Claudia Herrera7 reviewsTotal number of Google reviews Claudia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were very professional and dependable!
Rock Tha House Moonwalks LLC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%98+62.3Reliability 28%97+27.4Replies to reviews 8%49+4Experts Score= 94Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#40 of 77 event plannersPosition by Experts Score among all companies we track in this category. · better than 49%
5.0 ★★★★★ 638 Google reviews · 24 photos
98%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
76%reviews answered by the owner
Oct 2026latest review
Rock Tha House Moonwalks LLC at a glance
Customers frequently cite punctual delivery, efficient setup, friendly staff, and responsive communication as key aspects of the party equipment rental service. The business offers a wide selection of inflatables and furniture, with many reviewers noting flexible scheduling and fair pricing for repeat events. Criticisms in lower-rated reviews focus on poor customer service interactions and a non-refundable deposit policy that complicates cancellations for emergency situations or specific locations.
- Google rating: 5.0 out of 5 from 638 reviews (98% five-star).
- Reviews on this page: 637 Google reviews (529 with written comments, 83 with photos).
- Owner responses: the business replied to 76% of reviews.
- Most recent review: October 28, 2026.
- Service: Event Planner serving Texas City, Texas.
Data from Google, last updated October 28, 2026.
Score profile vs other event planners
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rock Tha House Moonwalks LLC: 98/100 on this factor. Category median: 93.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rock Tha House Moonwalks LLC: 97/100 on this factor. Category median: 96.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rock Tha House Moonwalks LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rock Tha House Moonwalks LLC: 49/100 on this factor. Category median: 40.C
49
Bar = this company · dark tick = category median.
Star ratings
637 Google reviews we collected
- 5 stars62398%
- 4 stars81%
- 3 stars20%
- 2 stars20%
- 1 star20%
Praise vs complaints
Phrases our text analysis found in 529 written reviews
- Praise86999%
- Complaints81%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude22826%
- Speed & response19522%
- Would recommend15117%
- Communication9411%
- Quality & results9311%
- Price & value9010%
- Honesty & trust263%
What customers talk about
We read 529 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…icked up efficiently and all staff in and out of the office were very polite and I had problems and all was dealt with a lot of consideration and help…”
“They we’re efficient and done just as I needed and picked up efficiently and all staff in and out of the office were very polite and I had problems an…”
“I would have given a 5 star but because the they left everything and wouldn't take it inside is my only reason for 4 star and also because pickup was late.”
“…had problems and all was dealt with a lot of consideration and help, would recommend them !…”
“Speedy delivery and pick up, smooth set up, good communication!”
“I had such a great experience renting chairs from Rock Tha House!”
“Horrible Customer Service!”
“Rock the House did a great job providing my party supplies at a very reasonable price.”
“They are so dependable, with great prices and a huge selection of party rental needs.”
People customers mention
- Raymond 14 reviews
- Galveston 5 reviews
- Rockthahouse 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Ayriana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Tables and chairs were perfect for our gender reveal, and our spooky baby shower!! Such a great company and we will be renting from them again! Staff is also super friendly and helpful!
ShallonLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Our booster club has been using Rock Tha House for years, and our family has been using them for even longer. They are so dependable, with great prices and a huge selection of party rental needs. I have no reason to look anywhere else.
Stephanie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Great experience!! They came early and let us hold on to it extra time with no additional charge. My kids loved it, we did the slide combo unicorn house and my 5 yr old was obsessed! I already recommended them to another mom. Highly recommend!
Leslie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Amber at Rock Tha House Moonwalks was great! She found a way to squeeze me in at the last moment for our granddaughter’s birthday and we got the butterfly combo! Thanks Amber!
Jessica6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
I cannot say enough good things about Rock Tha House! I’ve rented from them twice a year, every year, since 2022, and they always come through. Professional, punctual, and so, so helpful! I highly recommend them!
Joanna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They we’re efficient and done just as I needed and picked up efficiently and all staff in and out of the office were very polite and I had problems and all was dealt with a lot of consideration and help, would recommend them !
Photos
Customer reviews
5.0 ★★★★★ 638 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Ayriana Regnier7 reviewsTotal number of Google reviews Ayriana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTables and chairs were perfect for our gender reveal, and our spooky baby shower!! Such a great company and we will be renting from them again! Staff is also super friendly and helpful!
Response from the owner · 2 months ago
Thank you so much for your wonderful 5-star review! We're so happy to hear our tables and chairs helped make your gender reveal a success. Congratulations on your growing family, and thank you for choosing Rock Tha House Moonwalks & More to be a part of your special day. We look forward to helping you celebrate many more milestones in the future! 🎉💙💖
beth skeeter10 reviewsTotal number of Google reviews beth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper polite and responsive!! Will definitely use again!
Shallon BarbozaLocal Guide · 41 reviewsTotal number of Google reviews Shallon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOur booster club has been using Rock Tha House for years, and our family has been using them for even longer. They are so dependable, with great prices and a huge selection of party rental needs. I have no reason to look anywhere else.
Stephanie Hadley6 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience!! They came early and let us hold on to it extra time with no additional charge. My kids loved it, we did the slide combo unicorn house and my 5 yr old was obsessed! I already recommended them to another mom. Highly recommend!
Leslie Flickinger7 reviewsTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmber at Rock Tha House Moonwalks was great! She found a way to squeeze me in at the last moment for our granddaughter’s birthday and we got the butterfly combo! Thanks Amber!
Jessica Maurin6 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI cannot say enough good things about Rock Tha House! I’ve rented from them twice a year, every year, since 2022, and they always come through. Professional, punctual, and so, so helpful! I highly recommend them!
Response from the owner · 4 months ago
Thank you for the 5-star review! We truly appreciate your support and are grateful you chose Rock Tha House Moonwalks for your event. We look forward to serving you again in the future!
Joanna Dances2 reviewsTotal number of Google reviews Joanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey we’re efficient and done just as I needed and picked up efficiently and all staff in and out of the office were very polite and I had problems and all was dealt with a lot of consideration and help, would recommend them !
Mirian Estrada3 reviewsTotal number of Google reviews Mirian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful company to deal with for this kind of event. Customer service was excellent. Punctuality exceeded expectations.
Joy Hunter6 reviewsTotal number of Google reviews Joy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff was very kind and helpful. The equipment was clean. I will be renting from them again !
Business details
- Address: 515 Texas Ave Ste 1, La Marque, TX 77568
- Phone: (409) 945-7625
- Website: rockthahousemoonwalks.com
- Service area: Texas City, TX