Foundation · Little Rock, AR · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%78+49.6Reliability 28%78+22Replies to reviews 8%82+6.8Momentum penalty94−0.6Experts Score= 78Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 16 sidewalk contractorsiPosition by Experts Score among all companies we track in this category. · better than 13%
4.8★★★★★90 Google reviews · 24 photos
91%five-star reviews
4.73★last 12 monthsiAverage stars on reviews from the last 12 months only.
3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Rock Structure Repair LLC 4.8 out of 5 based on 90 reviews, with the owner responding to half of them. Customers frequently praise the crew for punctuality, clear communication, reasonable pricing, and thorough cleanup after foundation, retaining wall, and drainage projects. However, a pattern of low-star complaints highlights missed appointments, incomplete work, and a lack of follow-up on estimates, which some clients found frustrating.
Google rating: 4.8 out of 5 from 90 reviews (91% five-star).
Reviews on this page: 90 Google reviews (79 with written comments, 10 with photos).
Owner responses: the business replied to 50% of reviews.
Most recent review: October 13, 2026.
Service: Sidewalk Contractor serving Little Rock, Arkansas.
Data from Google, last updated November 8, 2026.
Score profile vs other sidewalk contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Rock Structure Repair, LLCSidewalk Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rock Structure Repair, LLC: 78/100 on this factor. Category median: 89.B
78
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rock Structure Repair, LLC: 78/100 on this factor. Category median: 81.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rock Structure Repair, LLC: 94/100 on this factor. Category median: 100.A
94
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rock Structure Repair, LLC: 82/100 on this factor. Category median: 100.A
82
Bar = this company · dark tick = category median.
Star ratings
90 Google reviews we collected
4.8of 5
5 stars8291%
4 stars33%
3 stars11%
2 stars00%
1 star44%
Praise vs complaints
Phrases our text analysis found in 79 written reviews
98%praise
Praise19898%
Complaints52%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4522%
Would recommend3819%
Staff & attitude3517%
Speed & response3517%
Price & value2814%
Communication178%
Honesty & trust52%
What customers talk about
We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…t post information online, but Rudy's team at Rock Structure did such good work that I felt it would be doing them a disservice not to leave a review.…”
“I highly recommend them to anyone in need of foundation repair!”
“They recently completed foundation repairs on my home, and their professionalism, communication, and customer service were outstanding.”
“Once engaged, Rudy's team was professional and efficient.”
“…ned exactly what needed to be done, how they could help and was also reasonably priced for the job.…”
“Came to inspect and give me a quote, was told twice youll receive it today but still not received, zero communication, left many voicemails noone answers.”
“All communication with his foremen was clear and concise.”
“They addressed my concerns, made me feel confident in their work, and demonstrated a genuine commitment to customer satisfaction.”
People customers mention
Rudy8 reviews
Dino5 reviews
French5 reviews
Justin4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Tterry8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
This was a great company from start to finish. They answered every question and concern with detail. They recently completed foundation repairs on my home, and their professionalism, communication, and customer service were outstanding. They addressed my concerns, made me feel confident in their work, and…
SStacey8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
This group was really great to work with - the project was a big one and the crew ran into several issues, yet they were willing to work through things with us. They worked to make sure we were satisfied with the project and were willing to go the extra mile for customer service. I would recommend these guys for…
EEmily2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a excellent experience using Rock Structure Repair for my foundation work. The crew were courteous and timely with the work. Rudy answered all my questions on the same day I called in. I have nothing but good things to say. I would recommend them to anybody looking for foundation Repair. Thank you Emily Fuller
CChristina12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Absolutely amazing team from start to finish! The entire crew was awesome, courteous, efficient, and kind. Timeline went as planned and end result exceeded my expectations!
DDon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We would like to thank rock structure and repair for the crew. They sent out to rebuild two retaining walls.Thank you Justin,oso,elighio,and William for the amazing job, you all did you were very professional very polite and did excellent work. We are very satisfied.
PPaul2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Justin and his crew were awesome. I cannot remember or spell his men’s names but they were awesome. As they did my job every issue that popped up was analyzed and conquered. Clean up was amazing. Very pleased with everything. Everything is now level They raised the back half of the shop 6”.
This was a great company from start to finish. They answered every question and concern with detail. They recently completed foundation repairs on my home, and their professionalism, communication, and customer service were outstanding. They addressed my concerns, made me feel confident in their work, and demonstrated a genuine commitment to customer satisfaction. I highly recommend them to anyone in need of foundation repair!
Response from the owner · 3 weeks ago
Hi Mr. Reid,
Thank you so much for the wonderful review! We know that foundation repairs can be stressful for homeowners, so our team makes it a priority to provide clear communication, detail-oriented answers, and top-tier professionalism from start to finish. Hearing that we made you feel confident in our work is the best compliment we could receive. Thank you for highly recommending us—it was a true pleasure working with you to protect your home!
K
Kevin Stanley3 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
I normally don't post information online, but Rudy's team at Rock Structure did such good work that I felt it would be doing them a disservice not to leave a review. It might be a bit lengthy, so apologies in advance.
From the first estimate, Rudy was more than willing to help make things easier for me as a customer. He was able to be flexible about meeting me due to my work requirements. Rudy was also patient as we walked through options and discussed meeting some of the unique job requirements.
Once engaged, Rudy's team was professional and efficient. All communication with his foremen was clear and concise. They were excellent examples of the company's quality of customer service and attention to detail. The crew showed initiative in areas that could be contained within the scope of the contract but also add value to the original project.
