seems to be honest and fair Been around since 1980.knowledgable on Honda cars
thank you
In an industry that's "known" for taking advantage of woman and raking people over the coals, I feel like Roccos is honest and beyond fair. Its refreshing to feel like I can take my car in and not have to worry about it.
Thank you so much for the wonderful review! We know how stressful auto repairs can be, so hearing that you feel safe, respected, and fairly treated means the world to our team. Providing honest service you can always rely on is exactly what we strive for. We look forward to taking great care of you and your car whenever you need us next!
Had an awesome experience with them
Thanks for the awesome review, Av Subie! We're so glad you had a great experience with our team. Hope to see you again soon!
That’s exactly what he’s doing with the Hondas. Always seems to be fair. Take care of the cars like they need to be taken care of.
Thanks for the awesome feedback! We love working on Hondas and always aim to handle every job with total fairness and proper care. See you next time!
I visited Rocco's today just needing my tires rotated and was basically just in an out. Rocco's kept up my first Honda that got over 300,000 miles and then had that engine rebuild and the car go another 300,000 on the rebuilt engine and then my wife won a Honda at a Honda at a casino and I continue my service with Rocco's, Am always glad after service to post a comment as I have been a customer over 25 years and would recommend to anyone their shop for diagnosis and service. Scott De Spain.
Thank you for choosing Rocco's, Scott! We appreciate you trusting us with your 2018 Honda Civic Sport's maintenance, tire rotations, and AC service. Our team always strives to look out for our customers by keeping you informed on extended factory coverages while providing fair prices. Safe driving!
I went in on a Wednesday because I had a check engine light; thermostat needed replacing and I also needed my 100k mile service done on my Civic, the staff was very helpful and the pricing was great for all the things done on the car. The turn-around time was also convenient, it was ready to go early the next day. I will be coming back for future services. Thank you
Thank you so much for the wonderful review!We are thrilled to hear that our team could help resolve your check engine light and get your Civic’s 100k-mile service completed so quickly. Providing great pricing and efficient turn-around times is always our goal, so we are glad we could get you back on the road by the very next morning.We truly appreciate your business and look forward to taking care of your Civic for all of its future services. Safe travels!
Analyzing 7,286,0577.3M ReviewsFor 20,62620.6K Experts