I fully expect to engage their services in the future for any projects where I can utilize their services and hope this review helps to grow their business in the way I believe they deserve to be recognized.
Response from the owner · a month ago
Hi Mr. Stanley,
Thank you so much for taking the time to share your experience with us! We know you don't normally post online, which makes your kind words mean even more to Rudy and the entire team at Rock Structure.
Delivering exceptional customer service—from Rudy’s initial, flexible consultations to our crew's on-site execution—is our highest priority. We are thrilled to hear that our team's clear communication, professionalism, and initiative exceeded your expectations and added true value to your project.
Thank you for recommending our business and helping us grow. We look forward to working with you again in the future!
S
Stacey Jameson8 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
This group was really great to work with - the project was a big one and the crew ran into several issues, yet they were willing to work through things with us. They worked to make sure we were satisfied with the project and were willing to go the extra mile for customer service. I would recommend these guys for an foundation repairs - they stand behind their work and make sure they get it right!
Response from the owner · a month ago
Hi Mr. and Mrs. Jameson,
Thank you so much for the 4-star review and for recommending our team! Big foundation projects can always throw a few unexpected challenges our way, but we believe true quality is defined by how those challenges are handled. We are so glad our crew's commitment to standing behind their work and going the extra mile left you satisfied. Thank you for trusting us with your home!
E
Emily Fuller2 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
I had a excellent experience using Rock Structure Repair for my foundation work. The crew were courteous and timely with the work. Rudy answered all my questions on the same day I called in. I have nothing but good things to say. I would recommend them to anybody looking for foundation Repair. Thank you Emily Fuller
Response from the owner · a month ago
Hi Mrs. Fuller,
Thank you so much for the excellent review! We are thrilled to hear that our crew was courteous and timely, and that Rudy was able to answer all of your questions promptly. We truly appreciate your recommendation to anyone needing foundation repair. Thank you for choosing Rock Structure Repair!
C
Christina Backus12 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Absolutely amazing team from start to finish! The entire crew was awesome, courteous, efficient, and kind. Timeline went as planned and end result exceeded my expectations!
Response from the owner · 2 months ago
Hi Mrs. Backus,
Thank you so much for the fantastic feedback! "Absolutely amazing" is exactly what we love to hear, and we are glad our crew kept everything right on schedule and exceeded your expectations. We will be sure to pass your praise along to everyone. Thank you for choosing Rock Structure Repair!
D
Don Null1 reviewiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
We would like to thank rock structure and repair for the crew. They sent out to rebuild two retaining walls.Thank you Justin,oso,elighio,and William for the amazing job, you all did you were very professional very polite and did excellent work. We are very satisfied.
Response from the owner · 2 months ago
Hi Mr. Null,
Thank you so much for the wonderful review! We are incredibly grateful for your feedback and thrilled that you are satisfied with your new retaining walls. I will be sure to pass your kind words along to Justin, Oso, Elijio, and William—they will be so happy to hear it. We truly appreciate your business and hope you enjoy the results for years to come!
P
Paul Green2 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Justin and his crew were awesome. I cannot remember or spell his men’s names but they were awesome. As they did my job every issue that popped up was analyzed and conquered. Clean up was amazing. Very pleased with everything. Everything is now level They raised the back half of the shop 6”.
Response from the owner · 2 months ago
Hi Mr. Green,
Thank you so much for the wonderful feedback! We are incredibly grateful for your review and happy to hear you are pleased with the final results. Justin and his crew take great pride in solving unexpected challenges and leaving every site spotless. We sincerely appreciate your business—enjoy your newly leveled shop!
T
TJS MrFixIt4 reviewsiTotal number of Google reviews TJS has written across all businesses on Google Maps, not just this one.
This company was great! We got plenty of quotes from different companies and this one explained exactly what needed to be done, how they could help and was also reasonably priced for the job. The floors were fixed in the time they said they would be fixed and everything was clean and professional. The job foreman Dino did a great job at keeping us informed of everything and answered any questions we had. Overall experience was great! Highly recommend this company for any of your projects!
Response from the owner · 3 months ago
Thank you for the fantastic review! We are delighted to hear that you had a great experience with our team, from the initial quote to the clean and timely completion of your floors. Dino and the rest of the crew will be so happy to hear your feedback. Thank you for recommending us, and please don't hesitate to reach out for any future projects!
B
Betty Carter1 reviewiTotal number of Google reviews Betty has written across all businesses on Google Maps, not just this one.
Great experience with this company. Prompt, professional and expert work. I would highly recommend this company, you will not be disappointed.
Response from the owner · 3 months ago
Hi Mrs. Carter,
Thank you so much for the wonderful review! We pride ourselves on providing prompt, professional, and expert service, so it is fantastic to hear we hit the mark for you. We truly appreciate your high recommendation and look forward to working with you again in the future!
M
Mark Richardson1 reviewiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Justin with Rock Structure did an excellent job and thoroughly explained each step of the process. I would absolutely recommend them to others.
Response from the owner · 3 months ago
Hi Mr. Richardson,
Thank you so much for the wonderful review! Everyone here at Rock Structure Repair is so glad to hear that Justin took great care of you and explained everything clearly. Providing thorough, transparent service is exactly what we strive for. Thank you for your recommendation, and please don't hesitate to reach out to us if you need anything else!
